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Dell puts Lab in Diepsloot

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Dell has recently installed a Learning Lab in Diepsloot housing a dozen computer workstations: networked to each other and to the Internet, and self-sustained through solar power.

Among the low-slung roofs of Diepsloot, next to the dust kicked up by playing children and bustling adults, stands a conspicuous metal container. Its past of carrying goods across oceans has been replaced, the roof now adorned with solar panels and windows letting light inside. The container’s massive doors are open, as inviting as its cool and calm colour scheme, and inside rows of computers beckon eager learners to join.

This is the Dell Learning Lab, an ambitious and successful project to bring digital technology wherever it is needed. Using the latest in technology efficiencies, a Learning Lab is home to a dozen computer workstations: networked to each other and to the Internet, and self-sustained through solar power.

But the reason why these Labs have been an incredible success is because they make sense on a local level, starting with the community first.

“I absolutely this solution,” said Natasha Reuben, Head of Transformation at Dell EMC South Africa. “It’s a fantastic way to not put pressure on a school or rural community in terms of electricity, as this solution is off the grid. More importantly, this little container has the potential to do so much. Kids can go in during the day and learn. They can code and play with new technology. In the evening the community has access to it. They can use it to find jobs and research.”

One example Reuben loves is that of an old grandmother, a Gogo, who joined her son at one of the Labs while he updated his CV. She tagged along not so much for the company, but to find new recipes online.  The depth of the kind of access to the internet and help that it brings is what the Learning Labs are setting out to achieve. 

Making Technology Matter

“Technology is forever changing and I think it is important to learn about technology like this,” said Ntale Mametse, a pupil at one of the labs. “It gets you to think about other careers that you didn’t know about before.”

Since launching in 2014, sixteen labs have been launched – some in Kenya and Nigeria, but the majority live across South Africa. Each is carefully chosen: Dell works with partners such as Change The World and Sci-Bono to find communities who want such facilities. It may seem like a given that anyone would approve of a lab, but there is considerably more nuance to such a project. Indeed, this is why many corporate social investment programmes fail: they take a parachute approach, the embodiment of ‘build it and they will come.’

In reality, if there is no sense of ownership from the community, the project inevitably fails. Instead of relying on the flawed determinism that technology will inevitably deliver good, asking what the community needs is crucial. Local organisations, churches and other groups are approached. But the foundation of this is the school where the Lab will be located. If the staff are not co-opted and given the lead on a Lab, it risks becoming a white elephant.

“I love the knowledge that we are gaining here, because it helps me integrate my lessons,” said Mike Masinge, a 19-year veteran teacher from Olifantsfontein. “It helps me teach to the best of my abilities.”

Each Lab is equipped to meet the varied demands and desires of a rising community. A curriculum is designed to help the studies of the pupils, and staff are assessed and trained to take advantage of the Lab’s services. But this goes further: Dell and its partners continuously evaluate the Labs and adjust them. At a high level every lab is scrutinised at least once a quarter, but on the ground it is a weekly and even daily activity.

The Labs are also always connected, enabling Dell administrators to know if there are technical problems. The computer equipment is continually monitored to ensure they are still working, a concept in business technology called ‘managed services.’

Community-Driven Success

But the fundamental success of the project is rooted in community support. It must be seen as having real value, which is why every Lab are available to the larger town beyond the school. Each container is also a wireless hotspot and locals are frequently engaged to see what they need from the container and if they grasp some of its potential. It’s forged a high degree of ownership with each Lab, down to community members guarding their local containers.

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“Most of our learners, if you ask them what is it that they get from the lab, they say they are getting more information, accessing books they don’t have,” said Sihlomo Puzam, one of the parents whose children frequent their local Lab. “It has changed my child’s life so much.”

Technology does not change the world. That is a myth, often told by those who live in the middle of a technology storm. But for those waiting at the edges for that rain to reach them, technology’s true purpose is clear: it’s a means to an end, to create a better life. Empowering people through technology, on their terms, is the key to success.

The Dell Learning Labs are proof of this. By putting the community first and providing technology that makes sense, not just tick a few altruistic boxes, is how real change happens. As new Labs arrive across the country, we all take a step closer towards a united and prosperous future.

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AppDate: Prepare for space

In this week’s AppDate, SEAN BACHER highlights Space Nation Navigator, Hitman Sniper, Snake Mask, Memrise, WhatsApp Web, and Carrot Weather.

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Space Nation Navigator

Space Nation Navigator is a bit of a strange app. It is part game, part exercise and part educational. On the game side, users have to navigate the Mars Rover, put the International Space Station back into orbit or move their Martians to safety before a sand storm hits Mars. When it comes to exercise, Space Nation Navigator provides users with a range of exercises and Yoga videos to prepare them for space travel and working in an anti-gravity environment. The education aspect teaches users about the planets, and star constellations, and then offers quizzes on what has been taught.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Memrise

Memrise takes a new approach to help people learn new languages. Instead of providing a user with random phrases and words to memorise, the app connects you with a person already fluent in the language you want to learn. In turn, the person you are speaking to wants to learn the language in which you are fluent. Once your profile is filled out and languages selected, it connects you with people around the world who are interested in your language, and then allows you to chat with them in real-time. Memrise also lets one learn new languages through games, chatbots and grammarbots that help with spelling, tenses and pronunciations.

Platform: Android and iOS

Cost: A free download.

Stockists: Visit the store linked to your device.

 

Hitman Sniper

Hitman Sniper is loosely based on the Agent 47 movie released a few years ago. The game offers players the ability to hone their shooting skills through a range of training courses and, once they think they are ready, they can start taking out the bad guys. Things start off easy enough, but they get more and more difficult as one progresses through the 150 missions on offer. One will also have to upgrade various gun components, like scopes, magazine capacities and silencers, to make the missions a little easier. Hitman Sniper lets users buy 16 to tackle each of the missions – either with real money or via the points accumulated by completing missions. Money and points can also be used to upgrade firearms.

