How does one a great customer experiences? How will a multi-cloud strategy support this? How can a business empower employees? And how does mobile tech create productive experiences. These are a few questions KIRSTEN COX of VMware addresses.
Creating outstanding experiences for customers and employees, whose expectations have changed, is the new transformation battleground. This was a prominent theme emerging from VMworld, as was the news that industry re-shaping technologies – like cloud, mobile and security – are very much making this a reality rather than a distant vision. Yet while it may be the case that most organisations now recognise the why? why change? It is the how? How do I do this? has taken centre stage.
How do I create those outstanding customer experiences? How will a multi-cloud strategy support this? How can I really empower my employees? And how do mobile technologies create exciting and productive experience for them? Each are questions that the business and IT teams are asking themselves as they prepare for this profound era of transformation – across all market segments – and thankfully, each can be answered by VMware and its extensive base of 33,000 partners across EMEA.
Our industry-envied ecosystem of partners is the essential ingredient in delivering these cutting edge technologies and techniques that offer real business value to organisations seeking how to change. The how is addressed through delivering against what we see as four strategic IT customer priorities in order to put IT on the front-foot of transformation: to stand out from their market competition by creating outstanding user experiences and engagement.
We see these priorities as modernising the data centre to support business innovation and growth; enabling businesses to integrate public clouds, providing cloud freedom and choice while ensuring the best possible cloud use . Empowering digital workspaces, to enable employees to be productive wherever they are and making sure the right individual has access to the right information; and critically, transforming security so that data, apps, devices, data centres and clouds are compliant and secure.
At the most recent VMworld Europe we provided even more fire-power to help businesses, government departments and service providers benefit from cloud, mobile, security and network function virtualisation (NFV) technologies, for example:
- Significant advancements to the VMware cloud management platform were made, to help customers deploy, operate and better manage their IT infrastructure across a multi-cloud landscape,
- The VMware Mobile Security Alliance was expanded to provide a more secure digital workspace than ever before
- An expanded set of cloud provider offerings were introduced in order to help partners build, manage and grow their business
- A new, integrated Dell EMC and VMware NFV solution was unveiled, helping service providers to become more nimble and accelerate production deployments.
It is validation for our partners and customers to know of the momentum these technologies are gathering in the market. VMware has 10,000 Virtual SAN customers, up from 8,000 last quarter, which is the fastest growth since ESX, and our Cloud Provider Programme has grown 30%. All of the advanced technologies including NSX and EUC are growing at double or triple digit rates, in many cases faster than the forecasted CAGR from the analysts.
IDC has forecast that 77% of businesses plan to leverage a multi-cloud strategy within the next two years. Gartner predict that the hyper-converged Infrastructure (HCI) market is expected to be $8.5B by 2020. This is just a snapshot at the huge market opportunity that customers and partners alike have today.
Partnering with Perfection
At VMware we recognise that it is our partners who play a central role in helping to make all of this a reality, by creating deeper partnerships with cloud providers, including our extensive Cloud Provider Program partners as well as partnerships with IBM and AWS. They are the ones building and maintaining relationships with end user organisations, speaking to them day in and day out on the challenges they’re having and providing an array of different solutions and capabilities to ensure they are able to meet their priorities and business outcomes.
Testament to this at the show this year, was the challenge that leading UK furniture retailer DFS encountered, as it needed to quickly handle an increase in customer mobile and online shopping habits. Working alongside our Cloud Provider Programme partner Rackspace, it opted for a cloud-first infrastructure, that helped to transform the company, providing it with an infrastructure that could scale on demand and keep one step ahead of the competition. This improved online and mobile customer experience has helped DFS achieve market leading status, reporting double digit increases in sales for the past three years.
We are also working with our partners to help organisations deliver real societal impact. Take cloud services provider Node Africa for example, which successfully helped InteliPro, a data science consultancy based in Kenya, build a bespoke solution for the East Africa Farmer’s Federation. With the help of Node Africa, InteliPro has been able to successfully build cloud-based analysis tools that grant farmers easy access to financial services and credit they would not normally qualify for.
As Pat Gelsinger stated in his keynote, technology is breaking out of the tech sector and completely transforming entire industries. Yet despite the advancements we have made, there is still a universe of possibilities ahead, for us, for our partners and industry and government. Industry-reshaping technologies are helping organisations to become extraordinary, redefining how they interact with users to compete, and connecting each of us with information in ways not previously possible. It is the collective might of us joining with our partners that will fuel their transformation: firstly by delivering the how and secondly by allowing them to then realize what is possible.
