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The flaw in factory resets

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A new service allows users to sell old phones and tablets but, as LIRON SEGEV reports, deleting information before selling a device does not wipe your slate clean

 

 

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Every phone and tablet has an option under Settings that allows you to Reset Phone to Factory Defaults. When activating this option the phone warns you that it will delete all your information, pics, music, e-mail, apps and everything else that you have loaded on the device. Essentially the phone is reset to the point where it came out of the factory and ready to be setup for the first time.

But is this good enough ? Is your information really deleted?

The shocking answer is: NO.

What happens when you delete ?

When we create a file, such as when we snap a new pic or create a new document, the operating system creates the file by storing it in bits and pieces in blocks on the device’s storage – be it internal phone storage or SD Card. It look similar to this:

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In order to find which blocks make up the file, the operating system creates an index which identifies the bits that make up the complete file.

When you delete a file, the operating system removes not the content inside the blocks, but removes the reference to those blocks from the Index. However all the bits in the blocks still remain on the hard drive and are marked as “free” so that new files can overwrite those bits. It’s the equivalent of removing the chapter name from the Index of the book, but still leaving the contents of the chapter inside the book – if you page through, you will find that chapter even without the index.

And this is where the problem arrises.

There are applications that allow techies to skip over the index and view the bits inside those blocks so they can recover any file whose blocks haven’t been overwritten by new files.

Does Factory Reset leaves content behind?

Yes.

This is confirmed by the team at security firm Avast, who purchased 20 phones on eBay and ran their software though them that have been reset to Factory Defaults. They discovered over 40,000 photos (yes, including those sexting pics), 750 e-mails, 250 contacts with names and addresses and various personal files.

Stefan Tanase, Senior Security Researcher, Global Research & Analysis Team, Eastern Europe, Middle East and Africa, Kaspersky Lab confirms this too:

“A staggering amount of personal data is usually left on devices after a factory reset is performed. Most often these devices end up being sold on eBay(-like) websites, and might end up in the hands of someone with bad intentions, who can recover the data. Users don’t realise that they leave behind e-mails or SMS messages, contact information or even personal pictures and videos shot with the phone camera. Essentially, all data stored on the device is recoverable to some extent”

How do you do you ensure that your data is actually deleted ?

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Simply doing a factory reset clearly is not the answer. If you want to ensure that none of your sensitive pics or information land up all over the Internet, you should Encrypt your device before doing Factory Reset

This sounds very “James-Bondy” but it s a simple step that you need to do with the tool  included with your phone. When you run the encryption tool, it protects your files from prying eyes which goes a long way to stop anyone with $50 software from getting a hold of your  family pics.

Each phone manufacturer has their own way of dealing with encryption:

Obviously before engaging in this, make sure you read and understand what is involved and back up your phone (do not lose the PIN either.)

If your device doesn’t have encryption built into the settings, then you can download several applications from the App Stores that allow you to do that.

The obvious solution would be for the mobile phone manufacturers to have encryption built into their Factory Reset process, however as Stefan Tanase  points out that the mobile phone manufacturers chose not to do this because of:

1. Lack of security awareness – both users and manufacturers generally don’t realise the importance of securely erasing data.

2. Speed – erasing a storage device securely takes more time, and the reality is that most users would rather have their device quickly perform the factory reset.

The more we trust our mobile phones with out lives, the more we should be weary of just how vulnerable these devices are. We need to be more aware of the digital fingerprints we are leaving behind.

* Image courtesy of shutterstock.com

* Follow Gadget on Twitter on @GadgetZA

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Low-cost wireless sport earphones get a kickstart

Wireless earphone brands are common, but not crowdfunded brands. BRYAN TURNER takes the K Sport Wireless for a run.

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As wireless technology becomes better, Bluetooth earphones have become popular in the consumer market. KuaiFit aspires to make them even more accessible to more people through a cheaper, quality product, by selling the K Sport Wireless Earphones directly from its Kickstarter page

KuaiFit has an app by the same name which offers voice-guided personal training services in almost every type of exercise, from cardio to weight-lifting. A vast range of connectivity to third-party sensors is available, like heart rate sensors and GPS devices, which work well with guided coaching. 

The app starts off with selecting a fitness level: beginner, intermediate and advanced. Thereafter, one has the ability to connect with real personal trainers via a subscription to its paid service. The subscription comes free for 6 months with the earphones, and R30 per month thereafter. 

The box includes a manual, a USB to two USB Type B connectors, different sized soft plastic eartips and the two earphone units. Each earphone is wireless and connects to the other independently of wires. This puts the K Sport Wireless in the realm of the Apple Earpods in terms of connection style. 

The earphones are just over 2cm wide and 2cm high. The set is black with a light blue KuaiFit logo on the earphone’s button. 

The button functions as an on/off switch when long-pressed and a play/pause button when quick-pressed. The dual-button set-up is convenient in everyday use, allowing for playback control depending on which hand is free. Two connectivity modes are available, single earphone mode or dual earphone mode. The dual earphone mode intelligently connects the second earphone and syncs stereo audio a few seconds after powering on. 

In terms of connectivity, the earphones are Bluetooth 4.1 with a massive 10-meter range, provided there are no obstacles between the device and the earphones. While it’s not Bluetooth 5, it still falls into the Bluetooth Low Energy connection category, meaning that the smartphone’s battery won’t be drastically affected by a consistent connection to the earphones. The batteries within the earphones aren’t specifically listed but last anywhere between 3 and 6 hours, depending on the mode. 

Audio quality is surprisingly good for earphones at this price point. The headset style is restricted to in-ear due to its small design and probable usage in movement-intensive activities. As a result, one has to be very careful how one puts these earphones, in because bass has the potential of getting reduced from an incorrect in-ear placement. In-ear earphones are usually notorious for ear discomfort and suction pain after extended usage. These earphones are one of the very few in this price range that are comfortable and don’t cause discomfort. The good quality of the soft plastic ear tip is definitely a factor in the high level of comfort of the in-ear earphone experience.

Overall, the K Sport Wireless earphones are great considering the sound quality and the low price: US$30 on Kickstarter.

Find them on Kickstarter here.

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Taxify enters Google Maps

A recent update to Taxify now uses Google Maps which allows users to identify their drivers, find public transport and search for billing options.

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People planning their travel routes using Google Maps will now see a Taxify icon in the app, in addition to the familiar car, public transport, walking and billing options.

Taxify started operating in South Africa in 2016 and as of October 2018 operates in seven South African cities – Johannesburg, Ekurhuleni, Tshwane, Cape Town, Durban, Port Elizabeth and Polokwane.

Once riders have searched for their destination and asked the app for directions, Google Maps shares the proximity of cars on the Taxify platform, as well as an estimated fare for the trip.

If users see that taking the Taxify option is their best bet, they can simply tap on the ‘Open app’ icon, to complete the process of booking the ride. Customers without the app on their device will be prompted to install Taxify first.

This integration makes it possible for users to evaluate which of the private, public or e-hailing modes of transport are most time-efficient and cost-effective.

“This integration with Google Maps makes it so much easier for users to choose the best way to move around their city,” says Gareth Taylor, Taxify’s country manager for South Africa. “They’ll have quick comparisons between estimated arrival times for the different modes of transport, as well as fares they can expect to pay, which will help save both time and money,” he added.

Taxify rides in Google Maps are rolling out globally today and will be available in more than 15 countries, with South Africa being one of the first countries to benefit from this convenient service.

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