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ERP needs asset management

A single, integrated EAM and ERP solution can power an asset-intensive business into the future, says MOHAMED CASSOOJEE, MD and Country Manager, IFS South Africa and Africa.

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Most Enterprise Resource Planning software originated in the manufacturing sector as materials resource planning (MRP) solutions for organisations that needed to manage a lot of inventory. From there, they were rapidly developed into solutions for every industry imaginable.

But these roots mean that most standalone ERP software isn’t quite enough on its own to address the needs of organisations in asset-intensive industries such as metal foundries, mining, oil and gas, pulp and paper, energy and utilities, and construction and engineering.

Companies in these sectors are not managing inventory as much as they are managing the capacity of a fixed asset over its lifecycle as well as handling large-scale infrastructure projects with long planning cycles. This is where enterprise asset management (EAM) comes into play, offering capabilities that are not found in typical ERP systems.

EAM systems are built to help organisations manage assets such as plants, heavy machinery, pipelines and industrial-class vehicles. These solutions enable organisations to track the location and status of assets and asset objects in real time, schedule work orders to maintain and fix the assets, and manage the storage of spare parts required to service them.

As Africa’s governments, state-owned enterprises and private sector step up infrastructure investment, EAM has a vital role to play in ensuring that organisations drive the highest possible value from their new assets, whether these are telecoms networks, railway systems, ports or power plants.

According to the World Bank, Africa needs to spend around $93 billion a year over the next decade to address its infrastructure backlogs — about one-third of that cost is for maintenance. In 2008, World Bank found that about 30% of the infrastructure assets of a typical African country needed rehabilitation.

These numbers point to the urgent need for organisations across the continent to take a more proactive and preventative outlook towards maintenance of their key infrastructure and assets. Implementation of EAM can enable organisations to better track, manage and maintain assets to prolong their lifespan and enhance return on investment.

From asset planning to construction to operation to decommissioning and replacement, EAM allows organisations to maintain, manage and optimise assets over the entire asset lifecycle. By helping companies to increase asset productivity and availability – while reducing total cost of ownership – EAM can have a direct impact on profitability and financial sustainability.

Good EAM solutions can also be paired with corporate performance management and analytics tools to let organisations analyse operation disruptions and determine and address the causes, such as maintenance issues, inadequate training, or design faults.

Technological advances, along with the associated price drop for smart products being developed for the Internet of Things (IoT), now make it possible to monitor almost any asset in real-time from nearly any location across the globe. This further boosts the power and usefulness of an EAM solution. It is imperative that the EAM solutions that are implemented are built on robust, newer technologies that can easily support IOT, AI and smart bots.

EAM and ERP: a critical partnership

To sum up, ERP manages business operations, while the EAM system manages all the monitoring and operations of the asset. That means for most companies it isn’t an either-or choice because they need both EAM and ERP to drive optimal business performance.

Some organisations opt for so-called ‘best of breed’ EAM and ERP solutions from different providers. Yet integration can be a headache. The challenges include master data synchronisation and transaction integration. The company may also need to consider whether the ERP or EAM system is the better fit for a particular transaction or asset type.

However, for most organisations in asset-intensive industries, the ideal solution is an ERP system with extensive EAM capabilities: a system built from the ground up to manage not only basic business functions but also assets and their maintenance. Such a solution provides one complete solution spanning key processes and data.

This approach enables the organisation to truly manage and maximise value over asset lifecycles. It also empowers the enterprise to organise operations around the assets and individual asset objects it uses to create value for stakeholders, customers and the community.

For most asset-intensive companies, delivering EAM capabilities as part and parcel of an integrated ERP solution, simplifies their business systems landscape, giving them a single source of truth. The same arguments apply to project management and workforce management systems.

Organisations seeking to transform their business by standardising processes and leveraging reliable, real-time data will benefit from an ERP system with all of these capabilities, setting them up to adopt IoT, artificial intelligence, or whatever other new technologies are coming up next.

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Tech promotes connections across groups in emerging markets

Digital technology users say they more regularly interact with people from diverse backgrounds

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Smartphone users – especially those who use social media – say they are more regularly exposed to people who have different backgrounds. They are also more connected with friends they don’t see in person, a Pew Research Center survey of adults in 11 emerging economies finds.

South Africa, included in the study, has among the most consistent levels of connection across age groups and education levels and in terms of cross-cultural connections. This suggests both that smartphones have had a greater democratisation impact in South Africa, but also that the country is more geared to diversity than most others. Of 11 countries surveyed, it has the second-lowest spread between those using smartphones and those not using them in terms of exposure to other religious groups.

Across every country surveyed, those who use smartphones are more likely than those who use less sophisticated phones or no phones at all to regularly interact with people from different religious groups. In most countries, people with smartphones also tend to be more likely to interact regularly with people from different political parties, income levels and racial or ethnic backgrounds. 

