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Decent hotel Wi-Fi a key to guest satisfaction

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In addition to cleanliness and decor, hotel visitors rate Internet access as the most important feature when booking accommodation. Unfortunately though, many hotels battle with guaranteed uptime and throughput.

Maintaining ratings is based on a number of factors for hoteliers and lodge owners. Obviously, the décor and amenities play a large role in winning favour with guests, but there is another element that is fast becoming a decision maker when guests weigh up their accommodation options. Internet and cellular connectivity are considered non-negotiable for business people and holidaymakers alike. Ensuring that the connection is of a high standard, with guaranteed uptime and throughput is, however, something that many establishments battle with.

According to Marco de Ru, CTO at wireless convergence company MiRO, it is understandable that lodge owners and hoteliers are not IT specialists and therefore they may make incorrect choices when implementing a Wi-Fi solution. “Hotel and lodge management are generally bombarded with irrelevant information such as IEEE operating standards, throughput capacity and so forth. This may result in them selecting a Wi-Fi solution that one would typically use for a home environment, based primarily on price.”

Certain steps are critical to ensure reliability of connection. The first is finding an experienced installer or system integrator with a proven track record, preferably in the hospitality sector, who will select technology that will optimise the guest Wi-Fi experience. Hand-in-glove with this goes the appointment of an internet service provider (ISP) who can provide sufficient bandwidth and high levels of throughput. A Service Level Agreements (SLA) must be provided, outlining appropriate levels of network and user support, as well as remote monitoring of the system, to provide proactive maintenance.

Three questions generally need to be answered when planning a solution: (1) What is the size of the establishment? (2) What type of traffic will be allowed on the Wi-Fi network? (3) Is a hotspot management service required?

De Ru explains that understanding the physical structure allows for provision of the best possible solution as Wi-Fi signals are quickly dampened by brick walls and concrete ceilings, especially for devices operating in the 5GHz frequency.

If users are permitted to freely browse the internet and access streaming services such as Netflix, and allow file sharing like torrent services, one needs to be aware that these services are bandwidth hungry and can quickly bring the Wi-Fi network to a standstill. Finally, a hotspot management service or portal allows establishment management to manage and control guest access.

The deployment of Wi-Fi routers and switches as well as strategically placed access points (APs) will provide guests with an opportunity to communicate and achieve internet connectivity, even when their cellular service provider’s signal is weak.

Security of networks is a common issue and this needs to be addressed by hoteliers as a priority. “Deploying the latest managed switches or routers to effectively route internet traffic across the network is a good first step. These switches and routers offer greater security features and can direct internet packets to the appropriate recipients only, rather than to all parties on the network. The networks should also take advantage of the switches’ Virtual Local Area Network (VLAN) capabilities, which allows multiple networks to be running in a secure environment off the same switch,” says De Ru.

A solution recommended by MiRO is Open-Mesh Wi-Fi access points and switches. The Open Mesh technology is characterised by its simplicity of installation and ease of use. By registering an account on the Open Mesh cloud-based management system, one can set up a guest network SSID (Service Set Identifier – the name that guests will connect to), then when users log in it can divert the traffic to either the establishment’s landing page or through to its Facebook page.

Voucher-based authentication can be enabled, with customisation determining how much upstream and downstream speed each device will be allowed, how much data will be free, or allowing integration with a third-party hotspot billing solution like Cloud4Wi or Purple WiFi. Management can also have a separate SSID for the reception desk or for the accounts team.

Once all Wi-Fi SSIDs have been created, one simply adds the access points to the CloudTrax management platform by using the device’s MAC (Media Access Control) address. “Then you simply power up the devices and ensure that they do have internet access, whereafter the device will automatically look for the CloudTrax information and the configuration will be pushed down to each access point,” says De Ru.

A major benefit Open-Mesh provides is that it is a MESH Wi-Fi network. This means that not all access points need to be connected by network cables – the range of the wireless network can be expanded by simply adding new access points in areas with poor Wi-Fi signals and connecting them to a power outlet. These access points will connect wirelessly to the network and expand the reach and signal quality of the network (MESH). This is very convenient in buildings where it is not easy or aesthetically possible to run new network cables.

“One of the key aspects in a successful Wi-Fi deployment include the focus on the initial design, configuration and implementation of the system. The problem affecting most installations comes down to infrastructure and the coordination of the location of wireless access points and the associated cabling. MiRO’s technical team is able to assist WISPs, installers and integrators with customising a solution that will factor in all the elements of a successful Wi-Fi deployment,” says De Ru.

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Win a Poster Heater with Gadget and Takealot.com

This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.

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Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.

What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.

However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.

As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.

It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.

The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.

To enter the competition follow the steps below:

Competition entry details:

1. Follow @GadgetZA and @Takealot on Twitter. (We will ONLY be accepting entries via Twitter, so please don’t enter through the comments section of this article.)

2. Tell us on Twitter, via @GadgetZA, mentioning @Takealot in your posting, how many Watts the Poster Heater consumes.

cleardot.gif3. The competition closes on 31 July 2018.

4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.

5. The competition is only open to South African residents.

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Happy Emoji Day! Here’s 10 reasons to be cheerful

First created by Shigetaka Kurita in 1999, the emoji has become a huge part of everyday communication. Whether you love them or hate them, flying dollar bills, applauding hands and rolling eyes are here to stay.

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Scientist suggest that the use of emojis will help us gain the same satisfaction from digital interactions as we enjoy from personal contact.

Almost two decades later, and we have over 2600 unique emojis to perfectly express what we feel, thank you Mr Kurita! Join HMD, the home of Nokia phones as we celebrate World Emoji Day on the 17th of July with these interesting emoji facts:

The most popular emoji used is “Person Shrugging”

1.       The Nokia 3310 was chosen as one of the first 3 “National” emojis for Finland… it represents unbreakable!

2.       South Africa’s favourite emoji is the “Kiss and wink”… how sweet SA!

3.       French is the only language where a ‘smiley’ does not top the list for its use

4.       On average, over 60 billion emojis are sent on Facebook every day

5.       For the first time ever, the Oxford Dictionaries Word of the Year was a pictograph! The “Face with Tears of Joy” was crowned word of the year in 2015

6.       According to Emojipedia, some of the most requested emoji’s include afro, a bagel and hands making a heart

7.       To include all races, a diversity pack was released in 2017

8.       It has become so trendy that the Museum of Modern Art displays the original emoji collection on canvas

9.       In 2009, Herman Melville’s classic Moby Dick was completely translated into emoji’s

 

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