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Mauritius leads in SA bookings on high-tech system

The countries that have seen the greatest growth in flight bookings from travellers in South Africa in the last 12 months are Mauritius, Thailand and Zimbabwe, according to analysis conducted by Travelport. 

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Global distribution systems (GDS) are vast hi-tech reservation networks that allow travel agents, travel management companies and large corporations, among others, to search and book airline seats, hotel rooms, rental cars, and other travel related items. Globally in 2017, Travelport alone processed 1 trillion transactions through its platform.

Guido Verweij, Travelport’s Managing Director for Africa, said: “Mauritius holds great appeal for South African travelers. Just a four-hour flight away and with a multitude of beautiful beach resorts to choose from, the Indian Ocean island offers competitively priced package deals to suit all pockets. Mauritius also offers a number of incentives to offshore investors, which continue to help it attract large South African corporates to set up major offices. While Zimbabwe has long been a contentious destination for South Africans, following its economic and political stabilization we’ve seen a spike in bookings to the country, which boasts stunning destinations like Victoria Falls. Zimbabwe has also seen new carriers like Fastjet introduce direct flights from Johannesburg’s OR Tambo International Airport. Thailand remains a cost-effective getaway with exotic appeal. Straight forward visa laws and a huge variety of package deals available throughout the year for South African travelers makes this location a good value purchase.”

The United Arab Emirates (UAE) and Turkey completed the top five positions in the table compiled by Travelport. The UAE saw an increase of 9,474 (+17%) in bookings made in South Africa through all GDS. With an increase in bookings of 63% (+6,837), Turkey was the biggest mover in terms of percentage growth out of the ten countries with the largest volume growth. Indonesia was also a big riser, registering a 51% increase (+6,135) in booking from South Africa through all GDS over the last 12 months.

Verweij added: “Travelport has invested significantly in developing cutting-edge analytics products for travel agents and airlines because we recognize the impact they can have on their revenue. Even relatively straight forward booking analysis, like we have done here, can help travel agents evolve the packages they offer in line with traveler demand and support airlines in identifying needs to increase or decrease flight capacity on certain routes. We are already seeing business won and lost through the effective analysis of industry, business and competitive data, and this will only happen more in the years to come as companies become more sophisticated in how they use it.”

Later this week, Travelport will hold its exclusive bi-annual Travelport LIVE Africa event in Cape Town. The event will bring together over 200 business leaders from across the globe to discuss the challenges and opportunities disruptive technologies, like big data, pose to the travel industry in Africa. It will include presentations and panel discussions featuring global, regional and local leaders from Travelport, as well as noteworthy third-party speakers such as Ulrich Homann, Distinguished Architect in the Cloud and Enterprise business at Microsoft.

Fastest-growing destinations for travelers in      South Africa booked through global distribution systems
Rank Destination Vol. Increase % Change
1 Mauritius 17,764 17%
2 Thailand 12,602 27%
3 Zimbabwe 9,506 20%
4 United Arab Emirates 9,474 17%
5 Turkey 6,837 63%
6 Indonesia 6,135 51%
7 United Kingdom 5,154 5%
8 Namibia 4,663 9%
9 China 4,291 10%
10 Netherlands 3,627 20%
This data is derived from Travelport’s interpretation of relevant MIDT data. It reflects bookings made in South Africa through GDS only. Additional booking will have been made directly with airlines, which may or may not also have a GDS presence.

From 1 September 2017 to 31 August 2018, bookings made2 in South Africa through all global distribution systems (GDS) to Mauritius increased by 17,764, up 17% on the previous 12 months. Bookings to Thailand from South Africa over the last          12 months rose by 12,602, up 27%, and to Zimbabwe by 9,506, up 20%.

 

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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