Even though some view the latest developments in AI a little daunting, ANTON VAN HEERDEN, Managing Director and Executive Vice-President, Africa & Middle East at Sage, believes we need to see bots and advanced AI as an opportunity to be more efficient.
South African developers and enterprises are showcasing some of the ways they’re putting the newest artificial intelligence (AI) technologies to work, this week at BotCon in Cape Town. Some of the latest developments are a little scary, especially for those who have grown up with rogue AIs and robots in science-fiction or have read the headlines about how we’ll lose millions of jobs worldwide to automation by 2020.
What does this mean for the average business builder or entrepreneur in South Africa? My view is that they should see bots and advanced AI as an opportunity to be more efficient, and make room for more meaningful work for their human employees. Of course, we’ll all need to upskill and reskill ourselves—as millions of people have needed to do in other technology revolutions throughout history— but the good thing is that AI and robotics can help us become more productive and do more ‘human’ work and less of the mundane stuff.
Humans + AI = a great team for small business
AI and bots could change the way small businesses work as much as mobile phones and the Internet have. But rather than replacing human employees, it will help people working for and managing Small & Medium Businesses to achieve more with their time. Used correctly, humans and AI can achieve more together than either can on its own.
Even though many bots today offer fairly basic functionality and features, the pace of innovation in AI and machine learning is accelerating. Advances in areas such as natural language processing (NLP) and speech recognition enable us to interact with machines in ways that feel more natural to us. Just think, for example, of asking Siri a question using your voice compared to fiddling with the onscreen keyboard of your iPhone.
More time to innovate and make happy customers
Letting a ‘bot’ file your expense claims, seek quotes for a caterer for your product launch or respond to basic online customer chat requests could save human capacity for innovation and customer service. Sage, for example recently announced that the first accounting chat bot Pegg now has over 20,000 users in 110 countries.
This is important for small businesses since our research consistently shows that finding time for innovation and creativity is a huge bugbear for time-strapped business builders around the world. It’s little wonder, then, that our recent research also illustrates that South African entrepreneurs are enthusiastic about AI rather than fearful (Forum for Business Builders – South Africa data).
South African entrepreneurs love technology and have traditionally been eager to embrace tools that help them get more things done every day. The research also shows that 43% of respondents are ready Hi Arthurfor AI and bots to help them organise their professional life for them. Nearly half (47%) agreed that they would feel comfortable with AI and Bots organising their personal life for them.
Around 61% of respondents chose AI as the most important technology trend for 2017, with only 18% choosing the blockchain. And some 71% said that they would welcome an admin-free world – the sort of world that AI, blockchain and the next wave of disruptive digital technologies will help us to create.
In the final analysis, technology is there to free us from drudge tasks, so that we can focus on the exciting, creative work that humans still do best.
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Happy Emoji Day! Here’s 10 reasons to be cheerful
First created by Shigetaka Kurita in 1999, the emoji has become a huge part of everyday communication. Whether you love them or hate them, flying dollar bills, applauding hands and rolling eyes are here to stay.
Scientist suggest that the use of emojis will help us gain the same satisfaction from digital interactions as we enjoy from personal contact.
Almost two decades later, and we have over 2600 unique emojis to perfectly express what we feel, thank you Mr Kurita! Join HMD, the home of Nokia phones as we celebrate World Emoji Day on the 17th of July with these interesting emoji facts:
The most popular emoji used is “Person Shrugging”
1. The Nokia 3310 was chosen as one of the first 3 “National” emojis for Finland… it represents unbreakable!
2. South Africa’s favourite emoji is the “Kiss and wink”… how sweet SA!
3. French is the only language where a ‘smiley’ does not top the list for its use
4. On average, over 60 billion emojis are sent on Facebook every day
5. For the first time ever, the Oxford Dictionaries Word of the Year was a pictograph! The “Face with Tears of Joy” was crowned word of the year in 2015
6. According to Emojipedia, some of the most requested emoji’s include afro, a bagel and hands making a heart
7. To include all races, a diversity pack was released in 2017
8. It has become so trendy that the Museum of Modern Art displays the original emoji collection on canvas
9. In 2009, Herman Melville’s classic Moby Dick was completely translated into emoji’s