Streaming music has been out of reach for many South Africans due to bandwidth limitations, but, says MATHEW THACKRAH, Head of Consumer Electronics at Samsung, the new undersea cables are making connectivity fees more affordable, offering an ideal platform to start benefiting from streaming music services.
Streaming music has been out of reach for many South Africans, but with the influx of undersea cables bringing a wealth of bandwidth and connectivity and fees becoming more affordable offering the ideal platform from which to start benefitting from music streaming. People can now use streaming services like Simfy, GrooveShark, Last.fm, and many online music channels to listen to their songs without having to purchase CDs or audio tracks.
The majority of local radio stations are also streaming their content online (aimed primarily at the expat market) so there is even less of a need to own a radio as you can now use your mobile phone or home computer to catch up with the latest news and talk shows.
The growth of audio streaming and its importance for the music industry have been significant in recent years. In fact, the respected US singles chart, the Billboard Hot 100, is for the first time including YouTube streaming data in the methodology used to make up the chart. Viral hits are featuring prominently with the recent flavour of the moment, the Harlem Shake, becoming only the 21st song since the chart’s launch in 1958 to go straight to the top spot.
Clearly the world is changing and our expectations of our music and how we access our favourite songs are different than a few years. Streaming music has become the fastest-growing sector in the music industry, with analysts saying that on-demand services generated more than ¬£650 million last year.
Mobile devices have become a key enabler of these services as the market starts using smartphones and tablets to access music online. However, cynics say that they much prefer to listen to their songs through a decent sound system than on the relatively small speakers of a mobile device. Yet, the integration of wireless technologies such as Bluetooth and Wi-Fi between a mobile device and a docking station or speaker system negates that criticism.
This has made it easy to link your mobile device to your wireless network at home, connect to a music streaming service, and blast out the party hits through your connected speaker system. Take for example Samsung’s DA-E670 which is not only the world’s first dual audio docking station supporting Apple and Android devices but so too does it boast a multitude of connectivity and excellent sound. Furthermore, the device offers the user AllShare Play and AirPlay capabilities ensuring the syncing and sharing of music with ease. So if you have not experienced this for yourself yet, do a search online, subscribe to any of the free services, and experience mobile music the way you want to. Oh, and don’t forget the audio dock!
Telcos want one face
The investments that telecommunications service providers are making in reshaping their online properties into customer-centric portals reflects the growing maturity of self-service and Internet uptake in the industry, says KEVIN MELTZER of Consology.
Many telcos around the world are overhauling their websites to offer customers more holistic portals that give them a single point of entry into the organisation.
They are doing so because they recognise that service will be a key point of differentiation for their businesses in a market that is becoming increasingly competitive. They have also realised that they have a major opportunity to shift customers away from expensive contact centres towards low-cost electronic channels.
In the past, most telecommunications operators ran multiple sites across multiple domains and subdomains. These web-based properties were built around the way that telcos structured their own businesses rather than around the needs of the customer. But we are now seeing the leading operators take a more user-centric approach to the way that they design their web and mobile sites.
This coincides with a change in the industry from slicing customers into numerous segments and then serving them across a range of functional and product areas. For example, many operators split customers into prepaid and postpaid segments or voice and data users, distinctions that are becoming less meaningful in a world of technology convergence. They now want to present a single face to the customer rather than servicing the subscriber through silos.
These changes are starting to percolate through to operators’ customer service and sales strategies. Telcos are starting to pull together disparate products and services that once resided across multiple sites into customer service portals.
These sites put a wide range of information at the subscriber’s fingertips, he adds. Increasingly, for example, subscribers can log directly into their accounts from the operator’s homepage and then access a wealth of services and information. This marks an evolution from the fractured and inconsistent customer experience of the past.
Leading operators are even thinking about how their Self-Service platforms should be integrated with social media strategies to allow customers to pay their electronic bills or top up airtime with a single click from within a social network.
Whereas Self-Service portals on telco sites were once purely about account management functions, they increasingly offer far richer functionality. In addition to allowing subscribers to pay their bills and check their account information, they are also increasingly becoming the first stop for service and commerce.
Operators have started to recognise that splintering their e-commerce, service and account management functions simply makes no sense. Customers want to be able to do everything through one interface rather than needing to visit two or three Web sites, or eventually possibly needing to phone a call centre or visit a store for certain transactions.
Integrated and easy to use online customer service channels will be central for telco operators who want to be competitive in the markets of tomorrow. They form an advantage in an industry where it will be customer relationships rather than cost or service that drive loyalty and purchasing decisions.
Talk for less with MWEB Talk
Today, MWEB announced its consumer VoIP package called MWEB Talk, which allows users to make free network calls and get discounted rates made to landlines and mobile phones.
MWEB, today launched its new Voice over IP (VoIP) offering to South African consumers. The service, MWEB Talk, will offer users’ free on network calls to fellow MWEB Talk users’ and cheap calls to landline and mobile phone numbers. This follows the success and demand of the ISP’s existing VoIP products in recent months.
‚”We have seen a noticeable transformation in users’ Internet behaviour with consumers wanting services that complement their ADSL connectivity solution. We have seen phenomenal growth and by the end of the year will deliver over 100 million minutes on our VoIP platform,‚” says Carolyn Holgate, General Manager of MWEB Connect, the ISP’s Consumer and Small Office/ Home Office Division.
MWEB has made significant investments in its infrastructure and VoIP has been prioritised on its network to ensure performance and stability of the MWEB Talk service for both businesses and consumers.
‚”In addition to the high quality of the service, MWEB Talk is also simple to set-up and users’ should experience a significant reduction in their telephone bills. By implementing a VoIP service consumers and small businesses can cut their monthly telecommunication bills by up to 55% to landline and mobile numbers,‚” says Holgate.
With no subscription fee, existing MWEB customers can log into their MWEB account, register for the service and download the application for PC and Mac as well as mobile applications that turn an iPhone, Android, and Nokia smartphone into a VoIP phone. Customers will also be able to purchase a Desktop VoIP Handset for R99 which will be HD voice ready and will support multi-extensions.
‚”We believe that VoIP is the future of telephony in South Africa and we are extremely excited to see the consumer market shift into the VoIP space,‚” concludes Holgate.