The Center’s new report is the third in a series exploring digital connectivity among populations in emerging economies based on nationally representative surveys of adults in Colombia, India, Jordan, Kenya, Lebanon, Mexico, the Philippines, Tunisia, South Africa, Venezuela and Vietnam. Earlier reports examined attitudes toward misinformation and mobile technology’s social impact

The survey finds that smartphone and social media use are intertwined: A median of 91% of smartphone users in these countries also use social media or messaging apps, while a median of 81% of social media users say they own or share a smartphone. And, as with smartphone users, social media and messaging app users stand apart from non-users in how often they interact with people who are different from them. For example, 52% of Mexican social media users say they regularly interact with people of a different income level, compared with 28% of non-users. 

These results do not show with certainty that smartphones or social media are the cause of people feeling like they have more diverse networks. For example, those who have resources to buy and maintain a smartphone are likely to differ in many key ways from those who don’t, and it could be that some combination of those differences drives this phenomenon. Still, statistical modelling indicates that smartphone and social media use are independent predictors of greater social network diversity when other factors such as age, education and sex are held constant. 

Other key findings in the report include: 

  • Mobile phones and social media are broadening people’s social networks. More than half in most countries say they see in person only about half or fewer of the people they call or text. Mobile phones are also allowing many to stay in touch with people who live far away: A median of 93% of mobile phone users across the 11 countries surveyed say their phones have mostly helped them keep in touch with those who are far-flung. When it comes to social media, large shares report relationships with “friends” online who are distinct from those they see in person. A median of 46% of Facebook users across the 11 countries report seeing few or none of their Facebook friends in person regularly, compared with a median of 31% of Facebook users who often see most or all of their Facebook friends in person. 
  • Social activities and information seeking on subjects like health and education top the list of mobile activities. The survey asked mobile phone users about 10 different activities they might do on their mobile phones – activities that are social, information-seeking or commercial in nature. Among the most commonly reported activities are casual, social activities. For example, a median of 82% of mobile phone users in the 11 countries surveyed say they used their phone over the past year to send text messages and a median of 69% of users say they took pictures or videos. Many mobile phone users are also using their phones to find new information. For example, a median of 61% of mobile phone users say they used their phones over the past year to look up information about health and medicine for themselves or their families. This is more than the proportion that reports using their phones to get news and information about politics (median of 47%) or to look up information about government services (37%). Additionally, around half or more of mobile phone users in nearly all countries report having used their phones over the past 12 months to learn something important for work or school. 
  • Digital divides emerge in the new mobile-social environment. People with smartphones and social media – as well as younger people, those with higher levels of education, and men – are in some ways reaping more benefits than others, potentially contributing to digital divides. 
    • People with smartphones are much more likely to engage in activities on their phones than people with less sophisticated devices – even if the activity itself is quite simple. For example, people with smartphones are more likely than those with feature or basic phones to send text messages in each of the 11 countries surveyed, even though the activity is technically feasible from all mobile phones. Those who have smartphones are also much more likely to look up information for their households, including about health and government services. 
    •  There are also major differences in mobile usage by age and education level in how their devices are – or are not – broadening their horizons. Younger people are more likely to use their phones for nearly all activities asked about, whether those activities are social, information-seeking or commercial. Phone users with higher levels of education are also more likely to do most activities on their phones and to interact with those who are different from them regularly than those with lower levels of education. 
    •  Gender, too, plays a role in what people do with their devices and how they are exposed to different people and information. Men are more likely than women to say they encounter people who are different from them, whether in terms of race, politics, religion or income. And men tend to be more likely to look up information about government services and to obtain political news and information. 

These findings are drawn from a Pew Research Center survey conducted among 28,122 adults in 11 countries from Sept. 7 to Dec. 7, 2018. In addition to the survey, the Center conducted focus groups with participants in Kenya, Mexico, the Philippines and Tunisia in March 2018, and their comments are included throughout the report. 

Read the full report at https://www.pewinternet.org/2019/08/22/in-emerging-economies-smartphone-and-social-media-users-have-broader-social-networks.

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Nokia to be first with Android 10

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Nokia is likely to be the first smartphone brand to roll out Android 10, after its manufacturer, HMD Global, announced that the Android 10 software upgrade would start in the fourth quarter of 2019.

Previously named Android Q, it was given the number after Google announced it was ditching sweet and dessert names due to confusion in different languages. Android 10 is due for release at the end of the year.

Juho Sarvikas, chief product officer of HMD Global said: “With a proven track record in delivering software updates fast, Nokia smartphones were the first whole portfolio to benefit from a 2-letter upgrade from Android Nougat to Android Oreo and then Android Pie. We were the fastest manufacturer to upgrade from Android Oreo to Android Pie across the range. 

“With today’s roll out plan we look set to do it even faster for Android Pie to Android 10 upgrades. We are the only manufacturer 100% committed to having the latest Android across the entire portfolio.”

HMD Global has given a guarantee that Nokia smartphone owners benefit from two years of OS upgrades and 3 years of security updates.

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