- Kirsten Cox, Vice President Marketing, EMEA, VMware.
Prepare your cam to capture the Blood Moon
On 27 July 2018, South Africans can witness a total lunar eclipse, as the earth’s shadow completely covers the moon.
Also known as a blood or red moon, a total lunar eclipse is the most dramatic of all lunar eclipses and presents an exciting photographic opportunity for any aspiring photographer or would-be astronomers.
“A lunar eclipse is a rare cosmic sight. For centuries these events have inspired wonder, interest and sometimes fear amongst observers. Of course, if you are lucky to be around when one occurs, you would want to capture it all on camera,” says Dana Eitzen, Corporate and Marketing Communications Executive at Canon South Africa.
Canon ambassador and acclaimed landscape photographer David Noton has provided his top tips to keep in mind when photographing this occasion. In South Africa, the eclipse will be visible from about 19h14 on Friday, 27 July until 01h28 on the Saturday morning. The lunar eclipse will see the light from the sun blocked by the earth as it passes in front of the moon. The moon will turn red because of an effect known as Rayleigh Scattering, where bands of green and violet light become filtered through the atmosphere.
A partial eclipse will begin at 20h24 when the moon will start to turn red. The total eclipse begins at about 21h30 when the moon is completely red. The eclipse reaches its maximum at 22h21 when the moon is closest to the centre of the shadow.
David Noton advises:
- Download the right apps to be in-the-know
The sun’s position in the sky at any given time of day varies massively with latitude and season. That is not the case with the moon as its passage through the heavens is governed by its complex elliptical orbit of the earth. That orbit results in monthly, rather than seasonal variations, as the moon moves through its lunar cycle. The result is big differences in the timing of its appearance and its trajectory through the sky. Luckily, we no longer need to rely on weight tables to consult the behaviour of the moon, we can simply download an app on to our phone. The Photographer’s Ephemeris is useful for giving moonrise and moonset times, bearings and phases; while the Photopills app gives comprehensive information on the position of the moon in our sky. Armed with these two apps, I’m planning to shoot the Blood Moon rising in Dorset, England. I’m aiming to capture the moon within the first fifteen minutes of moonrise so I can catch it low in the sky and juxtapose it against an object on the horizon line for scale – this could be as simple as a tree on a hill.
- Invest in a lens with optimal zoom
On the 27th July, one of the key challenges we’ll face is shooting the moon large in the frame so we can see every crater on the asteroid pockmarked surface. It’s a task normally reserved for astronomers with super powerful telescopes, but if you’ve got a long telephoto lens on a full frame DSLR with around 600 mm of focal length, it can be done, depending on the composition. I will be using the Canon EOS 5D Mark IV with an EF 200-400mm f/4L IS USM Ext. 1.4 x lens.
- Use a tripod to capture the intimate details
As you frame up your shot, one thing will become immediately apparent; lunar tracking is incredibly challenging as the moon moves through the sky surprisingly quickly. As you’ll be using a long lens for this shoot, it’s important to invest in a sturdy tripod to help capture the best possible image. Although it will be tempting to take the shot by hand, it’s important to remember that your subject is over 384,000km away from you and even with a high shutter speed, the slightest of movements will become exaggerated.
- Integrate the moon into your landscape
Whilst images of the moon large in the frame can be beautifully detailed, they are essentially astronomical in their appeal. Personally, I’m far more drawn to using the lunar allure as an element in my landscapes, or using the moonlight as a light source. The latter is difficult, as the amount of light the moon reflects is tiny, whilst the lunar surface is so bright by comparison. Up to now, night photography meant long, long exposures but with cameras such as the Canon EOS-1D X Mark II and the Canon EOS 5D Mark IV now capable of astonishing low light performance, a whole new nocturnal world of opportunities has been opened to photographers.
- Master the shutter speed for your subject
The most evocative and genuine use of the moon in landscape portraits results from situations when the light on the moon balances with the twilight in the surrounding sky. Such images have a subtle appeal, mood and believability. By definition, any scene incorporating a medium or wide-angle view is going to render the moon as a tiny pin prick of light, but its presence will still be felt. Our eyes naturally gravitate to it, however insignificant it may seem. Of course, the issue of shutter speed is always there; too slow an exposure and all we’ll see is an unsightly lunar streak, even with a wide-angle lens.
