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The year of digital transformation is upon us

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With 2016 in full swing, its now more important than ever for the IT industry to evolve, but says SEBASTIAN ISAAC, Business Development Manager at Rectron, we still need to address the skills and awareness needed for us to excel.

With 2016 in full swing, it’s never been more important for the IT industry to evolve in order to remain relevant. From an increasing shift to the cloud and third platform technologies, to the development of the Internet of Things (IoT), the International Data Corporation’s (IDC) Worldwide IT Industry 2016 Predictions centre on digital transformation. In South Africa, while we are certainly seeing similar trends, we still need to address the skills and awareness necessary for us to excel.

Digital transformation at the heart of corporate strategy 

According to the IDC, by the end of 2017, the majority of CEOs will have digital transformation at the centre of their corporate strategy, as they apply digital technology to all aspects of business. Linked to this an increased spend on third platform technologies and cloud-based infrastructure. Locally, digital transformation is becoming increasingly important as businesses are considering social and mobile analytics and the cloud to a greater extent, and we are beginning to see a transition.

That said, it is still a work in progress in South Africa. This is especially so when it comes to working in the cloud. We’re still seeing a large number of businesses focused on internal solutions. It is often the smaller businesses that have the capacity to move to the cloud more easily, with the larger enterprises having to follow a process when it comes to transitioning. However, the businesses that can make the shift or partner with industry cloud platforms are in prime position to offer their customers a more complete, packaged solution to meet their needs.

Changing the way we think about software, data and customers

As we continue down the digital transformation road, it stands to reason that businesses will ramp up their software development capabilities as they shift their focus to the creation of digital apps and services. A lot of software development is starting to focus more on extracting specific information and understanding who the customer is to have a more targeted approach. In addition, the embedding of cognitive services into apps is also beginning to gain ground, although there is still a lot of room to fine tune these according to the information that is actually needed.

In the spirit of extracting information, the IDC also predicts that businesses will expand their external data sources significantly. Businesses certainly need to be drawing from multiple data sources to consolidate and verify their information. We’ve seen this trend growing as several of our customers that work with multiple service providers are making use of the information from each of those sources to better analyse what is going on in their industries.

Of course, as we better understand our customers through these various means, it also stands to reason that businesses need to overhaul their digital front door to support the volume of customers coming from a variety of touch points. There is a growing trend for businesses to find inventive ways of getting in touch with their customers by making use of the data they extract to understand how to be relevant in their communications.

The Internet of Things continues to grow

When thinking about how to connect with customers to gain real-time insights into their behaviours and needs, IoT provides the answer. It has the potential to cut out the middle man and allows businesses to connect directly with their customers. In the IT space, it’s possible to embed IoT technology into a printer, for example, so that the manufacturer has control over the sales of consumables and repairs, as well as the opportunity to improve the product based on direct customer feedback. This changes the role of IT vendors as we know them.

However, there are still challenges in the IoT space, especially when it comes to the infrastructure being put in place. IoT is not entirely open platform yet, and for proper drive into this space we need more collaboration between different entities. As long as everyone continues to have their own protocols and standards, we are still a few years away from having a proper working solution to focus on IoT devices.

Innovation and relevance key in 2016

While we still have a way to go, South Africa is keeping up with global IT trends. As a country, we have a lot of innovation to offer and we have the potential to take giant leaps especially in the IoT space. Our challenge in the coming years is to ensure that we upskill and encourage people to be part of the IoT ecosystem and the IT sector in general. We also need to educate other sectors about the value that working in the cloud and using remote monitoring and management of data can add to business.

From Rectron’s perspective, we see the necessity of remaining relevant for our customers. We believe the way to achieve this is to look beyond products themselves and offer a total solution that adds real value to business and acts as a central point across warranty, servicing, and support. It’s an evolving model, but with digital transformation it is inevitable that those succeeding in the IT sector will make the shift.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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