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IT redefines value chain for SA business

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South African businesses are being forced to redefine value chains as a result of the growth of the Internet of Things (IoT). This is according to Eseye. Jeremy Potgieter, Eseye Southern African Regional Manager, says that digitising physical and disconnected processes, and allowing products and services to be processed and delivered in new ways, are just some of the immediate challenges when redefining a value chain.

“There are several examples of South Africa’s attempts to roll out Internet-connected devices. Closer to home are the smart meters used to measure household utility usage. Industry-specific examples include the mining sector’s new connected technology and sensors used to detect geological movement, and possible substance availability; fuel pipelines fitted with sensors to monitor leaks and fuel stations with data loggers, which advise owners and operators on stock levels and usage trends.”

Potgieter says that South Africa is also starting to see the use of monitoring data for various forms of analytics, such as predictive and prescriptive analytics that assist businesses with rapid decision making: “As the benefits of IoT related services are being realised, IoT is creating new opportunities to innovate with newly connected products being imagined every day. It is only a matter of time before its full potential is seen.”

Despite South Africa’s skills shortage, Potgieter says that the country’s socio-economic challenges provide opportunities and stimulus to incubate the correct thinking: “We already see this in the way that industry and businesses have revised their digital strategy to include a focus on IoT and the resulting high-value data analytics. These strategies are complemented by an active acquisition of data scientists and software engineers. There have also been efforts by tertiary institutions to align to the changing landscape, enabling and equipping students for careers in the new marketplace.”

The biggest hurdle impacting the growth of IoT locally lies in driving critical and analytical thinking as a medium of education, according to Potgieter. If these are not embraced fully, the human capital required to drive such initiatives, will be lacking. “While the introduction of focused degree-courses is a good start, more needs to be done. We have a disproportionately low amount of school learners taking on subjects like science and core maths and the knock-on effect is a smaller pool of candidates. The solution as always is highlighted by the problem, drive the fundamental subject matter to ensure a larger pool of candidates for selection. The only way new and practical solutions can be developed is when current problems are viewed with a critical eye,” says Potgieter.

Looking globally, he says that it is possible for South Africa to embrace and experience global IoT trends: “We already see companies like Takealot rivalling the likes of Amazon from a localised point of view, and by utilising IoT and data analytics they have single handedly started a retail revolution. It is on the back of their success that we saw the rise of services like Zando and Superbalist.”

Potgieter says that vertical sectors are already starting to utilise IoT. Logistics companies for example, are boosting business through enhanced efficiency by way of EPOD (electronic proof of delivery) services and real-time asset tracking and management: “Utilities providers are also delivering extended capabilities to traditional smart metering solutions, like intuitive and scheduled autonomous management. A further example is the deployment of wildlife management solutions through partnerships between MNOs and SI providers. The use of drones for agri-business and security sectors is also being embraced by farming communities and industrial/mining players.”

IoT is a vital catalyst for change according to Potgieter and South Africa is only at the precipice of this evolution: “Exciting time lies ahead for IoT and Eseye is looking forward to playing a vital role in this journey.”

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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