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Communications the surprising poor relation of business

Communications is critical to any successful business. Effective communication with your staff, customers and suppliers is what leads to effective outcomes, writes DANNY DREW, Managing Director, Avaya South Africa.

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Oddly though, business communications tends to be something of a forgotten child in the IT family. Often overlooked, communications get less attention than the rest of a business’s technological infrastructure and can go for years without an upgrade or review.

Communications today are far less about picking up the phone – and instead about a whole universe of data-based mediums including email, instant messaging, text messaging, bespoke apps, video and webchat. To communicate and collaborate effectively, a company needs to view its systems in a holistic sense, with desktops, mobiles and tablets all intrinsically linked and voice, video, multi-media messaging and team communications closely intertwined with business processes.

To provide a picture of the way in which communications are developing, simply take a look at contact centres. Staff are as likely to be live chatting on online messaging systems with clients as talking to them on the phone. A successful organisation should respond to its customers in the way they want to communicate – be it by text, email, live chat or voice – rather than dictating how they should get in touch.

For years, Avaya’s CS1000 system has been a mainstay of business communications. It’s been a fantastic and reliable solution which has proven its worth and more than repaid its investment. However in order to keep up with the pace of technological change, it is time to turn the page. Avaya’s  communication solutions – including Avaya Aura and IP Office –give businesses a seamless and flexible way of accessing different channels of communication, and serve as a foundation for the long-term digitalisation of industries.

Recent research commissioned by Avaya and conducted by IDC asked enterprises what drives their digital transformation efforts. Of the respondents, 62% said they wanted improved employee productivity – followed by 54% for enhanced customer experience. That long-term thinking is, of course, entirely rational – by making staff more productive, you can tick off the other boxes, reducing frustration for customers and ultimately saving money for the bottom line.

Avaya’s latest communications software offers far greater flexibility and compatibility than its predecessors, and helps businesses be nimble and to respond to market changes quickly. In fact, it’s remarkably easy to deploy – customers can opt to reuse existing Avaya handsets if they wish, data migration has been automated and it’s easy to integrate with other applications. On top of that, there are financial benefits – such as discounts on software, hardware and services as well as packages that allow customers to pay on a per usage basis, rather than through an upfront, capex based licensing fee.

There are many powerful positive reasons for giving due attention to your communications core. And similarly, there are risks if you don’t give it any focus. If you neglect it, you could miss out on a great opportunity to boost your business by interacting in a smoother, reliable and more effective way with key customers.

Which is why Avaya is making it as easy and cost effective as possible to upgrade to our Avaya Aura and IP Office platforms. With flexibility for deployment on cloud or on-premise and the option to upgrade at a pace that aligns with your business objectives, Avaya is enabling customer to simply put communications firmly at the core of their business, so they can truly keep track of what their customers want and need and help their staff meet those customer needs quickly and effectively every time.

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Welcome to world of 2099

The world of 2099 will be unrecognisable from the world of today, but it can be predicted, says one visionary. ARTHUR GOLDSTUCK met him in Singapore.

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Futuristic structures tower over the landscape. Giant, alien-looking trees light up with dazzling colours amid the hundreds of plant species that grow up their trunks. Cosmetic stores sell their wares via public touch-screens, with products delivered instantly in drawers below the screens.

This is not a vision of the future. It is a sample of Singapore today. But it is also an inkling of the world we may all experience in the future.

Singapore was the venue, last week, of the World Cities Summit, where engineers, politicians, investors and visionaries rubbed shoulders as they talked about the strategies and policies that would enhance urban living in the future.

As part of the Summit, global payment technologies leader Mastercard hosted a small media briefing by one of Singapore’s leading thinkers about the future, Dr Damian Tan, managing director of Vickers Venture Partners. The company’s slogan “We invest in the extraordinary,” offers a small clue to Tan’s perspective.

“We look as far forward as 2099 because, as a venture capital firm, we invest in the long term,” he tells a group of journalists from Africa and the Middle East. “Companies explode in growth because there is value in the future. If there is no growth, they won’t explode.”

The big question that the Smart Cities Summit and Mastercard are trying to help answer is, what will cities look like in the year 2099? Tan can’t give an exact answer, but he offers a framework that helps one approach the question.

“If you want to look at 81 years into the future, and understand the change that will come, you need to double that amount and look into the past. That takes us to 1856. The difference between then and now is the difference you can expect between now and 2099.”

Click here or on the page link below to read on: Page 2: Soldiers and Health in 2099.

  •    Arthur Goldstuck is founder of World Wide Worx and editor-in-chief of Gadget.co.za. Follow him on Twitter on @art2gee and on YouTube

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Street art goes electric

Kaspersky Lab and British street artist D*Face have unveiled the first-ever “art helmet” design at the Formula E finale for electric cars in New York.

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The ‘Save The World’ helmets will be raced by DS Virgin Racing’s drivers, Sam Bird and Alex Lynn, as they traverse the New York street circuit during the final races of the Formula E season.

The announcement signals the first art helmet by a Formula E team, continuing the heritage of art in motorsport and the cybersecurity brand’s commitment to contemporary art, creativity and innovation. D*Face took inspiration from Kaspersky Lab’s tagline, “A Company To Save The World”, and hopes that his colourful work will inspire people to take positive action.

D*Face will announce his first-ever art car design with a custom-made livery for the DS Virgin Racing Team. Its design will be released at the “Art Goes Green” event after Saturday’s race. The helmets and art car are the latest installations in the “Save the World” collection, following a major permanent public mural that was installed in Brooklyn, New York, in May.

D*Face, whose real name is Dean Stockton, said: “It is exciting to work with Kaspersky Lab on this project and create art with a real message of hope for a better future. After all, this is our world and we need to look after it. It will take every one of us to make a real lasting, impactful change. I love the mentality of the DS Virgin Racing Team and that of Formula E by showcasing sport in a way that doesn’t harm the environment, but is still just as exhilarating and fun.

“It is time for us all to stand together and make a change… be that stopping data steals, climate change, plastic waste or using damaging fuels. I want everyone to make a pledge to do one thing that will help make a change.”

As a sponsor of DS Virgin Racing Team, Kaspersky Lab is responsible for protecting the team’s devices against cyber threats. The company sees the technical environment in the global sport of Formula E as the next frontier in furthering its research and development of new technologies to keep vehicles secure in the digital world.

Sylvain Filippi, Managing Director at DS Virgin Racing, said: “The whole team fully supports this great initiative and our thanks got to Kaspersky and D*Face for their collaboration. It’s an honour to have such an innovative artist bring his talents to bear in our team ahead of the season-finale; the car, drivers’ crash helmets and mural all look amazing.”

Aldo Fucelli Pessot del Bo, Head of Global Partnerships and Sponsorships at Kaspersky Lab added: “There is a need for innovation on a global scale, both in contemporary art and in the fast-growing sport of Formula E. Now, for the first time ever, Kaspersky Lab is proudly bringing together the two sectors in an effort to Save the World and unleash creativity, encourage freedom of expression and further innovation.”

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