On a clear night, mastering the shutter speed of your camera is integral to capturing the moon – exposing at 1/250 sec @ f8 ISO 100 (depending on focal length) is what you’ll need to stop the motion from blurring and if you are to get the technique right, with the high quality of cameras such as the Canon EOS 5DS R, you might even be able to see the twelve cameras that were left up there by NASA in the 60’s!
How Africa can embrace AI
Currently, no African country is among the top 10 countries expected to benefit most from AI and automation. But, the continent has the potential to catch up with the rest of world if we act fast, says ZOAIB HOOSEN, Microsoft Managing Director.
To play catch up, we must take advantage of our best and most powerful resource – our human capital. According to a report by the World Economic Forum (WEF), more than 60 percent of the population in sub-Saharan Africa is under the age of 25.
These are the people who are poised to create a future where humans and AI can work together for the good of society. In fact, the most recent WEF Global Shapers survey found that almost 80 percent of youth believe technology like AI is creating jobs rather than destroying them.
Staying ahead of the trends to stay employed
AI developments are expected to impact existing jobs, as AI can replicate certain activities at greater speed and scale. In some areas, AI could learn faster than humans, if not yet as deeply.
According to Gartner, while AI will improve the productivity of many jobs and create millions more new positions, it could impact many others. The simpler and less creative the job, the earlier, a bot for example, could replace it.
It’s important to stay ahead of the trends and find opportunities to expand our knowledge and skills while learning how to work more closely and symbiotically with technology.
Another global study by Accenture, found that the adoption of AI will create several new job categories requiring important and yet surprising skills. These include trainers, who are tasked with teaching AI systems how to perform; explainers, who bridge the gap between technologist and business leader; and sustainers, who ensure that AI systems are operating as designed.
It’s clear that successfully integrating human intelligence with AI, so they co-exist in a two-way learning relationship, will become more critical than ever.
Combining STEM with the arts
Young people have a leg up on those already in the working world because they can easily develop the necessary skills for these new roles. It’s therefore essential that our education system constantly evolves to equip youth with the right skills and way of thinking to be successful in jobs that may not even exist yet.
As the division of tasks between man and machine changes, we must re-evaluate the type of knowledge and skills imparted to future generations.
For example, technical skills will be required to design and implement AI systems, but interpersonal skills, creativity and emotional intelligence will also become crucial in giving humans an advantage over machines.
“At one level, AI will require that even more people specialise in digital skills and data science. But skilling-up for an AI-powered world involves more than science, technology, engineering and math. As computers behave more like humans, the social sciences and humanities will become even more important. Languages, art, history, economics, ethics, philosophy, psychology and human development courses can teach critical, philosophical and ethics-based skills that will be instrumental in the development and management of AI solutions.” This is according to Microsoft president, Brad Smith, and EVP of AI and research, Harry Shum, who recently authored the book “The Future Computed”, which primarily deals with AI and its role in society.
Interestingly, institutions like Stanford University are already implementing this forward-thinking approach. The university offers a programme called CS+X, which integrates its computer science degree with humanities degrees, resulting in a Bachelor of Arts and Science qualification.
Revisiting laws and regulation
For this type of evolution to happen, the onus is on policy makers to revisit current laws and even bring in new regulations. Policy makers need to identify the groups most at risk of losing their jobs and create strategies to reintegrate them into the economy.
Simultaneously, though AI could be hugely beneficial in areas such as curbing poor access to healthcare and improving diagnoses for example, physicians may avoid using this technology for fear of malpractice. To avoid this, we need regulation that closes the gap between the pace of technological change and that of regulatory response. It will also become essential to develop a code of ethics for this new ecosystem.
Preparing for the future
With the recent convergence of a transformative set of technologies, economies are entering a period in which AI has the potential overcome physical limitations and open up new sources of value and growth.
To avoid missing out on this opportunity, policy makers and business leaders must prepare for, and work toward, a future with AI. We must do so not with the idea that AI is simply another productivity enhancer. Rather, we must see AI as the tool that can transform our thinking about how growth is created.
It comes down to a choice of our people and economies being part of the technological disruption, or being left behind.