Being able to access digital information is a must these days. But, says MONIQUE WILLIAMS, Hyland Southern Africa Regional Manager this information has to be managed across the enterprise to ensure easy access for competitiveness.
In this day and age, the ability to access and manage information or content digitally is critical to all business processes. Managing that content across the enterprise is even more valuable to ensure a competitive business and support organisation growth.
However, the reality for many organisations is that they do not have the scope, budget or time to solve all of their content needs at once, and it has become more difficult to know where to get started. With all the technology that exists and the myriad vendors, enterprise content management (ECM) roadmaps can seem complicated.
There are six categories that not only help explain ECM, but also provide a very useful framework for building a new solution and evaluating existing solutions. This framework can be used to address the challenge of rolling out an ECM solution for a specific problem, a department or to an entire organisation. By using this framework, an organisation will be sure to implement a solution that is more than just an electronic filing cabinet with light processing functionalities.
When many people think about ECM, the first thing they think about is imaging or scanning – getting the paper digitised and into the system. And of course that is a key part of the solution – to eliminate filing cabinets and boxes of information and archive records digitally. But that is not where capture ends.
An ECM system is also able to capture and centrally manage all related information, whether that comes in as a text report, documents borne in SharePoint, related communications from emails and faxes, and data streams with content from another system. Technology automation ensures an ECM solution is able to capture any file type from any physical location with minimal data entry.
An ECM solution revolutionises the way an organisation performs the processes that use this content. Many processes can be automated with a digital solution, particularly structured processes that follow predefined steps and have predictable outcomes. For example, in accounts payable, any amount under R500 could be paid automatically.
An ECM solution allows documents and decisions to be routed to the right people as soon as that information comes in. This is particularly helpful with unstructured information that still requires human intervention, such as an invoice for something the company didn’t order.
A new wave of content management includes case management, combining the best of structured and unstructured content and providing useful tools to manage all the tasks and activities within case work. It builds processes and solutions around a person and their work rather than a complete business process.
With an ECM solution, personnel can access content easily, from anywhere and whenever they need it. There are more points of access to the information than just the software solution itself.
Personnel working in other applications can just reference the information in the ECM system as it integrates with the screens of other applications. Information can also be accessed offline or through a mobile device. The software itself can be personalised to match a user’s work, cutting down on user training. And access to content can be extended to people outside of the organisation like customers, students or patients, thereby reducing calls to customer service.
As mentioned above, another key element of an ECM solution is that it is able to integrate with any other enterprise application, such as an enterprise resource planning (ERP) system, productivity tools or home grown applications, without anyone having to write custom code. This ensures that the content never resides in a bubble and avoids duplicate data entry into multiple systems. Applications that are data driven can have a real time data exchange.
With all content in one centralised place, and all activity happening in a coordinated manner, an ECM solution enables an organisation to gain insights into process and system performance. It allows the company to see how accurate and efficient processes are, identify and eliminate bottlenecks, deliver accurate and timely data for an audit, and prove return on investment.
An ECM solution also empowers an organisation to secure and protect content from the moment it enters the system and in accordance with compliance requirements. For example, in the case of dealing with credit card or social security numbers, the data can be encrypted at rest and during transportation.
The solution can also provide affordable and inbuilt protection of the data and instant online redundancy, so that in the event of a server failure the company is not at risk of losing any critical data and can have a continuation of business. Finally, an ECM solution has the ability to handle long term retention and destruction requirements from a legal records retention policy point of view.
Ultimately, with all the functionality available, an ECM solution should be able to flexibly meet the needs of a company’s individual content management requirements, whether at a departmental or organisational level.
Android Go puts reliable smartphones in budget pockets
Nokia, Vodacom and Huawei have all launched entry-level smartphones running the Android Go edition, and all deliver a smooth experience, writes BRYAN TURNER.
Three new and notable Android Go smartphones have recently hit the market, namely the Nokia 1, the Vodafone Smart Kicka 4 and the Huawei Y3 (2018). These phones run one of the most basic versions of Android while still delivering a fairly smooth user experience.
Historically, consumers purchasing smartphones in the budget bracket would have a hit-and-miss experience with processing speed, smoothness of user interface, and app stability. The Google-supported Android Go edition operating system optimises the user experience by stripping out non-important visual effects to speed up the phone. Thish allows for more memory to be used by apps.
Google also ensures that all smartphones running Android Go will receive feature and security updates as they are released by Google. This is a major selling point for these smartphones, as users of this smartphone will always be running the latest software, with virtually no manufacturer bloatware.
