By SIMON MURRELL, head of development and executive director at BrandQuantum
Identity theft and data breaches are on the rise, with Fraudscape stating in its 2019 report that identity theft hit an all-time high of more than 174,000 cases in 2017 in the UK alone. Locally the figures are just as grim with TransUnion research revealing that 49% of South African consumers have either been a victim of ID theft, or know someone who has.
As identity theft is a growing concern for consumers, they are being encouraged to take precautions to prevent falling victim to cybercrime and identity theft. The Banking Association of South Africa has provided customers with several tips on preventing identity theft, including not disclosing personal information to anyone without knowing who they are disclosing the information to and for what it is being used.
While customers may be taking precautions to safeguard their personal information and verify the companies they provide personal information to, they are entrusting organisations with their details and expect them to have measures in place to ensure that their data remains secure. However, according to the World Wide Worx State of Enterprise Security in South Africa 2019 study that was conducted in association with Trend Micro and VMware, only 35% of South African IT decision-makers were prepared for cyberattacks at any time in the next 48 hours.
Companies need to take action and have processes in place that not only protect their customer’s details but also provide their customers with tools to help prevent them from falling for phishing scams or spoofing emails for example.
Email verification tools
Email spoofing occurs when recipients receive emails that resemble official organisation emails. For example, a client may receive an email that appears to be sent from his bank with the corporate logo and similar distinct graphics that have been sourced online or copied from legitimate emails sent from the organisation previously. These images are embedded into spoof emails to convince recipients that the emails are legitimate and encourage them to follow specific phishing instructions for example.
However, email spoofs are not only sent to customers; there are instances where emails appear to be sent from internal sources to company departments and employees with particular instructions. These include instructions that request immediate payment of funds or for funds to be released or even requesting particular customer details. Without the necessary verification tools in place, these emails are often actioned with immediate effect.
With most malware coming from emails, it is evident that companies lack mechanisms for email authentication. These emails often look legitimate at quick glance and as such the recipient is likely to action it as per the instructions included. To overcome this, company email signatures should aid in enhancing security. This could include providing recipients with a verification page that provides additional information about senders, qualifications, titles, and details about the company.
The details included on the verification should be approved by various departments within the organisation to ensure that the job title and qualification for example, are accurate. In addition as email correspondence can constitute a legal document, the organisation should put measures in place to ensure that all emails that leave the company authenticate the identity of the sender on behalf of the organisation.
Click here to read about the security measures companies should adopt to ensure authenticity for their customers.
Security issues grow with transition to smart TVs
You can’t picture a modern home without smart equipment. Smart thermostats, smart refrigerators, robot vacuums, and smart TVs won’t surprise anyone these days. For example, around 70% of the TVs being sold worldwide are smart TVs. Although they bring more entertainment, these devices also carry new digital threats.
Sometimes people forget that smart TVs are as vulnerable to cybercrime as their smartphones and computers. Daniel Markuson, the digital privacy expert at NordVPN, says that “although smart TVs are connected to the internet and have similar functions to computers, they aren’t equipped with the same security tools, which makes them easy prey for hackers.”
What’s so scary about your TV getting hacked? As smart TVs gain more features, the amount of your private information they handle increases too. TVs aren’t just for watching movies and shows anymore. Now you can use them for web browsing, streaming video content, gaming, and even shopping online.
To enjoy your smart TV to the fullest, you need to download various apps and games. These cost money, so you need your credit card details filled in. Putting your financial information, logins, and passwords on your TV makes it an appealing target for hacking.
According to Daniel Markuson, a smart TV can be used to spy on its users. Hackers can access its camera and microphone through malware, which they can slip into your TV when it is connected to Wi-Fi. They can use footage from your bedroom or living room to blackmail you and your family. By watching your home and listening to your conversations, hackers know what goods you have, where you keep them when you’re away, and what your plans are.
If you use your smart TV for web browsing, you can infect it with various viruses too, says the digital privacy expert at NordVPN. Like computers, smart TVs run on software, but they don’t have the same strong antivirus and firewall systems installed. Once your TV gets infected, your browsing history, passwords, and other private data become accessible to hackers. And they won’t miss the opportunity to use this information in ransomware attacks.
Even though smart TVs are vulnerable to cyber threats, Daniel Markuson says there is no need to panic yet. The expert names a few simple principles every smart TV owner should follow to protect their device.
Always update your TV’s software whenever a new version becomes available. The expert says that software updates are crucial for cybersecurity as manufacturers do their best to patch vulnerabilities. Updates often repair security flaws, fix or remove various bugs, add new features, and improve the existing ones. Some TVs install updates automatically by default. With others, you may need to check for updates periodically to make sure your device runs on the latest version.
Use available security measures such as a VPN. The best practice for any internet-connected device is to install a firewall and use a VPN such as NordVPN. It secures your device and lets you enjoy fast internet access with encryption-powered privacy.
