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10 ways 4G helps a business succeed

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Mobile devices are essential to the survival of many businesses these days, but company owners need to balance the benefits of having new technology like LTE and the high costs of the latest devices, writes JAMES MUNN of Qualcomm.

Mobile devices are an increasingly intrinsic tool in the success of all businesses, with employees needing an efficient device that is always on and always connected.  It’s a fact that rapidly evolving technology has seen device prices fall while functionality continues to increase. But, business owners subsidising mobile devices for their employees still need to balance the benefits of having the newest tech, like 4G LTE, and the high cost of the latest devices.

As there are now more affordable 4G LTE devices available in South Africa, weighing device functionality and cost is much easier. Qualcomm, global mobile technology innovators, makers of Qualcomm Snapdragon modems and processors, explains why:

Futureproof your tech

Development in 3G technology is increasingly replaced by investment in research and development around 4G LTE. This means that if you choose 3G devices for your business, you’re choosing a phone that offers the best of yesteryear. Choosing a 4G LTE phone to connect your employees means that you’re futureproofing your technology investment.

Access cloud files, faster

With more businesses moving to cloud services, employees on the move need to access documents quickly on their mobile devices, wherever they’re operating from. The modems and processors with support for 4G LTE let you download and send any documents from cloud storage at speeds that are up to ten times faster than 3G.

Choose HD – because it’s the smart thing to do

Viewing or listening to content on a 4G LTE mobile phone or tablet means that users can finally enjoy crisp, clear video and great audio quality on VoIP calls. Mobile devices with 4G LTE are turbocharged with high download speeds and superb responsiveness, so they can stream high quality video or voice that’s quick, sharp and fluid.

Mail, much faster

With mobile devices offering ever-improved email clients, your office is no longer a cubicle in an office building – it is wherever you can carry your mobile device and establish a connection via 4G LTE.  Managing mail and documents on a 4G LTE device is quick and efficient.

Data calls are better, clearer

Businesses are moving away from conventional calling to ‘dialling in’ over data, with video calling adding a wonderful, personal dimension to mobile communication. In the past, people avoided data calls because of poor sound quality and erratic connections – but mobile devices with 4G LTE result in clear, audible video meetings in your favourite messaging app.

Browse the web, faster

Web pages are becoming more sophisticated, which means that they’re great to surf when there’s a fast connection – and immensely frustrating when there isn’t. With download speeds that are at least ten times those of 3G, 4G LTE mobile devices allow surfing the web in a fraction of the time, no matter the complexity of the websites visited.

Better battery life

Faster communication over LTE also means that making the most of your mobile device won’t eat into your battery life while you’re waiting for stuff to happen – which means more performance out of every battery charge. If your team is on call 24/7 utilising their mobile devices business tools, businesses could invest in devices with Qualcomm Technologies’ Quick Charge 3.0 technology, which can charge from zero to 60 percent in just 30 minutes.

4G LTE won’t break the budget

Contrary to common perception, 4G LTE devices are not only for the private premium market, with the likes of Qualcomm Snapdragon 200, 400, 600 and 800 series processors found in devices in South Africa. Prices of entry level 4G LTE devices are likely to fall even further in the coming months, putting them well within the reach of business budgets that are already stretched.

It’s easy to access 4G LTE

All major South African mobile networks have invested heavily in 4G LTE infrastructure to offer a broader 4G LTE footprint to users. This means that data services are keeping up with the ‘pull’ created by the proliferation of 4G LTE devices in the local market – and that users can rest assured that they will enjoy the full benefits of the service.

Time is money

Downloading or uploading the same amount of data over 4G LTE doesn’t cost more than doing it over 3G.  However, 4G LTE delivers your data much faster.

Choosing mobile phones and tablets that use a 4G LTE connection will give businesses the digital clout they need to maximise productivity through seamless browsing, instant downloads, and even slick connections with other Wi-Fi enabled devices around them.

* James Munn, VP of Business Development, Middle East and Africa at Qualcomm International

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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