Today’s employees believe that the traditional “working behind a desk” concept is outdated and that technology enables them to strike a balance between work and their personal life, writes ANJA VAN BEEK.
Today’s employees – especially younger people – expect to be able to strike a reasonable balance between the needs of their personal lives and their professional obligations. They believe in working hard, but they also understand that investing time in their health, hobbies, friends and family is important to leading a fulfilled and productive life.
According to the Sage Walk with Me Report, 41% of the young workforce believes that technology will make the concept of “your desk” outdated, that the workplace will have more virtual staff in the next 10 years.
Progressive HR departments are embracing this shift in the workplace as a positive trend – and are looking at ways that they can use work-life balance as a means to attract and retain the best talent. They understand that work-life balance isn’t just good for the employee – it is also good for business because it can lead to lower costs and enhanced productivity.
The indirect costs of an exhausted workforce include absenteeism, health costs, reduced company morale, poor employee retention, lower productivity and lapses in quality of employees’ work. The costs of constantly recruiting and training new employees to replace those who burn out or leave can be substantial. By contrast, where the workforce works sensible hours, the people are often more creative, motivated, productive and engaged.
HR has an important role to play here – by means of helping to facilitate a culture that focuses in performance and quality of output rather than on the number of hours that people spend at their desks.
Here are some ways HR can support these changes in work culture:
1. Be there for employees
With mobile devices in every employee’s hands, many people fail to unplug from work, even over the weekends or when they are on leave. Be aware of employees who never log off and who don’t draw a clear line between home and work.
Watch for warning signs like frequent absenteeism or slipping productivity and work quality – these might indicate that an employee is working too hard rather than slacking off. Also ask managers to watch out for signs of burn-out among the members of their teams.
If necessary, make it a policy that employees don’t need to answer emails or their mobile phones outside work hours, unless it’s an emergency. Employee-assistance programmes or external resources can be considered to help employees who struggle to say no to pushy co-workers or who battle to manage their time.
2. Introduce workplace flexibility
Flexible hours don’t suit every job or every organisation, but knowledge workers increasingly expect some leeway around where and when they work. Though traditional managers fear that people will be unproductive when they work from home some of the time, or have some freedom in choosing their hours, this needn’t be the case.
Getting it right is about putting the right policies, technology, processes and performance management structures in place. There are affordable cloud-based technology solutions that can assist. Collaboration software (that can track task progress), videoconferencing, and human resources apps can empower employees and give business peace of mind in terms of output. HR and managers will need to make an effort to measure output regularly to ensure no one is falling behind.
Where it isn’t possible for people to work flexible hours, companies can support employees in other ways. For example, many larger companies offer employees onsite gyms or childcare facilities, or arrange laundry collection for people who cannot get away from the office.
3. Set the example
Leading by example is one of the best successful ways for HR to create a company culture that promotes an output-oriented culture and supports the principles of a healthy work-life balance. HR can encourage managers and business owners to set an example, by taking frequent breaks, by completing their tasks and by taking their allocated holiday breaks. HR can also offer work-life balance workshops and encourage community upliftment or philanthropic activities to encourage a sense of accomplishment that is not work related.
Whether you’re a small business owner or an HR professional at a large organisation, you’ll understand that it takes hard work and sacrifice to turn a dream business idea into a way of life. It’s important to support the employees who are joining your enterprise on this journey and to help them lead balanced and healthy lives.
* Anja van Beek, Vice President for People (HR) at Sage International (Africa Australia, Middle East and Asia)
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.