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MWC: Tech innovators prepare for next generation

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In the past, Mobile World Congress was associated with new smartphones and tablets. But this year, the dominant themes were technologies providing the basis for the next generation of mobile devices, writes NADIA GONZALEZ, Africa VP Mobile Solutions & IoT at Gemalto.

Barcelona was the scene of another festival of technology, as the world’s most influential companies, journalists and engineers travelled to Mobile World Congress (MWC). MWC tends to be associated with new handset launches, but this year’s show was about more than just devices. There were indeed notable mobile handset stories, with some iconic brands making stunning comebacks, defying beliefs they had been consigned to history. The dominant themes, however, were technologies providing the basis for the next generation of mobile devices, namely 5G and the Internet of Things (IoT).

The year of the comeback

If you’d told someone a year ago that Nokia and BlackBerry handsets would be making a comeback, they might not have believed you. The former, once the world’s largest phone manufacturer, gave up trying to compete with Apple, Google and Samsung in 2014 to focus on networking, while the latter has rebranded itself as a cybersecurity company. However, at MWC this year HMD Global, which now owns the rights to make Nokia branded phones, released an updated version of the legendary Nokia 3310. BlackBerry, meanwhile, displayed its new Android smartphone.

With Samsung choosing not to reveal a new phone handset, and Apple and Google not making big announcements, the comeback kids stole the headlines. The question is, will the handsets sell?

Connected cars to hit the mainstream

We’ve got bad news for budding Formula One drivers; MWC17 demonstrated how drivers are going to be far less important to the functioning of a car, as the IoT and Artificial Intelligence (AI) takes over. One of our favourite innovations was the world’s first driverless supercar, capable of reaching speeds of up to 200mph. Manufactured by Robocar, the vehicle works through a combination of sensors and powerful cameras. The car’s operation is guided by algorithms, which means computer experts may decide the races of the future rather than the likes of Lewis Hamilton.

As the technology and new business models behind connected cars evolve, the Automotive Industry is transforming into what is called New Mobility. One of the big themes here is linking connected cars with the digital life of the driver or passenger, making them fully personalized. One notable development is the Virtual Car Key (VCK), a first example where the key, as part of a digital Car ID, will need to be securely stored on the end user mobile device. Opening a car and starting the engine is a crucial element of any comprehensive mobility app, and we’re likely to see many more developments in this area over the year ahead.

Artificial Intelligence

AI at MWC wasn’t limited to cars, with the technology appearing in many other areas. Future handsets from many manufacturers promise more advanced versions of virtual assistants like Siri and Cortana, which will learn from their user’s habits. Elsewhere O2 announced it would be turning to AI to manage customer service, speeding up processes and cutting costs. Similarly, Samsung announced it would be using an AI bot to train retail staff in managing customer queries. Clearly, organisations are recognising AI’s ability to not only improve the user experience, but also streamline operations and enhance the customer journey.

The potential of 5G and smart cities

5G represents the next generation of telecoms standards, ushering in a new era of connectivity and smart infrastructures. While we’re still some way off the technology being widely available, at MWC we saw many announcements about IoT-optimized machine-type communication and LTE Cat NB-IoT networks, technologies which are paving the way to 5G.

One area in which 5G will play an ever-important role is Smart City technology, which can be used to improve efficiency and benefit the environment. With billions of embedded sensors, governments and companies will be able to better monitor carbon emissions and track pollution levels. At the show, AT&T and GE announced a partnership to deliver environmentally-friendly IoT technology to cities across North and Central America. Intelligent sensor nodes will power a new generation of street lighting which will be fully integrated within light poles, allowing city governments to use existing poles and equip them with energy-efficient LED lighting.

We took this a step further with a demonstration of a smart city lighting and Electric Vehicle charging solution which uses smart sensors to transform street lights into intelligent platforms. Lights can be dimmed on demand depending on need, saving 50-80% in energy consumption, but they can also be used to alert and direct drivers and pedestrians to free parking spaces or charging stations. 5G technology based on the same principles can be applied to traffic, parking, and waste, enhancing city governance, and making it more environmentally-friendly.

Of course, for the smart city to work, the underlying infrastructure needs to be intelligent and secure. To enable a functioning street lighting system, for instance, there needs to be a secure connection between the lamps and a central control system. It is a complex process, with the potential for an undetected weakness in one part potentially compromising security for the entire system. Those building critical infrastructure and solutions for smart cities need to think very carefully and holistically about the networks and systems they are connecting, whether it’s car park, traffic or waste management projects they’re looking after.

To conclude, it’s clear MWC17 wasn’t just about mobile handsets. While product announcements from Nokia and BlackBerry were the key focus for some, this year’s conference should be interpreted as one dominated by the IoT connectivity solutions of the future; 5G, smart cities and connected transport. With the show over for another year, governments and other key stakeholders will need to keep collaborating on the best ways to connect, secure and monetize their IoT strategies to find success in the years ahead.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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