Although voice-activated assistants like SIRI and Microsoft Cortana are making life easier for consumer use, they are still limited in their business use, in particular interacting with business systems. However, IFS has designed an app that lets users control its programs via voice.
Now IFS has designed a mobile app called the Intelligent Personal Assistant (IPA), which lets the user control IFS Applications by their voice, via a smartphone or tablet.
The app is a product of IFS Labs, IFS’s in-house think tank tasked with finding new ways companies can push the boundaries of what ERP systems can and should do—often leveraging the world of consumer technology as inspiration. Having looked closely at Apple’s Siri and Microsoft’s Cortana, IFS Labs director Martin Gunnarsson led the design of the IPA for people who want to search for data and update data in IFS Applications, only using their voice.
IFS Labs has built the solution on standard technologies for voice recognition available through web services provided by Google and Microsoft.
It uses a standard device SDK for Speech to Text (STT) and Text to Speech (TTS). The infrastructure for fetching data from IFS Applications is built on IFS cloud infrastructure.
Two major benefits of this technology are that the user doesn’t need the normal logon procedure to access the ERP system, and doesn’t need to know where to find the information – one simply asks for that information.
IFS sees a range of use cases, which include:
· Field technicians or engineers can update and report jobs on the go even while their hands are busy with the job or they are wearing protective gloves. IFS has some customers with over 2000 service technicians. If they can save 15 minutes per day per technician, they can enjoy significant cost reductions.
· People are sometimes unable to use their hands, for example when stuck in traffic. It is estimated that people spend the equivalent of several days per year in traffic jams. This is time that could be put to more productive use without compromising road safety.
· Some users are simply attracted to the quick and easy way that voice control offers to search information in an ERP system (think Google Search for ERP).
· A sales person who is on their way to a customer and wants to run a quick check for any business updates can do so quickly on the move.
According to IFS, the driver for uptake of this technology will not be typical ERP users, because they are used to working with a traditional screen and keyboard.
Demand will come from the next generation of users who habitually interact with social apps through smart devices, where voice is used for navigation. IFS expects this technology to become mainstream in a few years’ time. The barrier to adoption is user behaviour rather than technology, and this is changing steadily.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.