A recent audit has reveled that hotels are doubly vulnerable to ransomware attacks as they may not only impede their own systems but they also could seriously impact on their guests by preventing them from using the hotel’s facilities.
South African businesses are becoming increasingly vulnerable to the 400% growth in global ransomware extortion attacks.
According to audit, tax and business advisory firm Grant Thornton, businesses need to act now to ensure that their digital systems are protected and that critical systems are taken offline.
Simple ransomware attacks are relatively straight forward – victims receive an email with a link that contains software that encrypts files on their computer. These victims are then held to hostage until they pay a ransom.
Recently an upmarket hotel in Austria had its electronic key system compromised by hackers who locked management out of its own computer system. Guests were unable to access or leave their hotel rooms and this led to the hotel being forced to pay a ransom of two Bitcoins – an electronic currency that is difficult to trace – equivalent to about $1,800 (R20, 000) to gain access to their system.
Martin Jansen van Vuuren, Director: Advisory Services at Grant Thornton says that the Austrian attack indicates just how easily hotels’ systems can be infiltrated from cyber space.
Jansen van Vuuren says: “Hotels are doubly vulnerable because ransomware attacks may not only impede their systems but they also could seriously impact on their guests by preventing them from using the hotel’s facilities. Part of Hotel management’s risk mitigation should be to work out exactly how these malicious cyber space attacks can affect their operations and even their customers.”
“The security of convenient computer-driven systems is vital because everything from air-conditioning and room management, to sprinkler systems suddenly become vulnerable to external attacks. There is a need to give particular consideration to these risks as we become more reliant on technology in the guest experience.”
Jansen van Vuuren says mobile phones, used as keys in many hotels these days, are also vulnerable as they often do not have the same level of security as a desktop system. Hackers could steal “door keys” via cyber space or simply disable keys causing huge inconvenience. Open WiFi systems, that are by their nature made easy to access for hotel guests, are another potential source for hackers if they are linked to systems which can be used to gain entry to devices and then to lock out users or steal data.
“The biggest weakness for hotels is their public interfaces such as booking systems that need to connect the internal systems and users to third party applications and ultimately customers. The booking system is therefore particularly vulnerable to ransomware attacks and hackers,” said Jansen van Vuuren.
“Many hotels do not have on-site IT support and rely on the Hotel chain’s head office or an external service provider to attend to IT issues. This centralised approach places individual properties at additional risk of attack, as a cyber-attack may not be picked up quickly enough leading to a delay in combating the cyber-attack” he says.
Ransomware attacks quadrupled in 2016 to 4 000 a day
Grant Thornton’s Director of IT Advisory Services, Michiel Jonker, says that while the hotel industry is in the public eye, following the most recent high profile attack, it has to be borne in mind that every industry is at risk.
According to data from the United States Justice Department, ransomware attacks quadrupled in 2016 to an average of 4000 a day. The F.B.I. said the costs to victims of such attacks rose to $209-million (R2, 7bn) in the first three months of 2016, compared with $24-million (R312m) for the whole of 2015.
“Ransomware syndicates are extremely sophisticated, even hosting their own ‘call centres’ which assist you to access your decryption key and undertake not to attack you with the same ransom. They even use algorithms to determine your particular industry, and the ransom price is based on your industry’s perceived ‘wealth’,” says Jonker. “You can’t really prevent these attacks; you can only reduce your attack vulnerability to some extent. Preventive controls are not enough. Organisations will have to rely on corrective controls, most notably backups and disaster recovery plans.”
He says corporate executives have to start seriously considering how their companies will respond to malicious attacks and whether their systems – both critical and simple – are designed to minimise risk to the impact of hackers and ransomware.
He says that Grant Thornton’s IT Advisory team advises clients to take, among many other things, the following steps in order to minimise the risk to some extent:
· Remove admin rights for laptop users to prevent users from inadvertently downloading malicious software;
· Ensure that all systems undergo well-structured backup processes and that they are recoverable;
· Segregate networks so that different network segments are limited to different groups of authorised users;
· Provide database access only to those people who require access; and
· Install antivirus software on all devices including laptops; smart phones and other wearable technologies; and finally
· Use low-code programming platforms to develop apps, as we do, where security has already been incorporated into the platform.
