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The end of the password is nigh

Despite the many tech advances, the old fashioned ‘password’ is still being used for most online services. But, LEE NAIK, CEO of TransUnion Africa, believes this will soon come to an end with the likes of biometric and HMI authentication.

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We’ve come a long way in the last century. We’ve put a man on the moon and shot a car into space. We’ve gone from drive-ins to drones, and from telegrams to Twitter. But we still haven’t quite managed to shake one relic from the past: the password.

You’d think that a method of authentication that was rubbish when Ali Baba used it wouldn’t still be torturing us today, but the password has somehow survived well into the digital age. It was responsible for the first ever computer data breach, back in the 1960s, and even those involved in its creation and advancement don’t think too highly of it. 

People have been predicting the death of password protection as we know it for years – Bill Gates said it was heading for extinction back in 2014 – but the time might have finally come to bury it in the backyard. The World Wide Web Consortium has come up with a new browser authentication standard that replaces traditional logins with more intuitive and user-friendly authentication measures such as biometrics, security keys and fingerprint scanners. 

It’s not laziness, it’s energy conservation

Why does Bill’s prediction look like it’s finally about to come true? It’s not like there haven’t been advances in password technology before, from hash encryption to two-factor authentication and cryptography. But there’s a reason that most people default to terrible, easy-to-remember passwords like “qwerty” or “123456” – because experience matters more than anything else in shaping behaviour. 

Few people care what’s going on behind the scenes of the authentication process. What they recall is the pain of remembering multiple different logins across websites and devices, the friction of having to type in a random string of characters to access their favourite services, and the frustration of dealing with lost passwords. Talk about a Rube Goldberg machine!

You can ease the pain somewhat through password managers and UX workarounds, but the alphanumeric password is one of the most poorly designed digital experiences we encounter daily. Compare that to using the fingerprint scanner on your phone – a much more natural and intuitive form of authentication. Why would you ever choose a regular password over that? 

History is littered with the corpses of innovations that didn’t quite catch on, not because they weren’t technically good but because they were just too awkward to use. It’s why VR goggles haven’t quite caught fire but smartwatches have – it’s not about the technology itself; it’s the platform you use to engage with it. Despite this simple truth, organisations all too often get caught up in a tech or spec war, ignoring the way consumers access their products. 

The way you make me feel

What’s the most beloved brand in the world? Some of the usual suspects that top these lists include Google, Amazon, Netflix and Apple. Unsurprisingly, they also offer simple, yet masterful, interfaces for interacting with their service. Type what you want to know in a simple white box. Search for anything you want and buy it with one click. Choose an interesting-looking movie or TV show and click play. Yes, they offer rich product and service ecosystems, but that came later. First, they needed to make it as natural and pleasurable as possible for people to use them. 

Anyone who reads my columns regularly will know that I am a big Apple devotee, so it should come as no surprise that I’m the owner of an iPhone X. Being completely honest, I think the model is kind of gimmicky. But it also works. Having removed the bezel, the way you access the home screen is by swiping up. It’s a small change, but it just feels right.

Now the techies and iPhone sceptics among you might argue that there are better phones out there when it comes to features or technical quality. One of the major reasons for Apple’s love by consumers, though, is that it’s the ultimate experiential brand. Subtle interactions, like that upward swipe, epitomise that commitment to perfecting every aspect of the user experience, from purchase to use to support.

That’s why I have so much faith that Face ID will be a gamechanger. Sure, the implementation might not be perfect yet, but Apple will keep at it until it feels as natural for us as using a mouse or opening an email.  

Learn from the best

Most organisations can’t begin to compete with the level of experience design that brands like Apple and Google excel at, but they can adopt a more experiential approach to product and service design. Biometric and HMI technologies are racing forward, yet many businesses are failing to keep up with how their customers engage with their platforms and technologies. 

