Standard Bank has launched a new Relationship Banking Instant Messaging service in conjunction with WeChat.
Sibongiseni Ngundze, Head of Retail Banking says the hassle of having only limited contact with your bank, through physically going into branch and standing in queues, or calling call centres and sending emails is now truly in the past.
“Traditional methods of communication have their disadvantages, which can inconvenience time-strapped customers. These days most relationships are conducted via instant messaging, so why not your banking relationships? The goal of providing service on WeChat is not only to make banking easier, but also to provide an unmatched level of personal service that enables us to support our customers in all banking circumstances, anytime, anywhere.”
Instant messaging volumes around the world have already surpassed SMS by some distance and are continuing to grow. Within a few years it is believed instant messaging will surpass many of today’s key communication mediums. “We plan to be ahead of the competition,” says Mr Ngundze.
It can take, on average, one day for an email to be returned, 15 minutes for your call to be handled efficiently, and 1.5 hours for a branch visit.
“Things move faster than that these days and relationships are increasingly moving into the digital world. As a bank that is in tune with the trends and demands of our clients, we have therefore moved quickly to make these solutions available,” says Mr Ngundze.
He says the new service is “like adding your personal banker to your messaging ‘friend list’ and having them available to you 24/7/365, just like many of your existing personal relationships”.
It is a market worth taking seriously. Research shows there are over one hundred million people sending instant messages worldwide, while there are 5 million WeChat users in South Africa.
Standard Bank has introduced a range of digital and social media-based products and services already, helping to integrate banking into customers’ lifestyles and making their use of banking services as personalised, intuitive and ‘connected’ as any of their other device or online-enabled activities. “The latest offering simply adds another level of convenience and ease in customer’s day-to-day dealings with us, and puts them in charge of the way their banking is conducted,” says Mr Ngundze.
Prestige and Private customers need simply phone or email their bankers, or speak to their bankers in-branch and provide their WeChat ID before being taken through a verification process, after which they will be registered on the network and then simply need to log in to WeChat and search ‘Standard Bank’ under ‘Official Accounts’ to have access to chat to the team of virtual bankers anytime, anywhere, with the added benefit of 3GB of free WiFi, valid for three months, through AlwaysOn in AlwaysOn zones.
“As the first South African financial service provider to offer WeChat as a communication channel of instant messaging to our customers, with its inbuilt customer relationship management capabilities and real time response , we are confident that this latest offering will further move our customers forward. And we won’t stop here – we will continue to develop products for our customers to suit their needs in lock step with technological advances,” says Mr Ngundze.
“Partnering with a household name like Standard Bank will allow us to demonstrate to their large Prestige and Private customer base, the benefits of using WeChat,” says Brett Loubser, Head of WeChat Africa. “In this instance, WeChat allows Standard Bank customers to speak to a real person rather than receiving automated responses. Having access to your own banker 24/7 is a first and another way that WeChat is bringing the online and offline worlds together. We look forward to offering more of WeChat’s unique features on Standard Bank’s official account in the future.”
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Deezer to host Hotstix’s Mandela tribute playlist
Deezer is celebrating Nelson Mandela on the centenary of his birthday by hosting a tribute playlist created by music legend Sipho “Hotstix” Mabuse.
Mabuse, a legendary figure in African music, first rose to prominence in the 1970s with his band Harari and later developed a name for himself as a solo artist. One of his best known songs was the global hit BurnOut in the 1980s.
The playlist takes the listener on a captivating musical journey through the life of Nelson Mandela. It was compiled by Mabuse, who consulted with Mandela’s family and friends to ensure that the music would be relevant and accurate. The playlist also features commentary by Mabuse, which was recorded in his Soweto home.
“I have tried to tell the story of the music that Madiba loved,” says Mabuse. “The Playlist excludes the time in prison obviously, as Madiba would not have had exposure to music in that time. We have focused on the music we know he loved before and after that period. This recording was really an emotional journey for me, but an incredible opportunity to document these memories.”
The playlist features the music the young Mandela loved, such as The Manhattan Brothers, Solomon Linda, Brenda Fassie and Miriam Makeba. It includes struggle songs from Chicco, Johnny Clegg, Hugh Masekela and Yvonne Chaka Chaka. The playlist also includes Mandela by Zahara, one of the younger artists who caught Madiba’s ear.
Mabuse also offers stories of his own songs, such as Shikisha, a song greatly beloved by the former President.
“I was delighted to share my thoughts and hope the listeners enjoyed the musical journey,” says Mabuse. “Madiba did enjoy music immensely and we all have a purpose wherever we are in the world to celebrate culture and to learn from different cultures and music forms and styles.”
This playlist was inspired by the Nelson Mandela 100 campaign, calling on corporates and individuals to act as sources of inspiration and engage in conversation and action.