Category winners of the 2018/19 Cars.co.za Consumer Awards – powered by WesBank
Budget Car: Suzuki Swift 1.2 GL
Compact Hatch: Volkswagen Polo 1.0TSI Comfortline Auto
Premium Compact: Mercedes-Benz A200 AMG-Line
Compact Family Car: Nissan Qashqai 1.2 Acenta Auto
Family Car: Volkswagen Tiguan Allspace 1.4 TSI Trendline
Business Class: Volkswagen Arteon 2.0TSI 4Motion R-Line
Executive Sedan: Mercedes-Benz E220d Avantgarde
Leisure Double-Cab: Volkswagen Amarok 3.0 V6 TDI 4Motion Highline Plus
Adventure SUV: Toyota Fortuner 2.8 GD-6 4×4 Auto
Executive SUV: Volvo XC60 D5 AWD R-Design
Premium SUV: Range Rover Velar D300 R-Dynamic SE
Hot Hatch: Honda Civic Type R
Performance Car: No trophy awarded*
* The rules of the competition require at least 2 cars in each category to have full scores (judges scores and survey scores) and in the case of this category, Cars.co.za could not meet the requirement.
Hannes Oosthuizen, Cars.co.za’s Consumer Experience Manager, explains: “In the case of the BMW M2 Competition, we could not secure the required 6-speed manual derivative for testing. It was always going to be difficult seeing as the market for a manual performance car has declined so much in recent years. We truly appreciate BMW’s efforts to help, but in the end we just couldn’t get the right car for testing.
“With the Porsche Boxster S, we could not secure sufficient owner surveys to calculate a representative owner satisfaction score for the brand’s finalists. These issues were, in no way, the respective brands’ fault.”
Impact of the Cars.co.za Ownership Satisfaction Survey
The importance of after-sales service excellence was highlighted by the impact of the Cars.co.za Ownership Satisfaction Survey on the final scores.
“The public interest and industry support for #CarsAwards shows that there is a need for an Awards programme that takes a more practical and usable approach to deciding the winners,” Oosthuizen says. “From the start in 2015 it was our goal to build an Awards programme that could be used as a buying guide and which would reach the entire population, not only those who follow motoring publications.”
“With 50% of a vehicle’s final score determined by a brand’s performance in the survey, a car only really stands a very good chance of winning if it is a good product in the eyes of the judges and if the brand delivers solid after-sales service,” he adds.
This year, the survey the results in 5 categories: The Volkswagen Polo (Compact Hatch), Toyota Fortuner (Adventure SUV), Nissan Qashqai (Compact Family Car), Mercedes-Benz A-Class (Premium Compact) and Mercedes-Benz E-Class (Executive Sedan) did not score the highest marks from the panel of judges, yet emerged victorious because South African consumers rated their brand experience higher than that of their competitors.
Multifaceted judging process
There are several reasons why the #CarsAwards is of greater significance than most other automotive awards programmes. For one, the winners aren’t chosen exclusively by motoring journalists, who report on (and review) the latest new vehicles in the market…
Although the 7 members of Cars.co.za’s editorial team chose the finalists, the combined judging panel (including 13 respected guest judges from various backgrounds and fields of expertise) only compiled the finalists’ individual scores once they’d evaluated the cars back-to-back during a thorough two-day test at the Gerotek facility at the end of 2018.
Combined judging panel (in alphabetical order):
Aluta Maqoko (The Kolloquium), Ashley Oldfield (Cars.co.za), Brenwin Naidu (Sowetan & Sunday Times), Ciro de Siena (Cars.co.za), Claire Mawisa (Carte Blanche), David Taylor (Cars.co.za), Eddie Kalili (Freelance), Ernest Page (SA Car Fan), Gero Lilleike (Cars.co.za), Jacob Moshokoa (947/EWN), Juliet McGuire (Freelance), Khulekani Dumisa (Khulekani on Wheels), Khutso Theledi (YFM), Kojo Baffoe (freelance), Lerato Matebese (Driven), Mike Fourie (Cars.co.za), Nafisa Akabor (Tech Journalist), Thami Masemola (In4Ride), Wendy Knowler (Consumer Specialist) and Wezile Bonani (Bay FM).
All derivatives listed on the new vehicles price list on September 1, 2018 were eligible for selection, and the public had just as much say in the outcome of 2018/19 #CarsAwards as the 20 judges did. Fifty per cent of the final standings was based on rankings that the respective vehicle brands achieved in the Cars.co.za Ownership Satisfaction Survey, conducted in partnership with data specialists Lightstone Consumer. The data incorporated feedback from thousands of vehicle owners, based on their experiences of their vehicles (less than five years old and serviced through franchised outlets).
In fact, the most prestigious title awarded by #CarsAwards – Brand of the Year – was based solely on the findings of the Cars.co.za Ownership Satisfaction Survey.
Brand of the Year
Toyota superseded Suzuki as the winner of the #CarsAwards Brand of the Year title, which is determined entirely by market and customer data, the latter from the aforementioned survey (brands’ respective sales and after-sales service ratings are particularly impactful). The Japanese firm had previously won the title in 2015/16, which means #CarsAwards’ Brand of the Year has been dominated by two firms in four years.
The Cars.co.za Ownership Satisfaction Survey data showed that Toyota defeated Suzuki by a very narrow margin, while Land Rover scored the final podium position.
“We think the Brand of the Year trophy is the ultimate accolade in the South African automotive industry,” says Oosthuizen. “It represents validation from the people that matter most – actual car owners.’
The red-carpet ceremony was hosted by award-winning TV host and Metro FM presenter Pearl Modiadie with guest appearances by Minnie Dlamini, Maps Maponyane, Victor Matfield as well as DJ Fresh who provided live entertainment. The event was preceded by a business presentation by WesBank and attended by 350 guests, including industry leaders, representatives of the finance sector, media agencies and celebrities.
The event was digitally broadcast on Twitter, Instagram, Facebook and, significantly, streamed live on the Cars.co.za YouTube channel, the biggest branded South African channel on the video site. The multi-platform broadcast allowed consumers, who are at the core of Cars.co.za’s awards programme, to actively participate in the event.
Visit http://www.carsawards.co.za for more information about #CarsAwards, including the category criteria, and to view images of the award recipients taken at the event.
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