Banks have made it easy for us to send money online and via mobile apps, but what if they made it as seamless as sending a WhatsApp message? What if you could have a conversation with your doctor as easily as you have one with your friends? And what if taking out an insurance policy was as fast as signing up for a streaming music platform?

What experiential brands get right is not just an understanding of the technologies available, but how it changes human behaviour. Just because you’re not in entertainment doesn’t mean you can’t learn from the way games onboard users or Disney uses wearables to remove friction from their theme park experiences. 

Forcing people into clumsy, inorganic experiences when there are better options available is a sure way of driving them somewhere else. The cyborg age is here – it’s time to start designing experiences around it. 

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AppDate: DStv jumps on music bandwagon

In this week’s AppDate, SEAN BACHER highlights DStv’s JOOX, Cisco’s Security Connector, Diski Skills, Namola and Exhibid.

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DStv JOOX

DStv is now offering JOOX, a music streaming service owned by China’s Tencent, to DStv Premium, Compact Plus and Compact customers.

In addition to streaming local and international artists, JOOX allows one to switch to karaoke mode and learn the lyrics as well as create and share playlists. Users can add up to four friends or family to the service free of charge.

DStv Family, Access and EasyView customers can also log in to the free JOOX service directly through JOOX App, but will be unable to add additional friends and won’t be able to listen to add-free music.

Platform: Access the JOOX service directly from the services menu on DStv or download the JOOX app for an iOS or Android phone.

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Cisco Security Connector

With all the malware, viruses and trojans doing the rounds, it is difficult for users and enterprises to ensure that they don’t become targets. Cisco, in collaboration with Apple, has brought out its Cisco Security Connector to protect users. The app is designed to give enterprises and users overall visibility and control over their network activity on iOS devices. It does this by ensuring compliance of mobile users and their enterprise-owned iOS devices during incident investigations, by identifying what happened, who it affected, and the risk of the exposure. It also protects iPhone and iPad users from accessing malicious sites on the Internet, whether on the corporate network, public Wi-Fi, or cellular networks. In turn, it prevents any viruses from entering a company’s network.

Platform: iPhones and iPads running iOS 11.3 or later

Expect to pay: A free download

Stockists: Visit the Apple App Store for downloading instructions.

 

Diski Skills

The Goethe-Institut, in co-operation with augmented reality specialists Something Else Design Agency, has created a new card game which celebrates South African freestyle football culture, and brings it alive through augmented reality. Diski Skills is quick card game, set in a South African street football scenario, showing popular tricks such as the Shibobo, Tsamaya or Scara Turn. Each trick is rated in categories of attack, defence and swag – one wins the game by challenging an opponent strategically with the trick at hand. Through augmented reality, the cards come alive. Move a smartphone over a card and watch as the trick appears on the screen in a slow motion video. An educational value is added as players can study the tricks and learn more about the idea behind it.

 

The game will be launched on 27 October 2018 at the Goethe-Institut.

For more information visit: www.goethe.de

 

Namola

With  recent news of kidnappings on the rise, a lot more thought is going into keeping children safe. Would your child know what to do in an emergency? Have you actually asked them?

Namola, supported by Dialdirect Insurance, is a free mobile safety app. Namola’s simple interface makes it an ideal way for children to learn how to get help in an emergency. All they need to do is activate the app and push a button to get help that they need, even when their parents are not around.

Parents need to install the app on their child’s phone, hold down the request assistance button, program emergency numbers that will automatically be dialled when the emergency button is pushed, and teach their children how and when to use the app.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Exhibid

Exhibid could be thought of as Tinder, but for for art lovers. The interface looks very similar to the popular mobile dating app, in that users swipe left for a painting that doesn’t appeal to them, or swipe right for something they like. Once an art piece is liked by swiping right, one can start bidding or make an offer on it. The bid is automatically sent to the artist. Should he or she accept the offer, the buyer makes a payment through the app’s secure payment gateway and the two are put in contact to make arrangements for delivery.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

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New kind of business school

At a recent meeting, ALLON RAIZ, founder and CEO of Raizcorp, realised that in order for today’s youth to become entrepreneurs, teachers, the curriculum and the parents need continually expose them to entrepreneurial thinking from a young age.

