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The year of surveillance

The spectre of George Orwell’s 1984 loomed large this year as governments around the world made moves to increase their abilities to spy on citizens, according to NordVPN, which offers some advice.

It seems that in 2016 Internet privacy has experienced a string of shocks around the world. A Polish law was instated that loosened spying restrictions for police, the UK received Investigatory Powers Bill, Rule 41 in the U.S. gave the FBI hacking powers and Belarus was able to block the TOR network.

Restricting Internet privacy and interfering with people’s lives by mass surveillance brings fear to the society and dramatically increases the likelihood of criminal activity – not only by governments, but to whoever is able to hack, intercept or otherwise manipulate the system.

Below is the NordVPN review of the Year in Online Privacy, and some suggestions on how people can protect themselves online.

In Germany, new data retention act requires public telecommunication and Internet providers to retain various call detail records (CDRs). These include phone numbers, the date and time of phone calls and texts, the content of text messages, and, for mobile calls, the locations of call participants. In addition, Internet providers are required to store user metadata such as IP addresses, port numbers, and the date and time of Internet access.

Poland’s law expands government access to digital data and loosens restrictions on police spying. Collected metadata will be kept for up to 2 years. One doesn’t have to be an official suspect to be placed under surveillance for up to 18 months. In addition, the person being monitored will not be informed about it, compromising the protection of journalists’ sources and deterring potential whistleblowers.

On July 7, President Vladimir Putin of Russia signed into law several bills designed to help the government take measures against dissent online and demand unprecedented levels of data retention from the country’s telecom companies. For instance, the legislation warrants tougher sentencing for online commentary deemed as an incitement to hatred or a violation of human dignity. Such convictions now carry a minimum prison sentence of two years. The law requires service providers to monitor and store all calls, texts, chats and web browsing activity. The retained data can be accessed by several government agencies without a warrant.

The UK’s Investigatory Powers Act received the royal assent on November 29, opening up the gate for a disturbingly intrusive surveillance system. Among other things, the so-called Snoopers Charter gives the state the ability to indiscriminately hack, intercept, record, and monitor the communications and Internet use of all of the UK population. The entire browsing history of every resident of the UK will be stored for one year. Almost 50 police forces and government departments, ranging from the Metropolitan Police Service and GCHQ to the Food Standards Agency are authorized to access the data.

In the U.S., a new amendment to the Rule 41 of the US Federal Rules of Criminal Procedure quietly went into effect on December 1. It allows the FBI to secretly use malware to hack into thousands of computers with one warrant. There is no need to identify specific computers to be searched. That means FBI can hack into as many computers as they wish, whether their owners are suspected of some criminal activity or not.

New surveillance laws have also been passed and/or enacted in Belarus, China, Turkey, Ethiopia and elsewhere this year. For detailed information, visit our extensive coverage on those laws in our recent Privacy Review blog post.

Dangers of Surveillance States

Citizen control and surveillance, especially suspicions surveillance, whether physical or digital, has not proved to be an effective way to control criminal activity ­history tells us it has always turned out to be counter-productive, endangering lives and causing fear and insecurity.

For example, when the government opens a backdoor to citizen’s data, it means that this backdoor could potentially be used by anyone else, and can fall into the hands of hackers. Once the information is in the wrong hands, it can be used to steal people¹s identities and rob them of their bank accounts, for example. Data can also get misplaced, systems can crash and everyone can get endangered.

Solution

There are solutions to bypass some of these restrictive laws, the most reliable being a VPN service. A VPN sends your data through a securely encrypted tunnel before accessing the Internet ­ this protects any sensitive information about your location by hiding your IP address.

Connecting through a VPN tunnel hides your online activity from your Internet service provider (ISP). The only information visible to the ISP is that you are connected to a VPN server, while all other information is encrypted by the VPN¹s protocol. This prevents ISPs from collecting potentially sensitive data and passing it onto any third parties.

It¹s also important to use a VPN service that does not store activity records to ensure your data is not logged and forwarded to any agencies. NordVPN has a strict no-log policy and could not supply any information on your online activities even if requested.

Besides a VPNs, it’s also crucial to use anti-spyware software, to make sure to use a Firewall, not to install unapproved programs on the computer that might contain bugs, and to be generally vigilant about the kind of information one shares and opens online.

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3D printed room-service? Visit the hotel of tomorrow

To mark its 100th birthday, Hilton predicts the trends that will change travel and hospitality in the next 100 years.

Intergalactic getaways, fast-food nutrient pills, 2-3 hour working days and adaptable, personalised rooms that can transport guests everywhere from jungles to mountain ranges. These are some of the predictions for the next 100 years that the Hilton hotel group has put together in celebration of its 100th anniversary.

In a report supported by expert insight from the fields of sustainability, innovation, design, human relations and nutrition, findings reveal the impact of the growing sophistication of technology and climate change on the hotel industry in the future.

