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Now hotels face ransomware attacks

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A recent audit has reveled that hotels are doubly vulnerable to ransomware attacks as they may not only impede their own systems but they also could seriously impact on their guests by preventing them from using the hotel’s facilities.

South African businesses are becoming increasingly vulnerable to the 400% growth in global ransomware extortion attacks.

According to audit, tax and business advisory firm Grant Thornton, businesses need to act now to ensure that their digital systems are protected and that critical systems are taken offline.

Simple ransomware attacks are relatively straight forward – victims receive an email with a link that contains software that encrypts files on their computer. These victims are then held to hostage until they pay a ransom.

Recently an upmarket hotel in Austria had its electronic key system compromised by hackers who locked management out of its own computer system. Guests were unable to access or leave their hotel rooms and this led to the hotel being forced to pay a ransom of two Bitcoins – an electronic currency that is difficult to trace – equivalent to about $1,800 (R20, 000) to gain access to their system.

Martin Jansen van Vuuren, Director: Advisory Services at Grant Thornton says that the Austrian attack indicates just how easily hotels’ systems can be infiltrated from cyber space.

Jansen van Vuuren says: “Hotels are doubly vulnerable because ransomware attacks may not only impede their systems but they also could seriously impact on their guests by preventing them from using the hotel’s facilities. Part of Hotel management’s risk mitigation should be to work out exactly how these malicious cyber space attacks can affect their operations and even their customers.”

“The security of convenient computer-driven systems is vital because everything from air-conditioning and room management, to sprinkler systems suddenly become vulnerable to external attacks. There is a need to give particular consideration to these risks as we become more reliant on technology in the guest experience.”

Jansen van Vuuren says mobile phones, used as keys in many hotels these days, are also vulnerable as they often do not have the same level of security as a desktop system.  Hackers could steal “door keys” via cyber space or simply disable keys causing huge inconvenience. Open WiFi systems, that are by their nature made easy to access for hotel guests, are another potential source for hackers if they are linked to systems which can be used to gain entry to devices and then to lock out users or steal data.

“The biggest weakness for hotels is their public interfaces such as booking systems that need to connect the internal systems and users to third party applications and ultimately customers. The booking system is therefore particularly vulnerable to ransomware attacks and hackers,” said Jansen van Vuuren.

“Many hotels do not have on-site IT support and rely on the Hotel chain’s head office or an external service provider to attend to IT issues. This centralised approach places individual properties at additional risk of attack, as a cyber-attack may not be picked up quickly enough leading to a delay in combating the cyber-attack” he says.

Ransomware attacks quadrupled in 2016 to 4 000 a day

Grant Thornton’s Director of IT Advisory Services, Michiel Jonker, says that while the hotel industry is in the public eye, following the most recent high profile attack, it has to be borne in mind that every industry is at risk.

According to data from the United States Justice Department, ransomware attacks quadrupled in 2016 to an average of 4000 a day. The F.B.I. said the costs to victims of such attacks rose to $209-million (R2, 7bn) in the first three months of 2016, compared with $24-million (R312m) for the whole of 2015.

“Ransomware syndicates are extremely sophisticated, even hosting their own ‘call centres’ which assist you to access your decryption key and undertake not to attack you with the same ransom. They even use algorithms to determine your particular industry, and the ransom price is based on your industry’s perceived ‘wealth’,” says Jonker. “You can’t really prevent these attacks; you can only reduce your attack vulnerability to some extent. Preventive controls are not enough. Organisations will have to rely on corrective controls, most notably backups and disaster recovery plans.”

He says corporate executives have to start seriously considering how their companies will respond to malicious attacks and whether their systems – both critical and simple – are designed to minimise risk to the impact of hackers and ransomware.

He says that Grant Thornton’s IT Advisory team advises clients to take, among many other things, the following steps in order to minimise the risk to some extent:

·         Remove admin rights for laptop users to prevent users from inadvertently downloading malicious software;

·         Ensure that all systems undergo well-structured  backup processes  and that they are recoverable;

·         Segregate networks so that different network segments are limited to different groups of authorised users;

·         Provide database access only to those people who require access; and

·         Install antivirus software on all devices including laptops; smart phones and other wearable technologies; and finally

·         Use low-code programming platforms to develop apps, as we do, where security has already been incorporated into the platform.