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Several years ago, I found myself in a meeting with my business partner and two of my staff members. In front of us was a client who was sharing some of the frustrations in his business. At the end of the meeting, my partner and I were extremely excited about the prospect of two massive opportunities we had both independently identified while listening to the client. My two staff members, on the other hand, completely missed them. This led me to wonder what it was in my own and my partner’s backgrounds that allowed us to so easily spot opportunities while my two staff members remained oblivious … I realised that the difference was that my partner and I both had an early exposure to entrepreneurship while they didn’t.

Not long afterwards, I was delivering a lecture about how Raizcorp grows and develops small businesses at Oxford University’s Said Business School in my role as their Entrepreneur-in-Residence. I mentioned the above incident and spoke about my intention of going into children’s education with a view to providing an entrepreneurial perspective.

One of the professors in attendance asked me if I’d ever heard of a piece of research by Henrich R Greve called Who wants to be an entrepreneur? The deviant roots of entrepreneurship. It’s a pretty unfortunate title but a fascinating piece of research nonetheless. It highlights how certain contexts in childhood result in a much a higher probability of becoming an entrepreneur. For example, kids who participate in solo sports such as tennis or athletics are more likely to become entrepreneurs than children who play team sports like soccer and cricket. Conversely, your mother’s participation in the parent-teacher association has a negative correlation to you becoming an entrepreneur. I spent the rest of the afternoon in the professor’s office discussing other research papers that unequivocally proved that context during your childhood has a massive influence on whether or not you will follow the entrepreneurial route.

Another member of the lecture audience was a double-PhD from the USA who was completing her MBA at Oxford. After the lecture, she approached me and volunteered to help build a framework to incorporate entrepreneurship in the school curriculum without interfering with the formal requirements of the CAPS curriculum.

She spent nine months in South Africa working with me to build out a practical framework. The next phase of the plan was to find the right school at which to embark upon this journey. In December 2015, Raizcorp purchased Radley Private School and we began our entrepreneurial education adventure in earnest in 2016.

At the centre of the Radley philosophy is that the school (the physical building), the teachers, the curriculum and the parents are the “marinade” in which the kids need to soak in order to be continuously exposed to entrepreneurial thinking from a young age. The aim was that if, in future, the kids found themselves sitting in a boardroom with me and my partner, they too would be able to identify the opportunities that we did.

A big shift this year has been the launch of our Entrepreneurial Educator Guide (EEG) programme where we have been training our Radley teachers (whom we call guides) to understand entrepreneurship, business language, business concepts, financial documents and the like. (The EEG training makes use of Raizcorp’s internationally accredited entrepreneurial learning and guiding methodologies.) We have also employed a full-time staff member to ensure that these concepts are imbedded into all lesson plans and classroom activities.

Through my network at Raizcorp, I have been pleasantly surprised by the massive support we’re receiving from prominent entrepreneurs and businesses who want to participate in our Radley Exposure programme, where we take our kids of all ages on visits to different types of businesses so they can understand the difference between retail, wholesale, manufacturing, logistics and so on. Prominent businesspeople have put up their hands to come to the school and tell their stories of hard work, resilience and perseverance. This ties in beautifully with the 17 entrepreneurial concepts that we are instilling into our Radley learners (such as opposite eyes, lateral thinking and opposable mind), while never compromising on our quality academic offering.

As parents, we’ve all heard the terrible statistics about the probability of our kids finding jobs in the future. At Radley, we’re working hard to ensure that our kids have a legitimate and lucrative alternative to finding traditional employment and that is to become an entrepreneur. Radley is all about producing job creators and not job seekers!

To enrol your child or find out more about the school, please visit www.radley.co.za.

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