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Keep those SIMs safe

Many companies use SIMs for machine-to-machine communication, but these cards are often stolen, leaving the business with huge bills at the end of the month. HEIN KOEN provides some tips on how to keep them safe.

For companies who have come to rely on SIM cards for machine-to-machine communication and other enterprise-level solutions, fraud can be crippling. Fortunately, there are several preventative measures decision-makers can take to minimise the risk.

Any company with a sizeable SIM base has experienced fraud in some way – it is one of those things that often gets hidden in the plethora of bills a company receives. We have seen a few cases each totalling well over a R1-million. To say that SIM fraud can put a small company out of business is not an exaggeration.

Abuse categories

There are mainly two types of SIM abuse.

The first is spend abuse. As the name suggests, this is when too much money is spent on a SIM card. This can either happen as a result of a device becoming faulty or a person using too much data. Often, this is written off as legitimate spend incurred during the course of business.

The second, and more concerning one, is when SIMs are stolen or compromised. These SIMs, typically found in terminals or point-of-sale devices, are then used for WASP-type services like buying airtime and data using the corporate account. And with syndicates using sophisticated methods to do this, the financial implications on a business can quickly become serious.

So what are some of the steps one can take to help combat SIM card fraud in the organisation?

Check your SIM

As a first step, the business needs to ensure that the correct SIM is in a device.

In other words, the SIM has to be risk managed. Ideally, companies should not use open-ended post-paid SIMs but opt to go the prepaid route. This massively reduces the potential for bill shock.

With prepaid SIMs, companies can manage their costs in real-time. After all, a prepaid SIM can only use the amount of airtime or data loaded on to it. This provides decision-makers with a much more efficient way of managing the associated costs. There is also no way that out of bundle rates, especially when it comes to mobile data, escalate out of control.

Use management tools

Companies should also evaluate whether they have the tools in place to manage their SIM cards effectively. There are online tools available to take the hassle out of managing prepaid SIMs and devices in real time.

However, working with a trusted service provider who has the expertise and know-how to do it means an organisation can focus on meeting its core business deliverables.

Keep devices locked

Another very useful measure to take is for decision-makers to lock down their devices in the field. There is software that can do this, either on a firmware or device level.

With a mobile workforce using tablets and smartphones, such software can be used to minimise risk even further.

One of the best things about going the prepaid route is that businesses need not worry about performing SIM swaps when devices are lost. It is just a case of inserting a new prepaid SIM into the device as the SIM is not linked to a specific account.

At the end of the day, it can cost a lot of money when falling prey to SIM fraud and abuse. By implementing some of these proactive measures, companies can mitigate some risks and monthly bill shocks.

* Hein Koen, co-founder of Flickswitch

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3D printed room-service? Visit the hotel of tomorrow

To mark its 100th birthday, Hilton predicts the trends that will change travel and hospitality in the next 100 years.

Intergalactic getaways, fast-food nutrient pills, 2-3 hour working days and adaptable, personalised rooms that can transport guests everywhere from jungles to mountain ranges. These are some of the predictions for the next 100 years that the Hilton hotel group has put together in celebration of its 100th anniversary.

In a report supported by expert insight from the fields of sustainability, innovation, design, human relations and nutrition, findings reveal the impact of the growing sophistication of technology and climate change on the hotel industry in the future.

Key predictions for the hotel of the future include:

Personalisation is King

  • Technology will allow every space, fitting and furnishing to continuously update to respond to an individual’s real-time needs – the Lobby will conjure up anything from a tranquil spa to a buzzy bar, giving every guest the perfect, personal welcome
  • From temperature and lighting, to entertainment and beyond, microchips under the skin will enable us to wirelessly control the setting around us based on what we need, whenever we need it

The Human Touch

  • In a world filled with Artificial Intelligence, human contact and the personal touch will be more critical and sought after than ever
  • Technology will free up time for hotel staff to focus on what matters most: helping guests to connect with one another and building memorable moments

‘Sustainable Everything’ – The Role of Responsibility

  • Only businesses that are inherently responsible will survive the next century
  • Sustainability will be baked into everything about a hotel’s design – from weather-proofed domes, to buildings made from ocean-dredged plastic
  • Hotels will act as the Town Hall of any community, managing local resources and contributing to the areas they serve with community-tended insect farms and vertical hydroponic crop gardens