Jonker says that while prevention is better than dealing with the effects of a cyber-attack, it is best practice to isolate certain high risk and critical (especially national) infrastructure networks and systems, so that they are off the grid and entirely inaccessible from cyber space.  They only ever link intermittently via a small ‘sterile’ middle system, with neither linked system connected at the same time – a bit like an airlock in a submarine.  So an hotel’s external public reservation system might interface hourly via such a sanitised link only.

“At the end of the day you balance security with the need for convenience, availability, functionality and innovation,” says Jonker. “To produce leapfrog new technology most developers are focused on building systems that work, not systems that are secure. We need to change mind sets so that we don’t focus exclusively on functionality but ensure that we build systems that enhance security and privacy in equal measure.

“We believe that technology advances can be hugely beneficial for hotels in creating great guest experiences, but the systems must always be developed with security considerations fully understood and mitigated,” Jonker says.

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AppDate: DStv jumps on music bandwagon

In this week’s AppDate, SEAN BACHER highlights DStv’s JOOX, Cisco’s Security Connector, Diski Skills, Namola and Exhibid.

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DStv JOOX

DStv is now offering JOOX, a music streaming service owned by China’s Tencent, to DStv Premium, Compact Plus and Compact customers.

In addition to streaming local and international artists, JOOX allows one to switch to karaoke mode and learn the lyrics as well as create and share playlists. Users can add up to four friends or family to the service free of charge.

DStv Family, Access and EasyView customers can also log in to the free JOOX service directly through JOOX App, but will be unable to add additional friends and won’t be able to listen to add-free music.

Platform: Access the JOOX service directly from the services menu on DStv or download the JOOX app for an iOS or Android phone.

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Cisco Security Connector

With all the malware, viruses and trojans doing the rounds, it is difficult for users and enterprises to ensure that they don’t become targets. Cisco, in collaboration with Apple, has brought out its Cisco Security Connector to protect users. The app is designed to give enterprises and users overall visibility and control over their network activity on iOS devices. It does this by ensuring compliance of mobile users and their enterprise-owned iOS devices during incident investigations, by identifying what happened, who it affected, and the risk of the exposure. It also protects iPhone and iPad users from accessing malicious sites on the Internet, whether on the corporate network, public Wi-Fi, or cellular networks. In turn, it prevents any viruses from entering a company’s network.

Platform: iPhones and iPads running iOS 11.3 or later

Expect to pay: A free download

Stockists: Visit the Apple App Store for downloading instructions.

 

Diski Skills

The Goethe-Institut, in co-operation with augmented reality specialists Something Else Design Agency, has created a new card game which celebrates South African freestyle football culture, and brings it alive through augmented reality. Diski Skills is quick card game, set in a South African street football scenario, showing popular tricks such as the Shibobo, Tsamaya or Scara Turn. Each trick is rated in categories of attack, defence and swag – one wins the game by challenging an opponent strategically with the trick at hand. Through augmented reality, the cards come alive. Move a smartphone over a card and watch as the trick appears on the screen in a slow motion video. An educational value is added as players can study the tricks and learn more about the idea behind it.

 

The game will be launched on 27 October 2018 at the Goethe-Institut.

For more information visit: www.goethe.de

 

Namola

With  recent news of kidnappings on the rise, a lot more thought is going into keeping children safe. Would your child know what to do in an emergency? Have you actually asked them?

Namola, supported by Dialdirect Insurance, is a free mobile safety app. Namola’s simple interface makes it an ideal way for children to learn how to get help in an emergency. All they need to do is activate the app and push a button to get help that they need, even when their parents are not around.

Parents need to install the app on their child’s phone, hold down the request assistance button, program emergency numbers that will automatically be dialled when the emergency button is pushed, and teach their children how and when to use the app.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

 

Exhibid

Exhibid could be thought of as Tinder, but for for art lovers. The interface looks very similar to the popular mobile dating app, in that users swipe left for a painting that doesn’t appeal to them, or swipe right for something they like. Once an art piece is liked by swiping right, one can start bidding or make an offer on it. The bid is automatically sent to the artist. Should he or she accept the offer, the buyer makes a payment through the app’s secure payment gateway and the two are put in contact to make arrangements for delivery.

