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IM comes to SA banking

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Standard Bank has launched a new Relationship Banking Instant Messaging service in conjunction with WeChat.

Sibongiseni Ngundze, Head of Retail Banking says the hassle of having only limited contact with your bank, through physically going into branch and standing in queues, or calling call centres and sending emails is now truly in the past.

“Traditional methods of communication have their disadvantages, which can inconvenience time-strapped customers. These days most relationships are conducted via instant messaging, so why not your banking relationships? The goal of providing service on WeChat is not only to make banking easier, but also to provide an unmatched level of personal service that enables us to support our customers in all banking circumstances, anytime, anywhere.”

Instant messaging volumes around the world have already surpassed SMS by some distance and are continuing to grow.  Within a few years it is believed instant messaging will surpass many of today’s key communication mediums. “We plan to be ahead of the competition,” says Mr Ngundze.

It can take, on average, one day for an email to be returned, 15 minutes for your call to be handled efficiently, and 1.5 hours for a branch visit.

“Things move faster than that these days and relationships are increasingly moving into the digital world. As a bank that is in tune with the trends and demands of our clients, we have therefore moved quickly to make these solutions available,” says Mr Ngundze.

He says the new service is “like adding your personal banker to your messaging ‘friend list’ and having them available to you 24/7/365, just like many of your existing personal relationships”.

It is a market worth taking seriously. Research shows there are over one hundred million people sending instant messages worldwide, while there are 5 million WeChat users in South Africa.

Standard Bank has introduced a range of digital and social media-based products and services already, helping to integrate banking into customers’ lifestyles and making their use of banking services as personalised, intuitive and ‘connected’ as any of their other device or online-enabled activities. “The latest offering simply adds another level of convenience and ease in customer’s day-to-day dealings with us, and puts them in charge of the way their banking is conducted,” says Mr Ngundze.

Prestige and Private customers need simply phone or email their bankers, or speak to their bankers in-branch and provide their WeChat ID before being taken through a verification process, after which they will be registered on the network and then simply need to log in to WeChat and search ‘Standard Bank’ under ‘Official Accounts’ to have access to chat to the team of virtual bankers anytime, anywhere, with the added benefit of 3GB of free WiFi, valid for three months, through AlwaysOn in AlwaysOn zones.

“As the first South African financial service provider to offer WeChat as a communication channel of instant messaging to our customers, with its inbuilt customer relationship management capabilities and real time response , we are confident that this latest offering will further move our customers forward. And we won’t stop here – we will continue to develop products for our customers to suit their needs in lock step with technological advances,” says Mr Ngundze.

“Partnering with a household name like Standard Bank will allow us to demonstrate to their large Prestige and Private customer base, the benefits of using WeChat,” says Brett Loubser, Head of WeChat Africa. “In this instance, WeChat allows Standard Bank customers to speak to a real person rather than receiving automated responses. Having access to your own banker 24/7 is a first and another way that WeChat is bringing the online and offline worlds together. We look forward to offering more of WeChat’s unique features on Standard Bank’s official account in the future.”

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Smash hits the
Nintendo Switch

Super Smash Bros. delivers what the fans wanted in the latest “Ultimate” instalment, writes BRYAN TURNER.

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Super Smash Bros. Ultimate, the latest addition to the popular Nintendo Smash series, has landed on the Nintendo Switch with a bang, selling 5-million copies in the first week of its release. The game has been long-anticipated since the console’s release, as many fans consider iy to be a Nintendo staple. And the wait was well worth it.

It features 74 playable fighters, 108 stages, almost 1300 Spirit characters to collect while playing, and a single-player Adventure mode that took about three days (or 28 hours) of gameplay to complete. The game offers far more gameplay than its predecessors, making it the Smash game that gives its players the best bang for their buck.

For those new to the game, the goal is to fight opponents and build up their damage score (draining their health) to knock them off the stage eventually. This makes the game seem chaotic, as many players jump around the platforms as if they were on quicksand, in order to avoid being hit by the other players.

It also services two kinds of players: the competitive and the casual.

Competitive players can be matched on the online service by skill ranking to enjoy playing with similarly high-skilled opponents. This is especially important in e-sports training for the game, and for players wanting to master combos against other human players. The casual gamer is also catered for, with eight-player chaos and button-mashing to see who comes out luckiest. This segment is also important for those wanting to learn how to play.

Training mode is also a place to go for those learning to play. It offers “CPU” players that are graded by intensity to train as a single player to learn a character’s moves, combos and general fighting style. More challenging CPU players can also be used by competitive players to train when there isn’t a Wi-Fi connection available.

Direct Play features in this game, allowing two players with two Switch consoles to play against each other over a direct connection – no Wi-Fi needed. This is especially useful to those who want to have a social gaming element on the go, similar to that of the cable connector of the Gameboy.

Click here to read Bryan Turner review of Super Smash Bros. Ultimate.

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Win Funko Fortnite in Vinyl

Gadget and Gammatek have nine Funko Fortnite figurines to give away.

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A Funko Pop figurine based on a character set is indicative of reaching the heights of pop culture. It is no surprise, then, that the world’s biggest online game, Fortnite, has its own line of Funko Pop figurines. The Funkos are modeled on the characters in game, including Drift, Ragnarok, Dark Vanguard, Volar, Tracera Ops, and Sparkle Specialist.

Now, local Funko distributor Gammatek has released the Fortnite figurines in South Africa. To celebrate, Gadget and Gammatek are giving away a set of three Funko Fortnite figurines to each of three readers (9 figurines in total). To enter, first click on your favourite Funko Pop on the next page and post the Tweet that appears. Then, follow Gadget on Twitter.

You can put the tweet in your own words, but entries must have the competition’s hashtag (#FunkoFortnite) and mention @GadgetZA to be considered valid.

Click here to select the Funko Fortnite character you want to tweet.

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