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Robots will force a rethink on jobs

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In PwC’s latest report on the impact of automation, up to 38% of jobs in the US are at risk, with Germany (35%) and the UK (30%) not far behind, forcing us to rethink how secure our jobs really are, writes DANIEL SCHWARTZKOPFF, Co-Founder: DataProphet.

The Fourth Industrial Revolution will dramatically reshape the world of work and force us to rethink our approach to our careers, our lives, and our aspirations. With a global market estimated to reach $70 billion by 2020, machine learning is driving fundamental change in the way every industry operates. Learning algorithms are already pioneering advances in customer service, manufacturing, healthcare, auditing, legal counsel, and insurance underwriting, with more industries to follow.

Old notions of job security have all but disappeared: the thought of working for the same company for 40 years until retirement is laughable. In 1965, corporations remained in the S&P 500 Index for an average of 33 years; by 2012 this had already shrunk to 18 years. With the rapid pace of development bankrupting and displacing large behemoths like Kodak and Blockbuster, no one should be under the illusion that a company is too big to fail.

Rise of the machines

In PwC’s latest report on the impact of automation, up to 38% of jobs in the US are at risk, with Germany (35%) and the UK (30%) not far behind. And it’s not manual labour that is most in peril: accountants, lawyers, call centre agents, machine operators, and insurance underwriters are at or near the top of lists of jobs most likely to become redundant thanks to machines.

In response, it is likely that the governments will start implementing policies to protect an already fragile job market. However, the commercial benefits of automation are vast and far-reaching. In an example recently cited by the World Economic Forum, a Chinese factory in Dongguan City replaced 90% of its workforce with machines, leading to an incredible 250% boost in productivity, with defects reduced by 80%.

Governments need to take a more forward-looking approach and find innovative ways of incentivising and equipping people to educate themselves. Learning the types of skills unlikely to be replaced by machines in the coming years is critical – especially here in Africa.

SA / Africa most vulnerable

South Africa’s latest unemployment figures paint a bleak picture: the official rate is 27.7%, or 6.2 million people who want to work but can’t find employment. A closer look, however, will reveal that the vast majority of the unemployed are without a tertiary education. Among graduates the unemployment rate is a mere 7.3%.

To help stimulate job creation, government and industry have worked hard at establishing a business process outsourcing (BPO) industry as a key job creator and economic driver. One industry body claims the sector already employs more than 30 000 people, and aims to grow this to 80 000 by 2021. Considering most of the outsourced jobs are in call centres and customer service, it is alarming that so much effort is being put into industries that are most at risk of automation.

Across the continent, explosive population growth is expected to bring a further 122 million people into the workforce by 2020. Due to shortcomings in the continent’s education sector, these workers are likely to be overwhelmingly unskilled or semi-skilled. Absorbing 122 million people into formal economic activity will be paramount to the continent’s on-going development and prosperity.

We need an urgent change in how we approach skills development and work.

Rethinking our approach to work

Those wishing to future-proof their careers should stop relying on traditional notions of work. Many of the skills required for the future – such as data science and machine learning – are not yet formally offered at university level, and even where they are the industry changes so quickly that by the time a student exits a four-year degree, much of their knowledge is already outdated. In response, we should all aspire to a lifelong approach to learning.

Developing skills in the STEM (Science, Technology, Engineering and Maths) fields, as well as arts and humanities – where machines will struggle with replicating design, creation, empathy, and problem-solving thought – represents workers’ best defence against automation. Taking up online courses in specific fields that teach you marketable skills, for example, is one cost-effective way of empowering this new wave of jobseekers.

Encouragingly, many modern tech companies no longer look solely at academic transcripts and qualifications as the main benchmark of your employability. Instead, practical tests are given that gauge a candidate’s actual ability to complete work-related tasks and think creatively and laterally.

New skills for new jobs

This shift in skills development and training may pose severe challenges to those job seekers who are unable to pursue self-learning opportunities. Government, schools, and universities should therefore modernise their approach to training and education to ensure our immense talent pool is not left under- or unutilised.

It is certain that some jobs will be disrupted – even eliminated – by automation. Workers will need to develop a new mix of skills to meet the demands of entirely new job functions created in the course of our technological progress. Opposing progress to preserve automatable jobs is futile – it would not be wise to be remembered as the Luddites of the 21st century.

In a positive sign, 94% of executives surveyed in a recent study agreed that when administrative tasks are automated, the demand for jobs that require soft skills – such as creative problem-solving, collaboration, and communication – will grow.

It’s high time we overhaul our education and skills development sector. The alternative – millions of unemployed and unemployable people – is too frightening to contemplate.

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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Five key biometric facts

Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.

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How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.

Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…

  • The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
  • The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person.  A copy or a fake cannot be used to access a cutting-edge biometric solution.
  • Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
  • Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers.  An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past.  Nobody needs to remember their password with biometrics, they only need to show up.
  • Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.

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