Many HR departments are being left behind as new technology becomes available and the job market becomes more transparent. The also need to make faster decisions as the amount of information they need to manage grows, which is creating new challenges for HR directors, writes SANDRA SWANEPOEL, MD for Sage HR & Payroll.
The world of human resources (HR) is changing at a speed that is leaving most HR departments behind. New technology is bringing more transparency into the job market and into the performance of the HR department, creating new challenges for HR directors.
It’s also changing the expectations that employees and job applicants have of the employer experience. What’s more, HR departments need to make faster decisions, even as the amount of information they need to manage grows. For example, I know of a business that received 100,000 CVs after advertising a group of positions. Meanwhile, a volatile labour market, growing competition for scarce skills, and tighter regulation all bring with them complex and constantly evolving pressures. Line mangers and senior management are putting more pressure on HR departments to add value to the business and to serve as their strategic partners.
As a result, HR departments need to become more tech-savvy. They need to put in place systems that allow them to automate routine paperwork, make sense of growing volumes of data, and respond to the needs of the business and employees in a more agile fashion. Without technology, they will not be able to meet the demands they face.
Digging through big data
As a start, the recruitment market poses some interesting challenges for HR managers. They have access to a wider potential pool of talent, thanks to the Web and social media, but that also means that they need to be able to process more information. Here, online applicant tracking systems and career portals can be a massive help in filtering and managing data.
In much the same way as the Internet has given employers access to jobseekers, it also gives talent access to expanded employment opportunities. Let’s face it: anyone who has a CV on a career website or a profile on LinkedIn is on the job market for the right price and opportunity. It’s easier than ever for recruiters to spot great talent – which means the HR department’s job is harder when it comes to skills retention.
Engage and retain
As such, it’s also important to apply technology for engaging, managing and retaining employees. When it comes to managing staff, HR departments can gather rich data about the business and use it to analyse skills gaps, performance, costs, and more. Increasingly, HR decisions about hiring and training are driven by good information housed in HR and line of business systems.
In the background, a robust HR platform enables the HR department to capture data about employees’ key performance areas (KPAs) and indicators (KPIs), performance reviews, training and development requirements, medical history, occupational injuries, and more. This information can help the business to make better hiring and training decisions. HR directors can get better insight into trends such as staff churn, the costs of training and development, and the skills they may need to attract and develop to support the business’s future growth.
IT also has an important role to play in employee engagement. Tools such as employee self-service can reduce paperwork for the HR department while delivering better service to the workforce. When people can apply for leave, fill in expense claims and pick up payslips online or from their mobile phones, everyone wins from the gains in efficiency and convenience.
In a world where employees are ambitious and connected, and where business has high expectations, HR departments must become more flexible and focused.
Technology is an important enabler for them, offering them the ability to streamline operations and make better decisions. And with today’s cloud-based options, it is easier and more affordable than ever for HR departments to modernise and automate the way they work.
Notre Dame, Scoop Makhathini, GoT, top week in search
From fire disaster to social media disaster, the top Google searches this week covered a wide gamut of themes.
Paris and the whole world looked on in shock as the 856-year-old medieval Catholic cathedral crumbled into ash. The tragic infernal destruction of this tourist attraction of historical and religious significance led South Africans to generate more than 200 000 search queries for “Notre Dame Cathedral” on Monday. Authorities are investigating the cause of the fire that razed the architectural icon.
In other top trending searches on Google this week, radio presenter Siyabonga Ngwekazi, AKA Scoop Makhathini, went viral when it appeared he had taken to Twitter to expose his girlfriend, Akhona Carpede, for cheating on him. Scoop has since come out to say that he was not responsible for the bitter rant and that his account was hacked. “Scoop Makhathini” generated more than 20 000 search queries on Wednesday.
Fans generated more than 20 000 search queries for “Sam Smith” on Tuesday ahead of the the British superstar’s Cape Town performance at the Grand West Casino. Smith ended up cutting his performance short that night due to vocal strain.
Local Game of Thrones superfans were beside themselves on Sunday, searching the internet high and low for the first episode of the American fantasy drama’s eighth season. “Game of Thrones, season 8, episode 1” generated more than 100 000 queries on Google Search on the weekend.
As the festivities kicked off in California with headliners such as Childish Gambino and Ariana Grande, South Africans generated more than 2 000 search queries for “Coachella” on Saturday.
South Africans generated more than 5 000 search queries for “Wendy Williams” on Friday as it emerged that the American talk show host had filed for divorce from her husband Kevin Hunter after 21 years of marriage. Hunter has long been rumored to have been cheating on Williams, which reportedly finally led to the divorce.
Search trends information is gleaned from data collated by Google based on what South Africans have been searching for and asking Google. Google processes more than 40 000 search queries every second. This translates to more than a billion searches per day and 1.2 trillion searches per year worldwide. Live Google search trends data is available at https://www.google.co.za/trends/hottrends#pn=p40
5G smartphones to hit 5M sales in 2019
According to the latest research from Strategy Analytics, global smartphone shipments will reach a modest 5 million units in 2019. Early 5G smartphone models will be expensive and available in limited volumes. Samsung, LG and Huawei will be the early 5G smartphone leaders this year, followed by Apple next year.
Ken Hyers, Director at Strategy Analytics, said, “We forecast global 5G smartphone shipments will reach a modest 5 million units in 2019. Less than 1 percent of all smartphones shipped worldwide will be 5G-enabled this year. Global 5G smartphone shipments are tiny for now, due to expensive device pricing, component bottlenecks, and restricted availability of active 5G networks.”
Ville Petteri-Ukonaho, senior analyst at Strategy Analytics, added, “Samsung will be the early 5G smartphone leader in the first half of 2019, due to initial launches across South Korea and the United States. We predict LG, Huawei, Xiaomi, Motorola and others will follow later in the year, followed by Apple iPhone with its first 5G model during the second half of 2020. The iPhone looks set to be at least a year behind Samsung in the 5G smartphone race and Apple must be careful not to fall too far behind.”
Neil Mawston, executive director at Strategy Analytics, added, “The short-term outlook for 5G smartphones is weak, but the long-term opportunity remains huge. We forecast 1 billion 5G smartphones to ship worldwide per year by 2025. The introduction of 5G networks, by carriers like Verizon or China Mobile, opens up high-speed, ultra-low-latency services such as 8K video, streaming games, and augmented reality for business. The next big question for the mobile industry is how much extra consumers are really willing to pay, if anything, for those emerging 5G smartphones and services.”
Strategy Analytics provides a snapshot analyses for the outlook for 5G smartphone market in this Insight report: 5G Smartphones : From Zero to a Billion
Strategy Analytics provides a deep-dive into the air-interface technologies that will power phones through 2024 across 88 countries here: Global Handset Sales Forecast by 88 Countries and 19 Technologies : 2003 to 2024