Unless businesses ensure they also take people and processes into account when planning for disasters, they run the risk of not surviving them, writes SAKKIE BURGER, Managing Executive at Business Connexion.
Most companies prioritise the need for restoring IT in the event of a system breakdown. What they do not focus on, however, is what processes are in place to ensure the business can continue when automated or digital processes fail and specifically the role that employees have to play as they are ultimately the custodians of the processes that drive operations. It’s easy to, for example, provide a company with 10 seats to go and restore their IT systems and get them up and running again, but how do you accommodate a company with 100 employees that have just lost their premises in a disaster? This poses a different challenge and there are not many companies, providing disaster recovery in South Africa, that have the luxury of having that amount of space available waiting just to be occupied when there is a need for disaster recovery.
Although most companies are going the route of digitisation, manual processes still have a fundamental role to play. Take an airline, for example. If their electronic system for checking passengers onto the plane goes down, they have to have a manual back office process in place to perform this function. They cannot just ground the aircraft until the electronic system is restored. And herein lies the challenge: not many companies have these contingencies in place and they are putting themselves, their businesses and most important, their customers at risk.
While many organisations have these failover processes in place, they either do not test them regularly enough or their testing practices are inadequate. Many organisations have testing in place, but they perform a paper-based test. They see that there’s a manual process in place, the configuration is there and that it is documented, but that is where it ends. There is no actual testing from end-to-end by recovering on a piece of hardware and making sure it works, that the network is connected and that users can actually sign in and check the data. People tend to do disaster recovery tests to satisfy their auditors rather than making sure the business can continue to run in the event of a disaster.
There are a number of challenges in adopting an adequate disaster recovery strategy. The biggest challenge is the cost. You know you have to have it, but also that you might never need it. The second challenge is distance. What distance is the correct distance for you to have a disaster recovery site, particularly when you take incidents that could affect a broader geographical area into account? Here connectivity also comes into play, because the further away your disaster recovery is from your main site, the more expensive network constituencies become.
Possibly one of the biggest risks companies face is that, while they have disaster recovery processes in place, they tend to set it up on equipment that has become redundant or obsolete. In these cases companies have had to upgrade their equipment, so they use the new technology for their production line and then run their disaster recovery on the old machines. The challenge with this is that when they do need to do a recovery, they find that it’s not compatible or supported anymore, which means they are not capable of recovering core systems in reasonable timeframes.
DR often does not get the attention it deserves because it is an expenditure that is not really productive. That is why there is a trend to outsource their disaster recovery to a third party, where there is an agreement that they have to have the necessary equipment in place to ensure they can run your disaster recovery effectively and efficiently.
Companies that are either re-looking their disaster recovery strategy or implementing it for the first time, need to ensure that they understand which of their applications are the most critical as a first step. Some applications don’t need disaster recovery contingency and you can run your business without them. Interestingly though, between 5 and 7 years ago mail wasn’t deemed a high priority application. Today, that is deemed the first thing companies want to have recovered, because it has become mission critical to the running of their businesses.
Times have certainly changed
Companies must also understand the technology that is involved. You can’t just move a workload from a Unix platform to a Microsoft platform. You must ensure that the work breakdown structures and standard operating procedures and processes are documented, tested and updated at least twice a year. It’s easy to just write a process and file it away in a cupboard and do nothing further with it. It needs to be tested vigorously and on a regular basis. It’s not just about testing it, it’s about change management and fixing problem as and when you are presented with them.
Often change management is the biggest problem in disasters. A disaster happens because something changed and a change request didn’t notify the disaster recovery process of this change. If your disaster recovery manual is not up to date, it could significantly increase the amount of time spent to fix the problem.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.
Five key biometric facts
Due to their uniqueness, fingerprints are being used more and more to quickly identify and ensure the security of customers. CLAUDE LANGLEY, Regional Sales Manager, for Africa at HID Global Biometrics, outlines five facts about the technology.
How many times in a day are you expected to identify yourself? From when you arrive at work you are required to sign in, visiting your bank, receiving healthcare services… The list is endless. When a system knows who you are, you are able to do any number common, everyday activities. Your identity is unique and precious. It is also easily stolen and the target of many hackers across the globe. Technology is constantly evolving alongside the criminal element, always looking for ways to protect data and identity. One such solution happens to be biometrics and it is rapidly gaining traction in our increasingly complex modern world.
Reliable, secure and fundamentally YOU, unique biometric traits such as fingerprints are being used by banks, enterprises and consumers to verify identity. Biometric solutions offer significant identity protection because they use unique biological details to ensure an account is only accessed by the account holder, a door only opened by the owner. Here are five things that are little known about this technology…
- The uncut identity. Your fingerprint is unique to you. Nobody can use a copy of it to impersonate you. Good technology is capable of scanning down into the layers of the fingertip to differentiate unique elements of a person’s fingerprint, this data is then encrypted and used as a key to unlocking whichever physical or virtual door that the biometric system protects.
- The living proof. No, there is nothing to the stories of fingerprints being used without their owner’s knowledge or permission. Biometric solutions can use specific variables to determine if the finger used to access the system is that of a present, living person. A copy or a fake cannot be used to access a cutting-edge biometric solution.
- Easy and convenient. Queues and documents and paperwork may well be a thing of the past should biometrics take a firmer grip of government and banking systems. The process of registering is easy, and access to identity documents and records is yours alone.
- Security blanket. A thousand passwords and a hundred post-it notes stuck on walls and drawers. An excel file with a list of sites and applications and their corresponding passwords, all a thing of the past. Nobody needs to remember their password with biometrics, they only need to show up.
- Anywhere is cool. Schools, airports, networks, offices, homes, toilets, banks, libraries, governments, border controls, immigration services, call centres, hospitals and even clubs and pubs – knowing “who” matters and biometrics can quickly and conveniently confirm your identity where needed.