Silicon Valley is well known for treating its employees well by creating an environment perfect for career development. redPanda Software’s CEO, GARETH HAWKEY, highlights a few lessons local businesses adapt into their corporate culture.
Silicon Valley. That magical place where employees not only work incredibly long hours but also get access to quirky benefits that create an environment many consider perfect for career development. Looking to this environment for inspiration, there are a few lessons local companies can take to heart to look after their most important asset – their people.
While many South African businesses might baulk at the idea of unlimited vacation days or even a full year of paid maternity or paternity leave, it is evident by the successes of Silicon Valley that there are merits in rethinking what a work environment is supposed to be.
At last count, the famed Valley was home to approximately 2 000 tech companies, the densest concentration of its kind anywhere in the world. With many of those leaders in their fields, differentiating oneself is more than just about the work. It is about the workplace built around it.
But to simply try and recreate Silicon Valley in other parts of the world will not work. Instead, one needs to take into consideration the ethos of what that environment has created and emulate that within the South African corporate culture.
In the ICT sector specifically, I believe this is especially challenging as employees want to work at companies that are unique in their approaches to problems. They see and hear what is happening in Silicon Valley and want to go there and experience it for themselves.
Traditionally, South African businesses have been stuck in a certain way of doing things around human resources and skills development. Over the years, this has started to change – but the country is still a far cry from the innovative practices taking place in California.
A Management Overhaul?
Building good ICT solutions requires good people. And the best way to attract those talented individuals is to offer them support from a management perspective.
For example, developers want the opportunity to progress within an organisation and be exposed to as many different things as possible. They, like so many others, are hard-working individuals that want to be fulfilled and become successful. One of the biggest lessons to take from Silicon Valley is in how companies there are able to nurture both the professional and personal sides of each person, ensuring sustainable and balanced growth of the individual.
To this end, it is important to have a creative environment where people can do something besides work. For example, at redPanda Software, we offer rooms where employees can learn to paint or play musical instruments. Or, there are opportunities to tend a bonsai garden or build an R2D2 replica.
Businesses must realise that providing employees with an avenue to be creative will filter through to their professional lives. It is all about giving people opportunities to grow as individuals within the business. For this to happen, management needs to work much closer with people than what it is perhaps used to.
Passion Inspires Perfection
If there is one thing to be gleaned from Silicon Valley, it is that people are passionate not only in their skills, but in their attitudes as well. Providing employees with mentorship opportunities and having a supportive environment are integral in creating a business that reflects the requirements of the digital age.
A beautiful office is just one part of this dynamic. People want to work together and employees want to grow as individuals within the business. Cutting-edge software development can only happen because everybody is excited. Similarly, any other job needs people to come together and work in a place that is not your typical, grey corporate environment.
Ultimately, it is about creating a second home for people. You want to have your employees care about you and grow with your business. And that is one of the best lessons that South African companies can learn from Silicon Valley… sure, the technology is great, but it cannot be created without passionate people.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.