Connect with us

Featured

Communications the surprising poor relation of business

Communications is critical to any successful business. Effective communication with your staff, customers and suppliers is what leads to effective outcomes, writes DANNY DREW, Managing Director, Avaya South Africa.

Published

on

Oddly though, business communications tends to be something of a forgotten child in the IT family. Often overlooked, communications get less attention than the rest of a business’s technological infrastructure and can go for years without an upgrade or review.

Communications today are far less about picking up the phone – and instead about a whole universe of data-based mediums including email, instant messaging, text messaging, bespoke apps, video and webchat. To communicate and collaborate effectively, a company needs to view its systems in a holistic sense, with desktops, mobiles and tablets all intrinsically linked and voice, video, multi-media messaging and team communications closely intertwined with business processes.

To provide a picture of the way in which communications are developing, simply take a look at contact centres. Staff are as likely to be live chatting on online messaging systems with clients as talking to them on the phone. A successful organisation should respond to its customers in the way they want to communicate – be it by text, email, live chat or voice – rather than dictating how they should get in touch.

For years, Avaya’s CS1000 system has been a mainstay of business communications. It’s been a fantastic and reliable solution which has proven its worth and more than repaid its investment. However in order to keep up with the pace of technological change, it is time to turn the page. Avaya’s  communication solutions – including Avaya Aura and IP Office –give businesses a seamless and flexible way of accessing different channels of communication, and serve as a foundation for the long-term digitalisation of industries.

Recent research commissioned by Avaya and conducted by IDC asked enterprises what drives their digital transformation efforts. Of the respondents, 62% said they wanted improved employee productivity – followed by 54% for enhanced customer experience. That long-term thinking is, of course, entirely rational – by making staff more productive, you can tick off the other boxes, reducing frustration for customers and ultimately saving money for the bottom line.

Avaya’s latest communications software offers far greater flexibility and compatibility than its predecessors, and helps businesses be nimble and to respond to market changes quickly. In fact, it’s remarkably easy to deploy – customers can opt to reuse existing Avaya handsets if they wish, data migration has been automated and it’s easy to integrate with other applications. On top of that, there are financial benefits – such as discounts on software, hardware and services as well as packages that allow customers to pay on a per usage basis, rather than through an upfront, capex based licensing fee.

There are many powerful positive reasons for giving due attention to your communications core. And similarly, there are risks if you don’t give it any focus. If you neglect it, you could miss out on a great opportunity to boost your business by interacting in a smoother, reliable and more effective way with key customers.

Which is why Avaya is making it as easy and cost effective as possible to upgrade to our Avaya Aura and IP Office platforms. With flexibility for deployment on cloud or on-premise and the option to upgrade at a pace that aligns with your business objectives, Avaya is enabling customer to simply put communications firmly at the core of their business, so they can truly keep track of what their customers want and need and help their staff meet those customer needs quickly and effectively every time.

Featured

Kenya tool to help companies prepare for emergencies

After its team members survived last week’s Nairobi terror attack, Ushahidi decided to release a new preparedness tool for free, writes its CEO, NAT MANNING

Published

on

On Tuesday I woke up a bit before 7am in Berkeley, California where I live. I made some coffee and went over to my computer to start my work day. I checked my Slack and the news and quickly found out that there was an ongoing terrorist attack at 14 Riverside Complex in Nairobi, Kenya. The Ushahidi office is in Nairobi and about a third of our team is based there (the rest of us are spread across 10 other countries).

As I read the news, my heart plummeted, and I immediately asked the question, “is everyone on my team okay?”

Five years ago Al-Shabaab committed a similar attack at the Westgate Mall. We spent several tense hours figuring out if any of our team had been in the mall, and verifying that everyone was safe. We found out that one of our team member’s family was caught up in the attack. Luckily they made it out.

At Ushahidi we make software for crisis response, including tools to map disasters and election violence, and yet we felt helpless in the face of this attack. In the days following the Westgate attack, our team huddled and thought about what we could build that would help our team — and other teams — if we found ourselves in a similar situation to this attack again. We identified that when we first learned of the attack, nearly everyone at Ushahidi had spent that first precious few hours trying to answer the basic questions, “Is everyone okay?”, and if not, “Who needs help?” 

People had ad-hoc used multiple channels such as WhatsApp, called, emailed, or texted. We had done this for each person at Ushahidi (their job), in our families, and important people in our community. Our process was unorganised, inefficient, repetitive, and frustrating.

And from this problem we created TenFour, a check in tool that makes it easier for teams to reach one another during times of crisis. It is a simple application that lets people send a message to their team via SMS, Slack, Voice, email, and in-app, and get a response. It also works for educational institutions, companies with distributed staff, as well as part of neighbourhood networks like neighbourhood watches.

This week when I woke up to the news of the attack at Riverside, I immediately opened up the TenFour app.

Click here to read how Nat quickly confirmed the safety of his team.

Previous Page1 of 3

Continue Reading

Featured

Kia multi-collision airbags

Published

on

The world’s first multi-collision airbag system has been unveiled by Hyundai Motor Group subsidiary KIA Motors, with the aim of improving airbag performance in multi-collision accidents.

Multi-collision accidents are those in which the primary impact is followed by collisions with secondary objects, such as other vehicles, trees, or electrical posts, which occur in three out of every 10 accidents. Current airbag systems do not offer secondary protection when the initial impact is insufficient to cause them to deploy. 

However, the multi-collision airbag system allows airbags to deploy effectively upon a secondary impact, by calibrating the status of the vehicle and the occupants.

The new technology detects occupants’ positions in the cabin following an initial collision. When occupants are forced into unusual positions, the effectiveness of existing safety technology may be compromised. Multi-collision airbag systems are designed to deploy even faster when initial safety systems may not be effective, providing additional safety when drivers and passengers are most vulnerable. By recalibrating the collision intensity required for deployment, the airbag system responds more promptly during the secondary impact, thereby improving the safety of multi-collision vehicle occupants.

“By improving airbag performance in multi-collision scenarios, we expect to significantly improve the safety of our drivers and passengers,” said Taesoo Chi, head of the Hyundai Motor Group’s Chassis Technology Centre. “We will continue our research on more diverse crash situations as part of our commitment to producing even safer vehicles that protect occupants and prevent injuries.”

According to statistics by the National Automotive Sampling System Crashworthiness Data System (NASS-CDS), an office of the National Highway Traffic Safety Administration (NHTSA) in USA, about 30% of 56,000 vehicle accidents from 2000 to 2012 in the North American region involved multi-collisions. The leading type of multi-collision accidents involved cars crossing over the centre line (30.8%), followed by collisions caused by a sudden stop at highway tollgates (13.5%), highway median strip collisions (8.0%), and sideswiping and collision with trees and electric poles (4.0%). 

These multi-collision scenarios were analysed in multilateral ways to improve airbag performance and precision in secondary collisions. Once commercialised, the system will be implemented in future new KIA vehicles. 

Continue Reading

Trending

Copyright © 2018 World Wide Worx