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The hospital of tomorrow

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Cloud and mobile are just two technologies that the hospitals of the future need to embrace in order to meet performance goals and evolve into the 21st century , writes MATTHEW BARKER of Aruba Networks.

For many governments, how a country looks after its own health is often the cornerstone of any successful political campaign. Even if budgets rise for healthcare systems, ageing populations mean that health services are being stretched more than ever. So, where do healthcare organisations even begin to try and become more streamlined and deliver a service that’s equivalent to other industries?

To continue to meet performance goals, the global healthcare system has to evolve and mobile technology will be at the very heart of this change. Technology is key to any 21st century business and healthcare is no different. The hospital of tomorrow will be a shadow of what it is today and if the right decisions are made, technology innovation will start to deliver huge benefits; not just to hospitals, but also to the patients it supports. We believe the hospital of 2025 will;

Be 50% more efficient through the birth of the ‘mCloud’

The mCloud will be a centralised, secure hub used for storing patient information that is accessible anywhere and anytime across the globe. A centralised hub will mean tomorrow’s medical records will be stored entirely on a private and secure cloud service that can be accessed wherever and whenever required. This will drive efficiencies through the roof.

mCloud allows hospitals to be part of a global, safe and secure network that gives doctors a broader set of records and a much more robust and holistic view of a patient. The money saved on issues like incorrect diagnosis could be reinvested into R&D departments allowing healthcare organisations to expand at a much quicker rate than they are doing today.

This centralised system will be enabled by an advanced Wi-Fi network experience that allows for the real-time prioritisation of data, which will save valuable time on diagnosis. Location services enabled by mobile technology will result in pieces of medical equipment being located much faster; items such as heart monitoring and other large diagnostic equipment will be easily located inside hospitals, meaning patients will have access to the machines much quicker than they currently do. Beyond this, location-based mobile will give much more refined and detailed location services inside a building so doctors can track and trace things much quicker.

Reduce misdiagnosis by 75% through the partnership of real-time data and mobile technology

Healthcare has traditionally lagged behind other key industries in terms of innovation – perhaps due to issues surrounding patient confidentiality. However, the hospital of tomorrow will make use of real-time data through the use of mobile software and devices, giving consultants greater visibility into a patient’s ailments and reducing misdiagnosis by over 75%.

These rising levels of accuracy will also be driven by #GenMobile who will be sharing data on mobile devices such as smartphones, wearables and tablets. As more and more hospitals become reliant on networks, IT security will become paramount so departments will need to invest heavily in order to alleviate some of the concerns often associated with network security.

From a management point of view, staffing levels will be much easier to control through the predictive capabilities of big data. Using mobile technology will see the rise of ‘virtual assistants’ meaning that facilities are managed in a much more efficient way. The management of beds will also mean patients are less likely to be waiting around for an empty bed. If beds are full or are about to become free, ward managers can be alerted to this in real time via their mobile device and react more effectively.

Deliver a truly paperless and wireless world driving better confidentiality and collaboration

Whilst it’s not believed all working environments will be paperless, there is a big push for many industries to go that way and healthcare is no different. The money spent on purchasing paper and document storage will reduce by over 80% equating to millions, if not billions of Rands saved each year. Regional data centres vs one central hub have been suggested as a way of easing many people’s fears that their records could be compromised, but as long as assurances over security are met, a paperless environment would have huge benefits to confidentiality. Within radiology, RIS and PACS systems have already led to paperless departments, saving space, time and enabling remote diagnosis from experts around the globe.

The implementation of wireless communications systems and VoIP goes hand in hand with this decline of the paper world. Doctors will be able to communicate and collaborate with individuals or groups with the touch of a button. The response time will be instantaneous and, by having all the right people are involved in the decision making process throughout, this will reduce errors and misdiagnosis. Poor communication will be a thing of the past.

Be a customised and smart patient experience

The hospital of tomorrow will be fully mobile, personalised and will resemble a modern day hotel.

With the traditional hospital consulting room showing minimal improvement since World War 2, many healthcare organisations have started to focus on ‘smart rooms’, which will completely revolutionise the patient experience. The rooms of tomorrow will be entirely connected and have the ability to communicate not just with consultants but also with the hospital as a whole. The hospital’s own personalised app will be at the very centre of this. Computers and networks will connect both inside and outside the room. Remote consulting, which is already being trialled across various European, countries will become the norm.

We’ll also start to see hospitals use their own apps to enable patients to make appointments through their mobile devices. Patients and visitors will be able to locate amenities once in the hospital, send and receive personalised messages to nurses and physicians, and access diagnostic results electronically just a handful of benefits. The bedside care of patients will transform in a huge way with mobility at the very core. Results of tests such as x-rays can be shared in an instant, with decisions on next steps being made much quicker than they are today. Doctors will then be able to share information with each other digitally, which means patients will no longer be waiting hours for guidance on next steps.

The road to the future

While the hospital of tomorrow is undoubtedly some years from becoming a reality, the technology is in place to begin the transformation now.

It begins with a review of hospital networks and an understanding of who needs to use them. Medical staff, patients and visitors need to use the facilities in very different ways and with different devices, but we now have the capabilities to cater to each of these preferences.

In order for healthcare organisations to take this towards becoming smarter, more efficient and more comfortable for their patients, leaders need to start considering, and building around, the digital age.

* Matthew Barker, regional manager for Sub-Saharan Africa at Aruba Networks

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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Five key biometric facts

Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.

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How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.

Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…

  • The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
  • The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person.  A copy or a fake cannot be used to access a cutting-edge biometric solution.
  • Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
  • Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers.  An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past.  Nobody needs to remember their password with biometrics, they only need to show up.
  • Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.

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