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Travel tech Pt 1: The vital art of airport Wi-FI

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The single biggest challenge when travelling internationally is to remain connected. In the first of a series of articles on travel technology, ARTHUR GOLDSTUCK looks at the most vital of needs: Airport Wi-Fi.

The biggest benefit of an international flight from or to South Africa is that, for anything from 8 to 16 hours, one is out of touch with the world and forced to catch up with work – or sleep, reading, entertainment or conversation.

That, of course, it also its biggest drawback. Especially in business travel, where it is almost dangerous to be uncoupled from the office for more than half a day, the first priority on getting off the plane is to get connected. But even for leisure travellers, there is often a great psychological need to reconnect, download email and deal with anything urgent that may have cropped up during the time in communications limbo.

For South African travellers, using mobile data is out of the question – unless one is desperate or – more rarely these days – on a generous expenses account. For MTN, Vodacom and Cell C customers, roaming data in most countries outside Africa costs a near-criminal R100-plus per Megabyte.

This means that someone using 10GB – which would cost less than R1000 as a bundle in South Africa – would face a bill of more than R1-million on returning home. And it does happen, especially on arrival in another country, when mobile data has not been disabled and the user allows the phone to update apps via that mobile data. Without even knowing it, you can be ruined before you’ve left the airport.

Fortunately, most international airports now offer a quota of free Wi-Fi. A business traveller in particular should be aware of the fact that mobile data should be disabled as a first priority when switching on the phone. Some assume that Wi-Fi should be included in that disablement, when it is in fact the solution rather than the problem.

The key is to find the network offering free airport Wi-Fi. In most airports, posters advertise the presence of hotspots, but the danger exists that one may inadvertently access a fake hotspot, set up by a hacker to con people into typing passwords for online banking and the like into this “honeypot”. If it is at all unclear whether official Wi-Fi is being accessed, financially sensitive sites like online banking should be avoided.

It is fairly easy, however, to find out in advance what Wi-Fi is offered at the airports in which one is likely to need a connection. As they say in beginners’ guides, Google is your friend. Make sure the information is up to date, though.

At the time of writing, among major airports, unlimited free access is offered at Dublin, Hong Kong, Moscow Mumbai, Singapore, Sydney, Tel Aviv, Toronto and Vienna.

Heathrow has just upped its quota from 45 minutes to 4 hours free, going one up on Stockholm’s 3 hours. Amsterdam and Zurich both offer the first hour free. South African airports, with their 30 minutes free Wi-Fi, are matched by Frankfurt, Munich and Rome.

In the United States, LaGuardia, Newark and JF Kennedy in New York also offer 30 minutes free access throughout the airports, while JFK’s  Jet Blue Terminal (terminal 5) offers unlimited access.

Other airports are more generous, with Las Vegas, Boston, Dallas, Orlando, San Diego, San Francisco, Seattle and Washington among the unlimited free airports in the United States.

Airports that have yet to wake up to the public relations benefits of a good chunk of free Wi-Fi include London’s Gatwick, Spain’s Barcelona and Madrid, and France’s Charles de Gaulle, which are each open for a near-unusable 15 minutes. The technical geniuses behind these services appear not to have noticed that it can take almost that long just to get the connection working, let alone getting to use it.

If that Wi-Fi connection is truly urgent, and no free Wi-Fi is available, it is obvious one should pay the price to connect to commercial WI-FI in the airport, or even subscribe to a global Wi-Fi service like iPass or Boingo.

There was a time when such services were regarded as a luxury. For many travellers today, they are as essential as a passport. After all, connectivity has become the entry visa to the mobile office.

* Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee, and subscribe to his YouTube channel at http://bit.ly/GGadgets

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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