All posts tagged "CRM"
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Artificial Intelligence
Let your sensors
do the talking28 October 2024The ability to interpret data from various sources and derive actionable insights is crucial, writes MARK...
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Artificial Intelligence
Dreamforce 2024: Salesforce aims at ‘single source of truth’
30 September 2024At the recent Salesforce conference in San Francisco, the CRM leader outlined a bold vision for...
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GadgetWheels
Dreamforce 2024: Lamborghini puts customer inside production
20 September 2024The sportscar manufacturer is allowing customers to track their vehicle’s construction in real time, writes JASON...
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Product of the Day
Dreamforce 2024: Salesforce assembles Agentforce
17 September 2024The new platform features a suite of deployable AI autonomous agents, with integrations from the likes...
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Hardware
Ancient PBX evolves
into new capabilities29 July 2024If you're still using a 20th century company switchboard, you're losing out, writes ARTHUR GOLDSTUCK.
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Artificial Intelligence
AI gives sales a
boost – in employment29 July 2024Counter to popular opinion that AI will kill off jobs, a new Salesforce survey shows far...
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Product of the Day
Zoho CRM is… for Everyone
13 June 2024The business software company has unveiled a new set of capabilities aimed at democratising customer relations...
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Business Tech
Tech can overcome gaps in SA service economy
5 April 2024It's a sector that holds real opportunity for growth if challenges are addressed, writes ANAND SUBBARAJ,...
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People 'n' Issues
How to get a robust return on big data
6 October 2023It's no longer just a trendy term, writes Prof. YUDHVIR SEETHARAM, head of analytics at FNB...
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Artificial Intelligence
NOW will my bank remember who I am?
19 September 2023Why can’t big companies keep track of their own customers? AI is going to help, Salesforce...
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Artificial Intelligence
Einstein Copilot makes
massive AI leap18 September 2023At the Dreamforce conference in San Francisco last week, Salesforce lifted the lid on the next...
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Business Tech
AI expected to create 11.6m
jobs via Salesforce13 September 2023As Salesforce unleashes its annual Dreamforce conference, research reveals that AI will help it towards massive...
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Featured
Messy CRM hurts start-ups
12 July 2017Manually keeping track of customer details is messy, inaccurate and difficult to share with fellow employees....
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Featured
CRM must be Unified
21 November 2016As data becomes ever more central to business operations, companies that market with disparate data sets...
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Featured
SAP cracks open customer habits
18 September 2015SAP has announced new integrated digital enterprise technologies that are intended to transform the relationships companies...
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Featured
Instagram and visually rich social media exploding in SA
2 September 2015The new edition of the SA Social Media Landscape report, due to be released this month, shows...
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Featured
Meet the Internet of Customers
11 March 2015The combination of the Internet, social media, mobile CRM, analytics and collaboration allows sales people to...