Social media insights gathered from Salesforce show that despite the growing smartphone penetration in South Africa, citizens still used computers to discuss issues like if President Jacob Zuma will #PayBackTheMoney.
Despite the growing penetration of smartphones in South Africa, the country’s social media users still seem to be using their office computers and connectivity to discuss burning issues such as whether President Jacob Zuma should and will #PayBackTheMoney. And the Economic Freedom Front’s (EFF’s) ability to mobilise supporters on the streets is helping it to dominate the social conversations about Nkandla.
Those are among the key insights from social media data gathered and analysed in the Salesforce Marketing Cloud Social Studio software by 25AM. The online media agency analysed social media conversation about the president’s home improvement woes between 1 December 2015 and 10 February 2016. The Presidency issued a statement at around 10:20pm on 2 February, in which President Zuma offered to pay back some of the money.
But conversation about the topic only started to surge when South Africans went to work on the morning of 3 February, peaking between lunchtime and 6pm. Twitter dominated the conversation around hashtags such as #PayBackTheMoney and #NkandlaPayback. From 1 December 2015 to 3 February 2016, there were 16 339 mentions of the #PayBackTheMoney hashtag, 99% of them on Twitter. Comments with a negative sentiment outweighed positive mentions by more than two to one.
By 10 February – when the Constitutional Court heard arguments from counsel representing the Democratic Alliance and the EFF about why the Public Protector’s findings should be binding – #PayBackTheMoney had 22 776 mentions on social media. #SONA – short for State of the Nation Address – had only 10 624 mentions during the same timeframe.
The conversation on Twitter was driven by news coverage of the topic, with discussion centred on keywords such as Malema, EFF, Guptas and Zuma. “What we take from this is that South Africans rely on the media for information, but take their discussions about the news to Twitter,” says 25AM CEO, Andre Steenekamp. “Perhaps with so many mainstream publications disabling user comments they have nowhere else to go.”
Steenekamp notes that most people are discussing topics such as Nklanda during the working day, indicating that they still prefer composing their commentary on an office computer’s keyboard. “For the two months leading up to the Presidency’s statement, discussion around #PayBackTheMoney was relatively muted,” he adds. “South African Twitter users like to weigh in when the topic is really hot.”
The DA and the EFF both worked hard to drive social media conversations on the topic as the Constitutional Court heard their legal representatives’ arguments. But the EFF dominated the conversation, largely because its supporters turned out in droves outside the court to protest against the President.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.