Renewables, smart homes, AI and IoT will have a massive impact on how energy companies need to address the market in 2018, predicts COLIN BEANEY, IFS’s Global Industry Director for Energy & Utilities.
Every year we’re seeing a virtuous circle speeding up around renewables; 2018 will be no exception. The more renewables are taken up, the smarter and more scalable the technology becomes, with lower construction, operating and maintenance costs. Crucially, the cheaper the energy produced becomes too.
In 2009, it cost just under US$ 300 to generate 1 MW of electricity using solar photovoltaic panels. In 2016, the cost was down to US$ 100. All around the world, renewables companies are now able to offer cheaper energy alternatives. In September 2016 in Nevada, state energy provider NV Energy lost almost 6 percent of its customer base overnight as 15 of the top casinos and hotels in Las Vegas switched over to smaller renewable energy providers. Why? “The sharp decline in the cost of renewable energy” and “being able to control what your supply looks like”, said MGM Resorts, one of the main companies moving account.
BMI’s 2017 Global Renewables Outlook predicts ‘the capacity of renewables will double between 2016 and 2026’. A 2017 Financial Times report, The Big Green Bang, how renewable energy became unstoppable, shows that renewables capacity globally rose by 9 percent in 2016, a 400 percent increase from 2000. Solar power increased by 30 percent worldwide in 2016, and for the second year in a row renewable energy made up more than half the world’s new power generation capacity.
Asian countries are spearheading the development. China accounted for more than 40 percent of capacity growth in global renewable energy in 2016, but other high-power Asian markets, like India, Malaysia, and the Philippines are also expanding in renewables. This boom will in turn affect players in other geographies that will not want to fall behind.
How will this impact energy providers? Most important will be the new opportunities to adapt your business model, join new joint ventures or create new charging models—all these will be essential. Take energy provider Octopus, which delivers renewable pay-as-you-go energy through its easy-to-use online portal to customers in the UK and France. Octopus is now the UK’s largest investor in solar farms, but focuses heavily on customer service, flexible payment models and transparent billing as key customer benefits—as well as renewable energy.
With smart homes, consumers will call the shots
Amazon Alexa, Google Home, the Sony LF-S50G, the Harman Kardon Allure – what has this new generation of smart home assistants got to do with Energy & Utilities? Potentially, a lot. According to analysts like RBC’s Mark Mahaney, Alexa could earn US$10 billion for Amazon by 2020. In addition, MarketsandMarkets predicts that the smart home market will be worth US$ 138 billion by 2023.
Smart meters constitute a big part of this, enabling customers to check and calculate their real-time energy consumption levels in the home to take appropriate steps to cut down energy costs. Thus, smart meters are expected to hold a major share of the smart home market by 2023.
With one single solution for switching between devices in the home, consuming and storing energy and controlling its costs, consumers will have an increasingly powerful role. Following this, they will be in a position to drive even more flexible service and billing systems.
One example of companies leveraging this demand for increased flexibility is HomeServe, a one-stop digital service company providing emergency and energy services to the home. Through its monthly digital subscription model, it supplies services to over 7.8 million homes in the UK and over 3 million homes in the US—including energy services, boilers and meters through third-party suppliers. HomeServe itself owns no energy assets, but with its strong customer service and simple payment models generating powerful loyalty and revenue, service providers like HomeServe could become energy providers—soon, as customer-centric energy provision booms.
The success of agile, customer-centric firms like HomeServe and Octopus is a wake-up call for energy providers. Customers increasingly hold the balance of power in a digital market. For Energy & Utilities companies, it is a reminder of how new vital, flexible, and agile billing and service, as well as operations, can pose either a competitive advantage or a threat— depending on how you are addressing the market.
The industry gets smarter as AI and IoT move ahead
As consumer demand dictates energy supply and billing, IoT, machine learning and AI capabilities will add another dimension to this, not just in the field at the edge of operations, but at the heart of products and in homes, too.
Gartner predicts that “by 2022, more than 80 percent of enterprise IoT projects will have an AI component, up from less than 10 percent today.” But what would a machine-to-machine, cloud-based energy system, discretely sited in consumers’ homes, look like? In 2016 in Hawaii, Microsoft collaborated on a renewable energy initiative using 499 IoT-connected home water heaters, all IoT-enabled and connected to Microsoft Azure Cloud, to create an autonomous discrete energy grid that stores overspill energy for future use. The 499 water heaters are called Grid-Interactive Electric Thermal Storage (GETS) devices. The machines monitor energy consumption and performance, and store hot water when there is a surfeit of renewable solar and wind energy. Each heater is able to store 52 – 120 gallons of piping hot water. Combined, the water heaters can hold 15 to 25 kilowatt-hours energy. Hawaii spends about US$ 6 billion every year importing oil, so being able to store excess renewably generated energy could have a major impact, helping Hawaii reach its goal of its state utilities generating 100 percent of its electricity from renewable resources by 2045. One of the most impressive aspects of the Hawaii story is its precision business case. For an island with a lot of renewable wind and solar energy, storage was a key priority and would deliver obvious customer benefits.
For energy providers, 2018 will be about finding the sweet spot, connecting consumers’ demands for increased flexibility and cost control to new services and charging models based on renewable energy sources and emerging technologies—those who succeed with this will be the winners.
Tech promotes connections across groups in emerging markets
Digital technology users say they more regularly interact with people from diverse backgrounds
Smartphone users – especially those who use social media – say they are more regularly exposed to people who have different backgrounds. They are also more connected with friends they don’t see in person, a Pew Research Center survey of adults in 11 emerging economies finds.
