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Digital divide not bridged by broadband alone

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Although broadband can contribute to solving certain problems within developing markets, as an enabler of innovative new technologies, it is only a small component of the solution, writes ECKART ZOLLNER, Head of Business Development, The Jasco Group.

It is evident that telecommunications and connectivity within developed countries is continually gaining impetus, becoming more advanced and utilised.  On the other side of the spectrum, developing countries naturally lag behind, however, we are seeing the digital divide shrinking in some areas. The reality is that the rate of change within the developed world is beginning to reach a plateau while the developing world is catching up on technology. This is not to say that all of the challenges within the developing world have been addressed, and many of these issues remain. However, while broadband connectivity can contribute to solving certain problems within the developing market, as it is an enabler of innovative new technologies, it is only one small component of the solution.

In Africa, including countries such as South Africa, Kenya and Nigeria, there has been a significant amount of investment into developing and rolling out broadband infrastructure. From the initial connection of undersea cables to the continent by international players to the metro rings aimed at connecting cities, the market has now moved on to the last mile. The race is on to connect lucrative customers, and many providers are focusing on connecting entire suburbs as well as business, private homes, estates, retail centres and more. Driving the accelerated pace in the rollout of fibre and broadband connectivity is a growing adoption and acceptance of cloud-based solutions, as enterprises strive to reduce IT spend while still maintaining access to leading-edge technology. This increased demand from big business in turn helps to broaden customer reach of fibre technology and reduce the price, making it a more affordable solution for a wider proportion of the market.

In South Africa in particular, this process is assisted by a fairly open and deregulated market, which enables healthy competition to develop from numerous service providers. However, while access to broadband connectivity in terms of the infrastructure is becoming less of a challenge, the African market still faces a number of other challenges. By its very definition, the developing world often faces wider issues, including political instability, poverty, poor healthcare and education services for the majority of citizens, and a lack of economic activity, all of which need to be addressed. While broadband can assist in contributing to the solution in a number of these areas, it is only a small part of the solution.

Broadband can assist in the acceleration of economic activity, but this requires effective political governance, free and open market policies, effective regulation and a good understanding of best practices. The old model of state owned monopolies that still exists in many developing nations is not conducive to rapid broadband development, which may be hindering developing nations’ ability to take advantage of next-generation technology. In addition, broadband development requires significant investment, which many economies cannot undertake by themselves. It is therefore essential for developing nations to foster a climate that attracts foreign investment, in order to enable the development of the infrastructure that is needed to fully bridge the digital divide.

While the digital divide may not be getting deeper, it still exists, particularly within the geographic imbalance of broadband distribution in the majority of African countries. More speed is not necessarily the answer, but more pervasive access is certainly a step in the right direction. However, it is also important to bear in mind that technical literacy and skills development are essential components of addressing this challenge as well. Broadband, like any other technology, is not a magic wand, simply an enabler and a necessary platform. Opportunities still need to be developed, which requires support from government for innovation and entrepreneurship. While broadband can help to connect providers of services with a far larger market, and connect suppliers, markets and information crucial for success, it is by no means a silver bullet. Technology is a supporting tool, but ultimately people lie at the heart of innovation and support and leadership is needed to drive this.

Whilst Broadband can become the bright light to accelerate change and economic progress, it is the political and regulatory fundamentals that need to follow global best practices to allow broadband deployment to flourish. Countries that have committed to the correct governance models with effective law making and regulation are already starting to show leadership in the adoption and deployment of broadband and subsequent innovation.

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Legion gets a pro makeover

Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER

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Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.

The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.

The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme. 

The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.

The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.

The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.

Click here to read about the screen quality, and how it performs in-game.

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Serious about security? Time to talk ISO 20000

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By EDWARD CARBUTT, executive director at Marval Africa

The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.

However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.

ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?

ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks. 

ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?

The link to information security compliance

Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.

So, how are these standards different?

Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more

Why ISO 20000?

Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is.  ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does.  ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.

Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.

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