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How your CIO holds you back

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The pressure for business to focus on digital transformation is rising and as such the role of the CEO and CMO in the digital journey are becoming more critical, writes CRAIG TERBLANCHE, Regional Director, Outsystems

The role of the CIO has never been under more scrutiny than in this digital age.

It may be a generalisation, but many South African CIOs started in large enterprise and corporate-sized organisations as IT managers, and have worked their way up over a 20 year period.  They have been instrumental in building the systems that have been at the core of the company, and are reluctant to undo the time, money and effort invested.  But in today’s digital economy, these systems are clunky, impractical and typically organisational process rather than customer-centric.

CIOs have inadvertently become the inhibitors of innovation, citing that digital transformation is a complex,  costly and lengthy undertaking.

So what will it take to drive digital transformation?  Progressive and forward thinking CEOs, along with empowered CMOs are essential to driving the digital transformation discussion at board level. A clear view of whether the CIO and the IT department are an enabler or an inhibitor for customer driven digital transformation is essential.

An app is not a digital strategy

“Let’s build an app for our customers.” It is a complete misnomer that an app alone provides  digital transformation.  An app is just one tool that can be used to digitally transform a business.

And, if an app doesn’t leverage core systems then it will not deliver what it promises. Clients who are attracted by the app will soon get frustrated and leave dissatisfied. The potential brand or reputational damage could be irreparable.

For CEOs to truly embrace digital transformation, they need to take advantage of the fact that it is possible to be in the customer’s pocket, at a moment in time, not only offering additional products and services, but also reducing operating costs with customer touch points that make the business more efficient.

How true digital transformation is possible

It’s not about technology. It’s about engaging customers on their terms. Legacy systems and  core applications were developed to serve the organisation’s objectives on selfish terms.  Modern systems  expose functions and data as micro-services that can be provided to serve customers via their engagement channel of choice. Building a micro-service architecture to leverage the legacy systems and integrate a digital platform is imperative.

This is neither a lengthy nor financially prohibitive process. It should rather be viewed as a way in which the value of the current systems can be unlocked to provide a seamless and pleasant customer journey for existing clientele, and to attract new business, by offering services that customers actually want and not what the business thinks they want.

The adoption of a digital platform also assists enterprises to meet new  governance and compliance obligations.

No you don’t need to fire your entire IT department

The IT department that has been supporting the legacy systems provides value that can be instrumental in the success of a digital transformation strategy. Their in-depth knowledge of the current system can be invaluable in leveraging the core systems to enable an organisation to unlock its existing data. Furthermore, the IT department can leverage its existing skills to build new applications and facilitate new processes and interactions across new channels.

By ignoring the naysayers and embracing the new tools available in the market, businesses are able to digitally transform, without costing a fortune, taking months to implement or compromising the value of existing systems and data.

If a business wants to implement a holistic digital transformation strategy, it may be time for the CIO to facilitate new digital skills – or his position really is threatened.

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Car buyers to start abandoning fuel-power by 2025

Car buyers in the United States and Europe expect electric vehicles to become a viable alternative to fuel-powered cars in the next five years.

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A new report outlining consumer expectations of battery electric vehicles (BEVs) and their viability as replacements for traditional fuel-powered cars or internal combustion engine (ICE) vehicles suggests a massive shift beginning in 2025.

The conclusion emerges from a report by human behaviour and analytics firm Escalent, entitled The Future of BEV: How to Capture the Hearts and Minds of Consumers. It reveals the intent of many consumers in the United States and Europe to abandon ICE vehicles altogether, citing the improved infrastructure and range of BEVs.

The Future of BEV gives auto and mobility manufacturers a strategic view of the benefits of their products in the eyes of consumers and highlights the areas of opportunity for automakers to push the innovation boundaries of BEVs to spur broad adoption of the technology.

“While most buyers don’t plan to choose BEVs over gasoline-powered cars within the next five years, consumers have told us there is a clear intention to take BEVs seriously in the five years that follow,” says Mark Carpenter, joint managing director of Escalent’s UK office. “However, manufacturers will need to tap into the emotional value of BEVs rather than just the rational and functional aspects to seize on that intent and inspire broader consumer adoption.”

The study demonstrates a significant shift in consumers’ expectations that BEVs will become viable alternatives to—and competitors with—ICE vehicles over the coming decade. Though 70% of Americans plan to buy a gasoline-powered car within the next year, just 37% expect to make that same purchase in five to ten years. Similarly, while 50% of European consumers favour buying vehicles powered by gasoline and diesel in the near-term, that figure drops to just 23% in five to ten years.

At the same time, consumers on both sides of the Atlantic see BEV adoption rising to 36% in Europe and 16% in the US, with respondents also indicating intent to purchase hybrids and hydrogen-powered cars.

Infrastructure clearly continues to be one of the biggest barriers to adoption. While some work is being done in Europe as well as in the US, the data show there is a significant need for some players to take ownership if manufacturers want to move the needle on BEV adoption.

US and European consumers have stark differences in opinion as to which entities they believe are primarily responsible for providing BEV charging stations. American consumers consider carmakers (45%) the primary party responsible, followed by fuel companies, local government/transport authorities, and the national government in fourth. On the other hand, European consumers view the national government (29%) as the primary party responsible for providing BEV infrastructure, followed by carmakers, local government/transport authorities and fuel companies.

For a full copy of the report, visit https://landing.escalent.co/download-the-future-of-bev.

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New cell phone to help with dementia and memory loss

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A new cell phone that takes simplicity to the extreme is designed to address the unique needs of people with dementia and other forms of memory loss. The RAZ Memory Cell Phone, developed by RAZ Mobility, a provider of mobile assistive technology, was launched this week. The handset is also well-suited for individuals with intellectual disabilities.

According to the Alzheimer’s Association, approximately 5.8 million Americans have Alzheimer’s dementia, with one in ten people over the age of 65 diagnosed with the disease. The number of people with dementia is expected to increase rapidly as the proportion of the population 65 and older increases. The American Psychiatric Association reports that approximately one percent of the population has an intellectual disability.

The RAZ Memory Cell Phone consists of one primary screen, and one screen only. It is always on and includes pictures and names of up to six contacts and a button to call 911. That’s it! There are no applications or settings to cause confusion. No notifications or operating system updates. No distractions. Users can simply tap and hold the picture of the person they wish to call.

Caregivers manage the RAZ Memory Cell Phone through a simple online portal. The portal is used to create and edit the contacts, track the location of the phone/user and select certain options, such as the option to restrict incoming calls to people in the user’s contacts, thereby avoiding unwanted calls such as predatory robocalls.

The RAZ Memory Cell Phone can now be ordered at https://www.razmobility.com/solutions/memory-cellphone/.

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