Connect your smart TV to the internet only when needed. It isn’t necessary to have your TV connected to Wi-Fi all the time. To make it less vulnerable to hacker attacks, turn on the Wi-Fi connection only when you are using it.
Download apps from official stores only. Do not install any programs and games from unofficial sources on your smart TV. Make sure that both the app and its provider are reliable. Moreover, if an application asks for access to your data, camera, or microphone that isn’t necessary for its operation, never accept it.
Be careful with personal files and financial data. Shopping online on a big smart TV screen might be fun, but be careful providing your credit card details and other sensitive information this way. Although some manufacturers equip their TV sets with security features, they cannot guarantee safety online. “People who synchronize their smart TVs with their computers to access compatible media content should be especially cautious,” warns Daniel Markuson. The connection between your smart TV and your computer can be a weak link and lead to a data breach.
Use strong Wi-Fi passwords. This practice is the most obvious and the easiest to follow. Create a strong password to protect your Wi-Fi connection at home and don’t share it with any outsiders.
Turn off your TV camera when not in use. Whether it’s a built-in camera or the one connected to a TV via Wi-Fi, turn it off when not using it. If you can’t turn off your camera, use a piece of tape or a sticker over the camera lens to cover it.
Tech too complex? It stresses out even the tech-savvy
Even the savviest members of the tech industry get stressed by common devices that power their everyday lives, according to a recent poll conducted at CES 2020 by Asurion, the global leader in helping people connect, protect and enjoy their tech.
Asurion surveyed nearly 1,400 attendees of CES 2020, the world’s largest and most influential tech industry event, about their relationship with personal tech and their role as tech expert for family and friends. What the tech care company found is that even the tech-savvy, tech DIY’ers and early adopters stress out over some of the most ordinary devices in our hands and homes.
So, what tech tops the list of devices that stress out some of the consumer electronics industry’s tech enthusiasts?
- Mesh routers and Wi-Fi networks (33%)
- Phones (26%)
- Smart home security systems (23%)
And, the tech-related activities that even the tech-savvy dread the most?
- Troubleshooting a device that worked perfectly yesterday (39%)
- Device security (27%)
- Setting up devices (nearly 27%)
Asurion helps nearly 300 million customers worldwide unlock the potential of their tech with a team of over 10,000 Experts who are just a call, click or tap away. The company’s Experts provide ongoing tech support, same-day device repair, and same-day delivery and setup services. They’ll meet customers virtually, in-home, at select partner stores, and in more than 540 uBreakiFix stores across the country or wherever it’s convenient.
“The tech industry just spent four amazing days experiencing and celebrating the latest innovations in the future of tech,” said Teresa May, Senior Vice President and Chief Marketing Officer at Asurion. “What we heard is that even common tech tasks and devices can be challenging. Every day, our Experts help people across the country with their devices – everything from setting up a new phone to troubleshooting streaming issues on their smart TVs. Our CES poll reveals that the industry’s top tech innovators share the same pain points affecting millions of Americans.”
Asurion’s Experts received more than 18.5 million calls and chats from customers seeking tech help last year. And while the No. 1 question this holiday was a strong “How do I activate my new phone?” Asurion Experts also received many questions ranging from “How do I connect to Wi-Fi?” to “Can I sync my smart speakers to play them in tandem?”
And while the tech industry may have tech challenges of their own, they also get tapped by family and friends for help. Eight out of 10 attendees surveyed said their family and friends rely on them to help set up and troubleshoot their tech. Nearly two-thirds (63%) said they hesitate to gift tech to their loved ones because the recipient won’t know how to use it, and nearly half (46%) gave pause to gifting tech to family and friends because they didn’t want to be the one to help set it up.
Asurion CES Tech Poll
Consumer Tech Devices That Stress CES Attendees Out the Most
1. Mesh Routers and Wi-Fi Networks (33%)
2. Phones (26%)
3. Smart Home Security Systems (23%)
4. Smart Home Assistants/Hubs (20%)
5. Bluetooth Printers (19%)
6. Smart Home Automation (19%)
7. Laptops/Tablets (18%)
8. Smart TVs (17%)
9. Smart Appliances (14%)
10. Home Energy, Lighting and Switches (13%)
Tech Activities That Stress Out CES Attendees the Most
1. Troubleshooting Tech That Worked Perfectly Yesterday (39%)
2. Security (27%)
3. Setting up a Device (27%)
4. Privacy (23%)
5. Helping Others With Their Tech (20%)
6. Managing or Connecting Multiple Devices (19%)
7. Wi-Fi Connectivity (19%)
8. Paying for Personal Data Storage (18%)
9. Learning a New Operating System (17%)
10. Choosing Which Brand To Purchase (17%)
To learn more about where you can get tech support and protection, visit Asurion.com.