Jonker says that while prevention is better than dealing with the effects of a cyber-attack, it is best practice to isolate certain high risk and critical (especially national) infrastructure networks and systems, so that they are off the grid and entirely inaccessible from cyber space. They only ever link intermittently via a small ‘sterile’ middle system, with neither linked system connected at the same time – a bit like an airlock in a submarine. So an hotel’s external public reservation system might interface hourly via such a sanitised link only.
“At the end of the day you balance security with the need for convenience, availability, functionality and innovation,” says Jonker. “To produce leapfrog new technology most developers are focused on building systems that work, not systems that are secure. We need to change mind sets so that we don’t focus exclusively on functionality but ensure that we build systems that enhance security and privacy in equal measure.
“We believe that technology advances can be hugely beneficial for hotels in creating great guest experiences, but the systems must always be developed with security considerations fully understood and mitigated,” Jonker says.
CES: So long, and thanks for all the beer!
Last week, the Las Vegas expo showed off its fun side with state-of-the-art technologies for enjoying beer, writes BRYAN TURNER
From craft beer-making machines to robots that pour beer, CES had more beer than usual in Las Vegas last week. And even free beer if you found the right stand. Stampede’s saloon-style booth offered beer to visitors who tried out its latest drones, virtual reality, and other gaming products. No beer tech, though.
Here are some of the beer technologies that stood out:
LG HomeBrew – Craft beer made at home
LG’s HomeBrew craft beer-making machine, debuted at CES 2019, brings the brewing process home thanks to single-use capsules, a self-cleaning feature, and an algorithm optimised for fermentation.
Like a Nespresso coffee machine, the beer maker uses capsules, which contain malt, yeast, hop oil and flavouring. At the press of a button, LG HomeBrew automates the whole procedure from fermentation and carbonation to ageing. A companion app lets users check HomeBrew’s status at any time during the process, from their handsets.
The beer machine not only offers a simple way to make craft
Designed with discerning beer lovers in mind, HomeBrew allows for in-home production of batches of more than 4 litres of beer in a variety of styles. The following five distinctive, flavoured beers are available now:
- Hoppy American IPA
- Golden American Pale Ale
- Full-bodied English Stout
- Zesty Belgian-style Witbier
- Dry Czech Pilsner
The only catch? It takes about two weeks to make, depending on the beer type.
“LG HomeBrew is the culmination of years of home appliance and water purification technologies that we’ve developed over the decades,” said Dan Song, president of LG Electronics Home Appliance & Air Solutions Company. “Homebrewing has grown at an explosive pace, but there are still many beer lovers who haven’t taken the jump because of the barriers to entry, like complexity, and these are the consumers we think will be attracted to LG HomeBrew.”
Click here to read about the party speaker that holds beer and robots that pour beer.
CES: Alienware gets Legend-ary
At CES in Las Vegas last week, Dell’s Alienware released a family of high-end, thin, light, and affordable machines for both amateur and professional gamers – and a new identity.
Alienware marked CES 2019 as a brand milestone with the debut of a new design identity, Alienware Legend. It aims to set a new bar of excellence for what gamers want most – performance and function. Alienware says it evaluated multiple concepts and chose one that was the biggest and boldest departure from its current look.
Alienware Legend, says the company, stays true to the brand’s core design tenets, taking cues from its deep roots in sci-fi culture and its early industrial designs, to distinguish the brand from the rest of the industry. The new Legend design is optimised with cutting-edge thermal cooling technology to achieve and sustain overclocking power, improved AlienFX lighting, and ultra-thin screen borders. It also unveiled a new “three-knuckle hinge” design that reduces the overall dimension while creating a stronger assembly, all combining to yield a better gaming experience.
“We’re excited to come to this year’s CES with some truly groundbreaking products, next-gen software and strategic partnerships that will bring more people to experience PC gaming and advance the industry,” said Frank Azor, vice president and general manager of Alienware. “The legend design answers the call for more and better from our gaming community, and the new G Series laptops will make PC gaming even more accessible to those looking for high-performance gaming at a cost they can appreciate.”
Click here to read about Alienware Legend in action with the Area-51m and m-series laptops