Uber South Africa has announced an extensive safety and security improvement; including a new partnership with multiple security response services.
The initiative follows a string of incidents involving Uber drivers and poor customer experiences.
These new partnerships will see security and medical services dispatched in emergency situations in a reduced time, in an effort to improve the safety for driver-partners who use the Uber app.
The new partnership involves an improvement to Uber’s current security number that is already available to all drivers in Johannesburg, Durban, Cape Town and Port Elizabeth. The security number links to a central control room, where now, a geo-specific security or medical response partner can be dispatched within minutes.
This follows the pilot of SOS buttons in Johannesburg from September to December 2016, where 500 driver-partner vehicles were fitted with buttons, that when triggered alerted Uber’s central control room.
“We learned a great deal from the pilot last year, most importantly that the response time needed to be reduced”, says David Myers, Uber head of Trust and Safety, Middle East and Africa. “We are rather focussing on our security number operated by a central control room, and making use of multiple private security companies who are location specific to try reduce the response time and get help to partners quicker than before.”
The substantial difference is that Uber’s previous emergency number put drivers in touch with one dedicated security company that was less localised and did not include medical response.
Uber has now partnered with multiple private security companies because they are geo-specific or suburb specific; this means help will get to driver-partners far quicker than before. Therefore security officers or patrols don’t need to travel from a different suburb to attend to an emergency; they’re covering a smaller area and response times are therefore far quicker.
“In essence, we are connecting drivers with the closest security company in their area. Unfortunately driver-partners have expressed safety concerns, and we are committed to making them feel as safe as possible when using our app. This improvement is a step in the right direction, as we look towards implementing a more technological solution in the future.”
In addition to the benefits of a quicker response rate, calls to the control room will be recorded for possible use by authorities in investigations.
The improved security number and partnership agreement will be launching in Johannesburg and will reach Cape Town, Durban and Port Elizabeth in the coming weeks. By March 2017, all cities in which Uber South Africa operates will support the improved security number.
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Happy Emoji Day! Here’s 10 reasons to be cheerful
First created by Shigetaka Kurita in 1999, the emoji has become a huge part of everyday communication. Whether you love them or hate them, flying dollar bills, applauding hands and rolling eyes are here to stay.
Scientist suggest that the use of emojis will help us gain the same satisfaction from digital interactions as we enjoy from personal contact.
Almost two decades later, and we have over 2600 unique emojis to perfectly express what we feel, thank you Mr Kurita! Join HMD, the home of Nokia phones as we celebrate World Emoji Day on the 17th of July with these interesting emoji facts:
The most popular emoji used is “Person Shrugging”
1. The Nokia 3310 was chosen as one of the first 3 “National” emojis for Finland… it represents unbreakable!
2. South Africa’s favourite emoji is the “Kiss and wink”… how sweet SA!
3. French is the only language where a ‘smiley’ does not top the list for its use
4. On average, over 60 billion emojis are sent on Facebook every day
5. For the first time ever, the Oxford Dictionaries Word of the Year was a pictograph! The “Face with Tears of Joy” was crowned word of the year in 2015
6. According to Emojipedia, some of the most requested emoji’s include afro, a bagel and hands making a heart
7. To include all races, a diversity pack was released in 2017
8. It has become so trendy that the Museum of Modern Art displays the original emoji collection on canvas
9. In 2009, Herman Melville’s classic Moby Dick was completely translated into emoji’s