Menu Surprises and Personalisation

  • Our diets will include more plant-based recipes and some surprising sources of protein – Beetle Bolognese, Plankton Pies and Seaweed Green Velvet Cake will be menu staples!
  • Decadent 3D-printed dinners and room service will provide unrivalled plate personalisation
  • Chefs will be provided with biometric data for each guest, automatically creating meals based on preferences and nutritional requirements

Futuristic Fitness and Digital Detoxes

  • Outswim a virtual sea turtle in the pool, or challenge yourself to climb the digital face of Mount Everest, your exercise routine will be as unique as you are. What’s more, exercise energy generated from workouts will be used to power the hotel, providing a zero-impact, circular system. Guests could even earn rewards based on reaching workout targets
  • Pick up where you left off with trackable workouts and holographic personal trainers
  • Offline will be the new luxury as we seek to find moments of tech-free time

“Since its inception in 1919, Hilton has pioneered the hospitality industry, introducing first-to-market concepts such as air-conditioning and in-room televisions. Last year, Hilton also became the first hospitality company to set science-based targets to reduce its environmental impact,” said Simon Vincent, EVP & President, EMEA, Hilton. “We enter our second century with the same commitment to innovation, harnessing the power of our people and technology to respond to guest demands. Our research paints an exciting future for the hospitality industry, highlighting the growing importance of human interaction in an increasingly tech-centric world.”

Futurologist Gerd Leonhard said: “In 2119 we will still be searching for unique experiences, but they will be more personalised than ever. As technology shapes our lives we will seek out moments of offline connection with others, including hotel team members who will help us truly get what we need from our stays. 100 years from now hotels will have to create opportunities to converse, collaborate and connect, delivering moments that matter, individually, to each and every guest.”

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Gadget ed to chair Digital Council

Specialist financial services provider Sasfin Bank has established a Digital Advisory Council to provide the market with industry-leading expertise and insights on trends shaping the use of technology in financial services.

Digitalisation is one of the most powerful forces for change shaping Finance today. This has turned Fintech into one of the most vibrant sectors in both information technology and among start-ups, generating billions of dollars in investment and development globally. The South African fintech space is dynamic, and Sasfin is playing a leading role in the transformation of local financial services and the resulting enhancement of customer experiences.

“We have been investing in fintech development in-house and acquiring or integrating fintech start-ups,” says Sasfin CEO Michael Sassoon. “Over the last year we have built further digital offerings, integrated via APIs into leading businesses and invested in fintechs. We built and launched B\\YOND, an innovative digital business banking platform and SWIP, a digital wealth and investing platform. We have invested in Payabill, an online SME lender and DMA, a digital trading platform. We recently announced our alliance banking relationship, leveraging open banking, with Hello Paisa to offer seamless banking to the unbanked. We feel that there is a huge opportunity to improve the experience of South African businesses and savers through using technology. We have therefore created an independent forum to assess how to even better improve financial services for South Africans by leveraging the digital economy.”

Arthur Goldstuck, founder of high-tech research consultancy World Wide Worx, editor-in-chief of Gadget, and a globally respected technology analyst has accepted Sasfin’s invitation to head up the Sasfin Digital Advisory Council, an independent think tank that will help Sasfin and its clients decipher the fintech present and future.

“The Sasfin Digital Advisory Council is broader than providing only the bank with a source of insight on how digital services are evolving and lessons from across the world,” said CEO Michael Sassoon. “Sasfin has been involved in fintech investing for many years and we are leveraging this experience as well as the experience of independent experts such as Arthur to provide insights and guidance to interested stakeholders in this space.”

The team appointed to the Digital Advisory Council is being selected for the breadth and range of knowledge they would bring to the table, with further appointments to the Council being announced soon.  There will also be room for the Council to co-opt specialist expertise as it is required.

Goldstuck, who has been covering the fintech sector as an analyst, commentator and columnist for many years, says he sees the role as a welcome challenge.

“There has been a long-standing need for a clear understanding of the impact being made by fintech today, and the exponential change it will cause tomorrow,” said Goldstuck. “My role will be, partly, to curate the wide spectrum of fintech and digitalisation knowledge and insights that the members will bring to the Digital Advisory Council, and help create scenarios that businesses and policymakers may use to navigate the future – both inside and outside Sasfin.”

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