The software service, which automatically detects bias and explains how AI makes decisions – as the decisions are being made – runs on the IBM Cloud to help organizations manage AI systems from a wide variety of industry players. IBM Services will also work with businesses to help them harness the new software service.
In addition, IBM Research will release into the open source community an AI bias detection and mitigation toolkit, bringing forward tools and education to encourage global collaboration around addressing bias in AI.
“IBM led the industry in establishing trust and transparency principles for the development of new AI technologies,” said David Kenny, SVP of Cognitive Solutions at IBM. “It’s time to translate principles into practice. We are giving new transparency and control to the businesses who use AI and face the most potential risk from any flawed decision making.”
These developments come on the back of new research by IBM’s Institute for Business Value, which reveals that while 82 percent of enterprises are considering AI deployments, 60 percent fear liability issues and 63 percent lack the in-house talent to confidently manage the technology.
Visibility into AI decisions
IBM’s new trust and transparency capabilities on the IBM Cloud work with models built from a wide variety of machine learning frameworks and AI-build environments such as Watson, Tensorflow, SparkML, AWS SageMaker, and AzureML. This means organizations can take advantage of these new controls for most of the popular AI frameworks used by enterprises.
The software service can also be programmed to monitor the unique decision factors of any business workflow, enabling it to be customized to the specific organizational use.
The fully automated software service explains decision-making and detects bias in AI models at runtime – as decisions are being made – capturing potentially unfair outcomes as they occur (View demo here). Importantly, it also automatically recommends data to add to the model to help mitigate any bias it has detected.
Explanations are provided in easy to understand terms, showing which factors weighted the decision in one direction vs. another, the confidence in the recommendation, and the factors behind that confidence. Also, the records of the model’s accuracy, performance and fairness, and the lineage of the AI systems, are easily traced and recalled for customer service, regulatory or compliance reasons – such as GDPR compliance.
All of these capabilities are accessed through visual dashboards, giving business users an unparalleled ability to understand, explain and manage AI-led decisions, and reducing dependency on specialized AI skills.
IBM is also making available new consulting services to help companies design business processes and human-AI interfaces to further minimize the impact of bias in decision making.
Empowering the open source community to build fairer AI
In addition, IBM Research is making available to the open source community the AI Fairness 360 toolkit – a library of novel algorithms, code, and tutorials that will give academics, researchers, and data scientists tools and knowledge to integrate bias detection as they build and deploy machine learning models. While other open-source resources have focused solely on checking for bias in training data, the IBM AI Fairness 360 toolkit created by IBM Research will help check for and mitigate bias in AI models. It invites the global open source community to work together to advance the science and make it easier to address bias in AI.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.