South Africa, included in the study, has among the most consistent levels of connection across age groups and education levels and in terms of cross-cultural connections. This suggests both that smartphones have had a greater democratisation impact in South Africa, but also that the country is more geared to diversity than most others. Of 11 countries surveyed, it has the second-lowest spread between those using smartphones and those not using them in terms of exposure to other religious groups.
Across every country surveyed, those who use smartphones are more likely than those who use less sophisticated phones or no phones at all to regularly interact with people from different religious groups. In most countries, people with smartphones also tend to be more likely to interact regularly with people from different political parties, income levels and racial or ethnic backgrounds.
The Center’s new report is the third in a series exploring digital connectivity among populations in emerging economies based on nationally representative surveys of adults in Colombia, India, Jordan, Kenya, Lebanon, Mexico, the Philippines, Tunisia, South Africa, Venezuela and Vietnam. Earlier reports examined attitudes toward misinformation and mobile technology’s social impact.
The survey finds that smartphone and social media use are intertwined: A median of 91% of smartphone users in these countries also use social media or messaging apps, while a median of 81% of social media users say they own or share a smartphone. And, as with smartphone users, social media and messaging app users stand apart from non-users in how often they interact with people who are different from them. For example, 52% of Mexican social media users say they regularly interact with people of a different income level, compared with 28% of non-users.
These results do not show with certainty that smartphones or social media are the cause of people feeling like they have more diverse networks. For example, those who have resources to buy and maintain a smartphone are likely to differ in many key ways from those who don’t, and it could be that some combination of those differences drives this phenomenon. Still, statistical modelling indicates that smartphone and social media use are independent predictors of greater social network diversity when other factors such as age, education and sex are held constant.
Other key findings in the report include:
- Mobile phones and social media are broadening people’s social networks. More than half in most countries say they see in person only about half or fewer of the people they call or text. Mobile phones are also allowing many to stay in touch with people who live far away: A median of 93% of mobile phone users across the 11 countries surveyed say their phones have mostly helped them keep in touch with those who are far-flung. When it comes to social media, large shares report relationships with “friends” online who are distinct from those they see in person. A median of 46% of Facebook users across the 11 countries report seeing few or none of their Facebook friends in person regularly, compared with a median of 31% of Facebook users who often see most or all of their Facebook friends in person.
- Social activities and information seeking on subjects like health and education top the list of mobile activities. The survey asked mobile phone users about 10 different activities they might do on their mobile phones – activities that are social, information-seeking or commercial in nature. Among the most commonly reported activities are casual, social activities. For example, a median of 82% of mobile phone users in the 11 countries surveyed say they used their phone over the past year to send text messages and a median of 69% of users say they took pictures or videos. Many mobile phone users are also using their phones to find new information. For example, a median of 61% of mobile phone users say they used their phones over the past year to look up information about health and medicine for themselves or their families. This is more than the proportion that reports using their phones to get news and information about politics (median of 47%) or to look up information about government services (37%). Additionally, around half or more of mobile phone users in nearly all countries report having used their phones over the past 12 months to learn something important for work or school.
- Digital divides emerge in the new mobile-social environment. People with smartphones and social media – as well as younger people, those with higher levels of education, and men – are in some ways reaping more benefits than others, potentially contributing to digital divides.
- People with smartphones are much more likely to engage in activities on their phones than people with less sophisticated devices – even if the activity itself is quite simple. For example, people with smartphones are more likely than those with feature or basic phones to send text messages in each of the 11 countries surveyed, even though the activity is technically feasible from all mobile phones. Those who have smartphones are also much more likely to look up information for their households, including about health and government services.
- There are also major differences in mobile usage by age and education level in how their devices are – or are not – broadening their horizons. Younger people are more likely to use their phones for nearly all activities asked about, whether those activities are social, information-seeking or commercial. Phone users with higher levels of education are also more likely to do most activities on their phones and to interact with those who are different from them regularly than those with lower levels of education.
- Gender, too, plays a role in what people do with their devices and how they are exposed to different people and information. Men are more likely than women to say they encounter people who are different from them, whether in terms of race, politics, religion or income. And men tend to be more likely to look up information about government services and to obtain political news and information.
These findings are drawn from a Pew Research Center survey conducted among 28,122 adults in 11 countries from Sept. 7 to Dec. 7, 2018. In addition to the survey, the Center conducted focus groups with participants in Kenya, Mexico, the Philippines and Tunisia in March 2018, and their comments are included throughout the report.
Nokia to be first with Android 10
Nokia is likely to be the first smartphone brand to roll out Android 10, after its manufacturer, HMD Global, announced that the Android 10 software upgrade would start in the fourth quarter of 2019.
Previously named Android Q, it was given the number after Google announced it was ditching sweet and dessert names due to confusion in different languages. Android 10 is due for release at the end of the year.
Juho Sarvikas, chief product officer of HMD Global said: “With a proven track record in delivering software updates fast, Nokia smartphones were the first whole portfolio to benefit from a 2-letter upgrade from Android Nougat to Android Oreo and then Android Pie. We were the fastest manufacturer to upgrade from Android Oreo to Android Pie across the range.
“With today’s roll out plan we look set to do it even faster for Android Pie to Android 10 upgrades. We are the only manufacturer 100% committed to having the latest Android across the entire portfolio.”
HMD Global has given a guarantee that Nokia smartphone owners benefit from two years of OS upgrades and 3 years of security updates.