Vodafone Smart Kicka 4
At the lowest entry-level, the Vodafone Smart Kicka 4 performs well as a communicator for emails and WhatsApp messages. The 4” screen represents a step up for entry-level Android phones, which were previously standardised at 3.5”.
The display is bright and very responsive, while the limited screen real estate leaves the navigation keys off the screen as touch buttons. It uses 3G connectivity, which might seem like an outdated technology, but is good enough to stream SD videos and music. Vodacom has also thrown in some data gifts if the smartphone is activated before the end of September 2018.
Its camera functionalities might be a slight let down for the aspirant Instagrammer, with a 2MP rear flash camera and a 0.3MP selfie snapper. Speed wise, the keyboard pops up quickly, which is a huge improvement from the Smart Kicka 3. However, this phone will not play well with graphics-intensive games.
Next up is the Nokia 1, which adds a much better 5MP camera, improved battery life and a bigger 4.5” screen. It supports LTE, which allows this smartphone to download and upload at the speed of flagships. It also sports the Nokia brand name, which many consumers trust.
Although the front camera is 2MP, the quality is extremely grainy, even with good lighting. This disqualifies this smartphone for the social media selfie snapper, but the 5MP rear camera will work for the landscape and portrait photographer.
The screen also redeems this smartphone, providing a display which represents colours truly and has great viewing angles. Xpress-on back covers allows the use of interchangeable, multi-coloured back covers, which has proven to be a successful sales point for mid-range smartphones in the past.
Huawei Y3 (2018)
The most capable of the Android Go edition competitors, the Huawei Y3 (2018) packs an even bigger screen at 5”, as well as an improved 8MP rear camera and HD video recording. The screen is the brightest and most vibrant of the three smartphones, but seems to be calibrated to show colours a little more saturated than they actually are.
Nevertheless, the camera outperforms the other smartphones with good colour replication and great selfie capabilities via the 2MP front camera – far superior to the Nokia 1 despite the same spec. LTE also comes standard with this smartphone and Vodacom throws in 4G/LTE data goodies until the end of September 2018. The battery, however, is not removable and may only be replaced by a warranty technician.
Comparing the 3
All three smartphones have removable back covers, which provide access to the battery, SIM card and SD card slots. The smartphones have Micro USB ports on the bottom with headphone jacks on the top. The built-in speakers all performed well, with the Y3 (2018) housing an exceptionally loud built-in speaker.
Although all at different price points, all three phones remain similar in performance and speed. The differentiators are apparent in the components, like camera quality and screen quality. It would be fair to rank the quality of the camera and battery life by respective market prices. The Vodafone Smart Kicka 4 performed well, for its R399 retail price. The Nokia 1, on the other hand, lags quite a bit in features when compared to the Huawei Y3 (2018), bwith oth retailing at R999.
SA gets digital archive
As the world entered the centenary of Nelson Mandela’s birth on Mandela Day, 18 July 2018, South Africa celebrated the launch of a digital living archive.
The southafrica.co.za site carries content about the country’s collective heritage in South Africa’s eleven official languages.
Designed as a nation building, educational and brand promotion web based tool, the free-to-view platform features award-winning photographic and written content by leading South African photographers, authors, academics and photojournalists.
The emphasis is on quality, credible, factual content that celebrates a collective heritage in terms of the following: Cultural Heritage; Natural Heritage; Education; History; Agriculture; Industry; Mining; and Travel.
At the same time as reflecting on the nation’s history, southafrica.co.za celebrates South Africa’s natural, cultural and economic assets so that the youth can learn about their nation in their home language.
Southafrica.co.za Founder and CEO Hans Gerrizen conceptualised southafrica.co.za as a means for youth and communities from outlying areas to benefit from the digital age in terms of the web tool’s empowering educational component.
“We can only stand to deepen our collective experience of democracy and become a more forward planning nation if we know facts about our nation’s past and present in everyone’s home language,” he says.
Southafrica.co.za, with sister company Siyabona Africa, is the organiser and sponsor of the Mandela: 100 Moments photographic exhibition that runs until 30 September at Cape Town’s V&A Waterfront-based Nelson Mandela Gateway to Robben Island. The 3-month exhibition, which runs daily from 08h00 until 15h00, is showcasing one hundred iconic Nelson Mandela images taken by veteran South African photojournalist and self-taught lensman Peter Magubane.