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Uber unveils safety response for South Africa

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Uber South Africa has announced an extensive safety and security improvement; including a new partnership with multiple security response services.

The initiative follows a string of incidents involving Uber drivers and poor customer experiences.

These new partnerships will see security and medical services dispatched in emergency situations in a reduced time, in an effort to improve the safety for driver-partners who use the Uber app.

The new partnership involves an improvement to Uber’s current security number that is already available to all drivers in Johannesburg, Durban, Cape Town and Port Elizabeth. The security number links to a central control room, where now, a geo-specific security or medical response partner can be dispatched within minutes.

This follows the pilot of SOS buttons in Johannesburg from September to December 2016, where 500 driver-partner vehicles were fitted with buttons, that when triggered alerted Uber’s central control room.

“We learned a great deal from the pilot last year, most importantly that the response time needed to be reduced”, says David Myers, Uber head of Trust and Safety, Middle East and Africa. “We are rather focussing on our security number operated by a central control room, and making use of multiple private security companies who are location specific to try reduce the response time and get help to partners quicker than before.”

The substantial difference is that Uber’s previous emergency number put drivers in touch with one dedicated security company that was less localised and did not include medical response.

Uber has now partnered with multiple private security companies because they are geo-specific or suburb specific; this means help will get to driver-partners far quicker than before. Therefore security officers or patrols don’t need to travel from a different suburb to attend to an emergency; they’re covering a smaller area and response times are therefore far quicker.

“In essence, we are connecting drivers with the closest security company in their area. Unfortunately driver-partners have expressed safety concerns, and we are committed to making them feel as safe as possible when using our app. This improvement is a step in the right direction, as we look towards implementing a more technological solution in the future.”

In addition to the benefits of a quicker response rate, calls to the control room will be recorded for possible use by authorities in investigations.

The improved security number and partnership agreement will be launching in Johannesburg and will reach Cape Town, Durban and Port Elizabeth in the coming weeks. By March 2017, all cities in which Uber South Africa operates will support the improved security number.

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Earth 2050: memory chips for kids, telepathy for adults

An astonishing set of predictions for the next 30 years includes a major challenge to the privacy of our thoughts.

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By 2050, most kids may be fitted with the latest memory boosting implants, and adults will have replaced mobile devices with direct connectivity through brain implants, powered by thought.

These are some of the more dramatic forecasts in Earth 2050, an award-winning, interactive multimedia project that accumulates predictions about social and technological developments for the upcoming 30 years. The aim is to identify global challenges for humanity and possible ways of solving these challenges. The website was launched in 2017 to mark Kaspersky Lab’s 20th birthday. It comprises a rich variety of predictions and future scenarios, covering a wide range of topics.

Recently a number of new contributions have been added to the site. Among them Lord Martin Rees, the UK’s Astronomer Royal, Professor at Cambridge University and former President of the Royal Society; investor and entrepreneur Steven Hoffman, Peter Tatchell, human rights campaigner, along withDmitry Galov, security researcher and Alexey Malanov, malware analyst at Kaspersky Lab.

The new visions for 2050 consider, among other things:

  • The replacement of mobile devices with direct connectivity through brain implants, powered by thought – able to upload skills and knowledge in return – and the impact of this on individual consciousness and privacy of thought.
  • The ability to transform all life at the genetic level through gene editing.
  • The potential impact of mistakes made by advanced machine-learning systems/AI.
  • The demise of current political systems and the rise of ‘citizen governments’, where ordinary people are co-opted to approve legislation.
  • The end of the techno-industrial age as the world runs out of fossil fuels, leading to economic and environmental devastation.
  • The end of industrial-scale meat production, as most people become vegan and meat is cultured from biopsies taken from living, outdoor reared livestock.

The hypothetical prediction for 2050 from Dmitry Galov, security researcher at Kaspersky Lab is as follows: “By 2050, our knowledge of how the brain works, and our ability to enhance or repair it is so advanced that being able to remember everything and learn new things at an outrageous speed has become commonplace. Most kids are fitted with the latest memory boosting implants to support their learning and this makes education easier than it has ever been. 

“Brain damage as a result of head injury is easily repaired; memory loss is no longer a medical condition, and people suffering from mental illnesses, such as depression, are quickly cured.  The technologies that underpin this have existed in some form since the late 2010s. Memory implants are in fact a natural progression from the connected deep brain stimulation implants of 2018.

“But every technology has another side – a dark side. In 2050, the medical, social and economic impact of memory boosting implants are significant, but they are also vulnerable to exploitation and cyber-abuse. New threats that have appeared in the last decade include the mass manipulation of groups through implanted or erased memories of political events or conflicts, and even the creation of ‘human botnets’. 

“These botnets connect people’s brains into a network of agents controlled and operated by cybercriminals, without the knowledge of the victims themselves.  Repurposed cyberthreats from previous decades are targeting the memories of world leaders for cyber-espionage, as well as those of celebrities, ordinary people and businesses with the aim of memory theft, deletion of or ‘locking’ of memories (for example, in return for a ransom).  

“This landscape is only possible because, in the late 2010s when the technologies began to evolve, the potential future security vulnerabilities were not considered a priority, and the various players: healthcare, security, policy makers and more, didn’t come together to understand and address future risks.”

For more information and the full suite of inspirational and thought-provoking predictions, visit Earth 2050.

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How load-shedding is killing our cellphone signals

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Extensive load-shedding, combined with the theft of cell tower backup batteries and copper wire, is placing a massive strain on mobile network providers.

MTN says the majority of MTN’S sites have been equipped with battery backup systems to ensure there is enough power on site to run the system for several hours when local power goes out and the mains go down. 

“With power outages on the rise, these back-up systems become imperative to keeping South Africa connected and MTN has invested heavily in generators and backup batteries to maintain communication for customers, despite the lack of electrical power,” the operator said in a statement today.

However, according to Jacqui O’Sullivan, Executive: Corporate Affairs, at MTN SA, “The high frequency of the cycles of load shedding have meant batteries were unable to fully recharge. They generally have a capacity of six to 12 hours, depending on the site category, and require 12 to 18 hours to recharge.”

An additional challenge is that criminals and criminal syndicates are placing networks across the country at risk. Batteries, which can cost R28 000 per battery and upwards, are sought after on black markets – especially in neighbouring countries. 

“Although MTN has improved security and is making strides in limiting instances of theft and vandalism with the assistance of the police, the increase in power outages has made this issue even more pressing,” says O’Sullivan.

Ernest Paul, General Manager: Network Operations at SA’s leading network provider MTN, says the brazen theft of batteries is an industry-wide problem and will require a broader initiative driven by communities, the private sector, police and prosecutors to bring it to a halt.

“Apart from the cost of replacing the stolen batteries and upgrading the broken infrastructure, communities suffer as the network degrades without the back-up power. This is due to the fact that any coverage gaps need to be filled. The situation is even more dire with the rolling power cuts expected due to Eskom load shedding.”

Loss of services and network quality can range from a 2-5km radius to 15km on some sites and affect 5,000 to 20,000 people. On hub sites, network coverage to entire suburbs and regions can be lost.

Click here to read more about efforts to combat copper theft.

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