Platform: Android and iOS

Expect to pay: A free download.

Stockists: Visit the store linked to your device.

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New kind of business school

At a recent meeting, ALLON RAIZ, founder and CEO of Raizcorp, realised that in order for today’s youth to become entrepreneurs, teachers, the curriculum and the parents need continually expose them to entrepreneurial thinking from a young age.

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Several years ago, I found myself in a meeting with my business partner and two of my staff members. In front of us was a client who was sharing some of the frustrations in his business. At the end of the meeting, my partner and I were extremely excited about the prospect of two massive opportunities we had both independently identified while listening to the client. My two staff members, on the other hand, completely missed them. This led me to wonder what it was in my own and my partner’s backgrounds that allowed us to so easily spot opportunities while my two staff members remained oblivious … I realised that the difference was that my partner and I both had an early exposure to entrepreneurship while they didn’t.

Not long afterwards, I was delivering a lecture about how Raizcorp grows and develops small businesses at Oxford University’s Said Business School in my role as their Entrepreneur-in-Residence. I mentioned the above incident and spoke about my intention of going into children’s education with a view to providing an entrepreneurial perspective.

One of the professors in attendance asked me if I’d ever heard of a piece of research by Henrich R Greve called Who wants to be an entrepreneur? The deviant roots of entrepreneurship. It’s a pretty unfortunate title but a fascinating piece of research nonetheless. It highlights how certain contexts in childhood result in a much a higher probability of becoming an entrepreneur. For example, kids who participate in solo sports such as tennis or athletics are more likely to become entrepreneurs than children who play team sports like soccer and cricket. Conversely, your mother’s participation in the parent-teacher association has a negative correlation to you becoming an entrepreneur. I spent the rest of the afternoon in the professor’s office discussing other research papers that unequivocally proved that context during your childhood has a massive influence on whether or not you will follow the entrepreneurial route.

Another member of the lecture audience was a double-PhD from the USA who was completing her MBA at Oxford. After the lecture, she approached me and volunteered to help build a framework to incorporate entrepreneurship in the school curriculum without interfering with the formal requirements of the CAPS curriculum.

She spent nine months in South Africa working with me to build out a practical framework. The next phase of the plan was to find the right school at which to embark upon this journey. In December 2015, Raizcorp purchased Radley Private School and we began our entrepreneurial education adventure in earnest in 2016.

At the centre of the Radley philosophy is that the school (the physical building), the teachers, the curriculum and the parents are the “marinade” in which the kids need to soak in order to be continuously exposed to entrepreneurial thinking from a young age. The aim was that if, in future, the kids found themselves sitting in a boardroom with me and my partner, they too would be able to identify the opportunities that we did.

A big shift this year has been the launch of our Entrepreneurial Educator Guide (EEG) programme where we have been training our Radley teachers (whom we call guides) to understand entrepreneurship, business language, business concepts, financial documents and the like. (The EEG training makes use of Raizcorp’s internationally accredited entrepreneurial learning and guiding methodologies.) We have also employed a full-time staff member to ensure that these concepts are imbedded into all lesson plans and classroom activities.

Through my network at Raizcorp, I have been pleasantly surprised by the massive support we’re receiving from prominent entrepreneurs and businesses who want to participate in our Radley Exposure programme, where we take our kids of all ages on visits to different types of businesses so they can understand the difference between retail, wholesale, manufacturing, logistics and so on. Prominent businesspeople have put up their hands to come to the school and tell their stories of hard work, resilience and perseverance. This ties in beautifully with the 17 entrepreneurial concepts that we are instilling into our Radley learners (such as opposite eyes, lateral thinking and opposable mind), while never compromising on our quality academic offering.

As parents, we’ve all heard the terrible statistics about the probability of our kids finding jobs in the future. At Radley, we’re working hard to ensure that our kids have a legitimate and lucrative alternative to finding traditional employment and that is to become an entrepreneur. Radley is all about producing job creators and not job seekers!

To enrol your child or find out more about the school, please visit www.radley.co.za.

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