Key predictions for the hotel of the future include:

Personalisation is King

  • Technology will allow every space, fitting and furnishing to continuously update to respond to an individual’s real-time needs – the Lobby will conjure up anything from a tranquil spa to a buzzy bar, giving every guest the perfect, personal welcome
  • From temperature and lighting, to entertainment and beyond, microchips under the skin will enable us to wirelessly control the setting around us based on what we need, whenever we need it

The Human Touch

  • In a world filled with Artificial Intelligence, human contact and the personal touch will be more critical and sought after than ever
  • Technology will free up time for hotel staff to focus on what matters most: helping guests to connect with one another and building memorable moments

‘Sustainable Everything’ – The Role of Responsibility

  • Only businesses that are inherently responsible will survive the next century
  • Sustainability will be baked into everything about a hotel’s design – from weather-proofed domes, to buildings made from ocean-dredged plastic
  • Hotels will act as the Town Hall of any community, managing local resources and contributing to the areas they serve with community-tended insect farms and vertical hydroponic crop gardens

Menu Surprises and Personalisation

  • Our diets will include more plant-based recipes and some surprising sources of protein – Beetle Bolognese, Plankton Pies and Seaweed Green Velvet Cake will be menu staples!
  • Decadent 3D-printed dinners and room service will provide unrivalled plate personalisation
  • Chefs will be provided with biometric data for each guest, automatically creating meals based on preferences and nutritional requirements

Futuristic Fitness and Digital Detoxes

  • Outswim a virtual sea turtle in the pool, or challenge yourself to climb the digital face of Mount Everest, your exercise routine will be as unique as you are. What’s more, exercise energy generated from workouts will be used to power the hotel, providing a zero-impact, circular system. Guests could even earn rewards based on reaching workout targets
  • Pick up where you left off with trackable workouts and holographic personal trainers
  • Offline will be the new luxury as we seek to find moments of tech-free time

“Since its inception in 1919, Hilton has pioneered the hospitality industry, introducing first-to-market concepts such as air-conditioning and in-room televisions. Last year, Hilton also became the first hospitality company to set science-based targets to reduce its environmental impact,” said Simon Vincent, EVP & President, EMEA, Hilton. “We enter our second century with the same commitment to innovation, harnessing the power of our people and technology to respond to guest demands. Our research paints an exciting future for the hospitality industry, highlighting the growing importance of human interaction in an increasingly tech-centric world.”

Futurologist Gerd Leonhard said: “In 2119 we will still be searching for unique experiences, but they will be more personalised than ever. As technology shapes our lives we will seek out moments of offline connection with others, including hotel team members who will help us truly get what we need from our stays. 100 years from now hotels will have to create opportunities to converse, collaborate and connect, delivering moments that matter, individually, to each and every guest.”

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Gadget ed to chair Digital Council

Specialist financial services provider Sasfin Bank has established a Digital Advisory Council to provide the market with industry-leading expertise and insights on trends shaping the use of technology in financial services.

Digitalisation is one of the most powerful forces for change shaping Finance today. This has turned Fintech into one of the most vibrant sectors in both information technology and among start-ups, generating billions of dollars in investment and development globally. The South African fintech space is dynamic, and Sasfin is playing a leading role in the transformation of local financial services and the resulting enhancement of customer experiences.

“We have been investing in fintech development in-house and acquiring or integrating fintech start-ups,” says Sasfin CEO Michael Sassoon. “Over the last year we have built further digital offerings, integrated via APIs into leading businesses and invested in fintechs. We built and launched B\\YOND, an innovative digital business banking platform and SWIP, a digital wealth and investing platform. We have invested in Payabill, an online SME lender and DMA, a digital trading platform. We recently announced our alliance banking relationship, leveraging open banking, with Hello Paisa to offer seamless banking to the unbanked. We feel that there is a huge opportunity to improve the experience of South African businesses and savers through using technology. We have therefore created an independent forum to assess how to even better improve financial services for South Africans by leveraging the digital economy.”

Arthur Goldstuck, founder of high-tech research consultancy World Wide Worx, editor-in-chief of Gadget, and a globally respected technology analyst has accepted Sasfin’s invitation to head up the Sasfin Digital Advisory Council, an independent think tank that will help Sasfin and its clients decipher the fintech present and future.

“The Sasfin Digital Advisory Council is broader than providing only the bank with a source of insight on how digital services are evolving and lessons from across the world,” said CEO Michael Sassoon. “Sasfin has been involved in fintech investing for many years and we are leveraging this experience as well as the experience of independent experts such as Arthur to provide insights and guidance to interested stakeholders in this space.”

The team appointed to the Digital Advisory Council is being selected for the breadth and range of knowledge they would bring to the table, with further appointments to the Council being announced soon.  There will also be room for the Council to co-opt specialist expertise as it is required.

Goldstuck, who has been covering the fintech sector as an analyst, commentator and columnist for many years, says he sees the role as a welcome challenge.

“There has been a long-standing need for a clear understanding of the impact being made by fintech today, and the exponential change it will cause tomorrow,” said Goldstuck. “My role will be, partly, to curate the wide spectrum of fintech and digitalisation knowledge and insights that the members will bring to the Digital Advisory Council, and help create scenarios that businesses and policymakers may use to navigate the future – both inside and outside Sasfin.”

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