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Facebook’s flavour of the Moment

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When a billion human beings logged onto Facebook last Monday, it was just one landmark in the social network’s quest to connect humanity. For South Africans, another came just a day later, writes ARTHUR GOLDSTUCK.

When a billion people log on to your service in a single day, you know you’re having a massive impact on humanity. That’s one in seven people on the planet. But it also means that you have a huge challenge on your hands: how to keep them coming back, and how to keep improving their experience when they do come back.

Last Tuesday, the day after Mark Zuckerberg announced that Facebook had reached a billion visitors in one day, Facebook introduced South Africans to a new service designed to enhance the sharing culture that is at the heart of the social network’s success.

Called Moments, it’s described as “a private way to share photos with friends”. It groups photos on one’s phone based on when they were taken, and uses facial recognition technology to identify the people in the photos. Friends can then synchronise from the same event, choosing with whom they want to share and sync. In the process they receive photos from the same event taken by those friends.

In a blog post when it was first launched in the United States in June, Moments product manager Will Ruben explained the thinking:

“With a phone at everyone’s fingertips, the moments in our lives are captured by a new kind of photographer: our friends. It’s hard to get the photos your friends have taken of you, and everyone always insists on taking that same group shot with multiple phones to ensure they get a copy. Even if you do end up getting some of your friends’ photos, it’s difficult to keep them all organized in one place on your phone.

“Syncing photos with the Moments app is a private way to give photos to friends and get the photos you didn’t take.”

As with most new Facebook products and services, Moments has been rolled out on a staggered basis, beginning in North America in June and finally reaching South Africa two months later.

“We’re excited to be launching it in many more countries around the world,” Ruben said in an interview this week. “It will also be translated into many more languages.”

A key aspect of Moments is that it is not integrated into Facebook itself, but is what Ruben describes as “a totally separate experience from the normal Facebook experience”. That’s because it’s a product of Creative Labs, a division of Facebook that, it says, “is crafting new apps to support the diverse ways people want to connect and share”. However, it is generally regarded as the space where small teams have free reign to experiment with new apps and options.

“Our group came together to solve a specific problem,” says Ruben. “We’ve all experienced those times when we’re hanging out with friends and take pics and say we’ll send them later but that never happens. It’s too hard to share lot of photos with a small group of people. You also have big group shots where everyone has their own version because they each had it taken with their own phone cameras.”

Sharing in Moments, he stresses, is totally separate from sharing on Facebook: “It’s you, your pics and your friends. By sharing in this way, it increases the chance of getting that pic you know was taken but you didn’t have on your own phone.”

The facial recognition technology at the heart of Moments may seem intimidating to those who have heard of such techniques being used for law enforcement. However, Facebook has been using it for several years already, as the basis for recommending which friends to tag in photos users post in their timelines.

Moments takes this a step further not in terms of technological advance, but in terms of how the technology can be put to use. Aside from identifying faces, it also synchronises them, links them up between friends’ albums – where they have accepted the link – and offers suggestions for who is in what pic.

“Moments also organizes pics in other ways,” says Ruben. “You can see all the pics you received in chronological gallery view, like a camera roll, but with a higher signal to noise ratio than a camera roll, because it not only syncs those pics that you took with friends, but also contains other people’s photos.

“I have 1400 photos of myself, and 1300 of my girlfriend, mostly because other people have synced photos of myself they’ve taken. I also have five pics of my brother Andrew he doesn’t have yet, so he can just press the Check button and he has five photos of himself he wouldn’t have had otherwise.”

The coup de grace for Moments is that it can automatically make a movie of the best photos in a particular “moment”, for example to tell the story of a wedding. The user can choose from a number of themes, and the app creates photo transitions to beat of music, making for what Ruben calls “a high quality sharing experience”.

The movie can be edited quickly, with photos added or removed if the app missed key images or added unwanted ones. The entire movie is then instantly recalibrated so that the music still keeps time with the images.

Aside from putting a good few existing apps out of business, Moments is also an answer to an increasingly common question in social media: Can we ever get enough of sharing? For now, the answer seems to be “No”.

* Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee, and subscribe to his YouTube channel at http://bit.ly/GGadgets

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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