Platform: Android and iOS

Cost: R7 – with a range of in-app purchases.

Stockists: Visit the store linked to your device.

 

Snake Mask

The iconic Snake game that was preinstalled on most older Nokia phones has had a complete make-over. It now uses Facebook’s AR technology, meaning that you have to navigate the snake around obstacles in your home or office, all the while collecting coins and stars that change the snake’s speed and length. Unfortunately, Snake Mask is only available on Nokia’s new range of smartphones. However, it should not take long before it slithers onto other devices.

 

Platform: New Nokia smartphones running Android.

Cost: Free to use through the Facebook app installed on the device.

Stockists: Available through the Facebook app.

 

WhatsApp Web

Although this is by no means a new app, it is an extremely useful one, and one that not many people know about. Tapping out WhatsApps on your phone is easy enough, but thanks to WhatsApp Web it can be even easier. Open the WhatApp Web page under WhatsApp and you will see a QR code. Scan this code through WhatsApp on your mobile and you will be shown a replica of what you would normally see on your phone. You can then type and reply to messages using your computer instead of having to stop everything and unlock your phone every time a message comes through. WhatsApp Web is great if you share your computer with other people as it automatically disconnects when the browser is closed. However WhatsApp also offers an app that when installed will stay connected to your phone unless you manually remove it.

 

Platform: Any up-to-date Internet browser

Cost: Free to use and install

Stockists: Visit www.WhatsApp.com

 

Carrot Weather

There are thousands of weather apps on the Internet these days and all of them do the same thing – inform you of the weather in your area. However, Carrot Weather has taken what is just another app and turned it into something fun. By fun, I mean sarcastic, rude and completely politically incorrect. A user starts off by selecting religious and political views. It then asks about personality, ranging from friendly to homicidal to overkill – which includes profanity. So, for instance, instead of waking up to to the standard partly cloudy forecast, Carrot Weather will display something like: “It’s only partly sunny, the sun is a total effing failure.” It also has a range of insults that it throws at you whenever you open the app – some of them downright insulting, so it is definitely not for those who are easily offended. The app’s user interface is very simple, displaying a week’s daily forecast and hourly forecasts for the day selected.

Platform: Android and iOS

Cost: Free to download but with adverts. The premium, advert free version costs R12 per month.

Stockists: Visit the store linked to your device.

* Sean Bacher is editor of Gadget.co.za. Follow him on Twitter on @SeanBacher

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SA Start-up reinvents PABX

For any South African business, the idea of setting up or changing a telephonic switchboard system is the stuff of nightmares. Dealing with expensive hardware and hearing things like QSIG and VOIP is not what you’d call exciting.But now there is an app.

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Enter BuzzBox (www.buzzboxcloud.co.za), a web-based telephone switchboard that is aimed at small and medium sized businesses wanting to take the hassle and cost out of the company switchboard. Whether you are a small one-man operation or a larger organisation with staff working remotely, BuzzBox is the best switchboard solution.

What sets BuzzBox apart from anything else on the market is its easy-to-use dashboard. It puts you in control of everything from picking your phone number to setting up voice prompts and managing your business-hours schedule.

BuzzBox was developed when the startup behind it, Jini-Guru, needed such a service for its own use across multiple continents. “When we started Jini-Guru we could not find a seamless online process that would allow us to set up a full web-based switchboard, so we decided to build one for ourselves,” says Mike Smits, Director at Jini-Guru.

He says a lot of startups today are tech savvy and know how to use apps and the services that go with it. “It’s the uberisation of services and its driving demand for instant service activation.”

BuzzBox works as an app on both iOS and Android but users wanting a desk phone option can choose from a variety of devices on offer or use their existing VOIP phones.

Setting up a BuzzBox account takes 5 minutes. During registration your FICA documents are uploaded [ID and proof or residence] and you get to pick your phone number before the account is created. Companies that want to keep an existing number can do so too.

The real magic happens when you log on to the BuzzBox Dashboard. The main screen displays a summary of statistics for your account while the left-hand menu provides you quick access to various configuration settings and reports.

Setting up new extensions or external numbers is done with a few clicks and you can even set up various departments which is a great way to route a call to various people in a department, like sales or support.

The intuitive user interface also makes it easy to set up hold-music and voice prompts. You can add voice prompts by recording them straight to your phone, just make sure you use a clear voice with quiet surroundings for the best customer experience.

One of the main features of BuzzBox is its call recording feature that allows an organisation to record calls for legislative purposes, such as a lawyer, or for customer service purposes such as support. Recordings are stored securely online, and you have the ability to download recordings for playback. Companies can opt-in for this service and it’s free to use. Recordings are stored online and are fully encrypted so only you can listen to, or download them. Storage costs R1 for every 1000 minutes of stored recordings.

Other features include call forwarding and scheduling. The latter allows you to set office hours for your organisation which will divert calls to an after-hours messaging service. You also have the option to enable routing to an employee who is on call after hours.

BuzzBox also has a reseller program for companies wanting to offer this as a switchboard solution to their existing customers.

The costs for this service is R89 p/m for the first phone number which includes your first extension for free. Thereafter you’ll pay R89p/m per extension. Calls between extensions are free but you pay per second for all outgoing phone calls. More info on pricing can be found here: https://buzzboxcloud.co.za/pricing/

BuzzBox is offering a Launch promotion where they are offering the first line and extension free for 12 months. Only pay for calls. Use promo code “feoifyaa” during sign-up to apply your discount.

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