The city is Orlando, Florida. The stage is brightly lit. The actress all but shimmers as she addresses the audience.
“This is the city where I shot Monster,” says Charlize Theron, whose role in that movie made her the first South African to win an Oscar.
But she’s not here to talk about movies. The event where she is talking has nothing to do with movies. Rather, it is one of the biggest business technology conferences of the year. More than 20 000 business and technology professionals have descended on Orlando for the annual Sapphire Now event, hosted by global enterprise resource planning (ERP) software leader SAP.
The prime focus of the event is the release of a new software suite called SAP C/4HANA, designed to usher in what SAP CEO Bill McDermott calls a new generation of customer relations management.
“At the centre is the person, not the transaction,” he declares. The key to this person-focused approach is “intelligent customer experience”, both a philosophy and a new name for the category of software that includes C/4HANA.
McDermott tells business leaders attending his opening keynote session: “Brands are not defined by you, they are defined by your customers. Customers are rebelling against being treated as sales opportunities. Customers are not records in a system; customers are people. Customers have needs and desires, and those have to be at the centre of your design.”
It is this people-focused theme that sets the stage for Charlize Theron, along with stars like Jon Bon Jovi and several Olympic medalists, to share their ideals and motivations.
During an on-stage interview with one of SAP’s most senior female leaders, executive board member Adaire Fox-Martin, Theron shares her views on leadership and purpose. Mostly, however, she speaks of her dedication to a cause close to her heart: the Charlize Therson Aids Outreach Project.
Asked by Fox-Martin why she chose that direction, she speaks passionately about her feelings for South Africa.
“I was born and raised in South Africa and South Africa is the hardest hit country in the world when it comes to HIV and Aids,” she says. “We represent 1% of the world’s population but 19% of the world’s HIV-positive population. More people are living with HIV – 7-million – than anywhere else in the world.
“It’s a very modern country, there’s a real modern face to SA, it’s a very rich country, although still grappling with its democracy. It’s a young democracy. We have things that make our country more complicated than anywhere in the world.
“More cultures are living together than anywhere else, which makes for an incredible country. A country like South Africa should not be dealing with HIV Aids in the way that it does.”
In case the audience doesn’t get the message, she emphasises one of the overriding themes of the conference: “For me, it is very personal.”
Her many return visits to South Africa, she says, made her realise she could do something.
“Every time I went back, I saw the devastation this virus had on my country on every level. Emotionally, it stayed with me, and I realised I was living in these two worlds: one in America where I had been given these opportunities, then going back and seeing young girls like myself not living with opportunities, not having knowledge or education.
“This gave me the drive to take what I had in my life in America and help children who don’t have the tools or resources we have in other countries. We should care about that because it will come round and affect us no matter where we are in the world.”
She leaves the audience with a powerful message: “I’m proud to say South Africa has the biggest HIV treating programme in the world, but we can’t treat ourselves out of HIV and AIDS. We can’t treat it; we have to stop it.”
In contrast, rock star Jon Bon Jovi’s message is almost tame. In conversation with Bill McDermott, he speaks of being moved by the sight, from the window of his luxury hotel room more than a decade ago, of a homeless man sleeping on the streets of Philadelphia. It inspired him to start the Jon Bon Jovi Soul Foundation, a non-profit organisation focused on hunger and homelessness in the United States.
Coincidentally, it is another South Africa, little known outside the software world, who shows how technology and compassion truly come together.
Robert Enslin, who built up the SAP business in South Africa in the 1990s, worked his way up the ranks to become president of the SAP Cloud Business Group and a member of the SAP executive board.
He also serves as the executive sponsor for SAP’s Autism at Work program, which integrates people with autism into the workforce. It had become clear to SAP that, while people on the autism spectrum did not often interview well, they excelled at programming once they were hired as software developers. As a result, it launched the Autism at Work programme in 2013.
At Sapphire Now, Enslin discusses SAP’s commitment to the project in a session titled “Inclusion Drives Innovation”.
“In order to compete in the innovation economy, companies need employees who think differently,” he says. “We have a corporate goal to employ 650 colleagues on the autism spectrum by 2020. The initiative currently includes nearly 120 colleagues filling over 20 different positions, and is active in nine countries.”
Enslin is also honorary global Chairman of the Els for Autism Golf Challenge, initiated by South Africa’s golfing legend Ernie Els. While this takes the cause into the world of sports, Enslin is well-known for his views on workplace inclusion.
“Having a diverse workforce no longer means just gender parity,” he says. “Diversity means employing people across generations and cultures, employing differently-abled people, and making sure you have equality across all dimensions of diversity.”
Ultimately, and surprisingly, it is Jon Bon Jovi who sums up the key message coming out of the conference as he sums up his advice to the youth:
“Remain true to who you are, don’t follow fads and fashions because, by the time you get to it, it will already be past. The greatest gift the next generation can give is to aspire to inspire. Don’t sing The Macerena because it is a worldwide number one, but try to write Blowing in the Wind because that song will change people’s lives.”
- Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.