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Cloud hampered by control

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The current cloud adoption is being hampered by a desire for control and a sub-par technology platform design, writes ANDREW CRUISE, MD, Routed, a neutral cloud infrastructure provider.

The current cloud disconnect within the enterprise is temporary. While it is understandable to be skeptical about cloud solutions, the challenge is not only education, but an innate understanding that physical control of the cloud solution is not necessary. I believe that once it is fully understood, cloud adoption will increase and self-service management will be more readily accepted.

Not having direct control is a real issue for organisations and the hyperscale providers such as Amazon Web Services, Azure, Google etc. are exacerbating the feeling. These companies have commoditised compute and storage, while at the same time distancing themselves from personal contact with their customers.

Managed service providers (MSP) are also feeling the disconnection, especially with the legacy of “doing it themselves” rather than relying on third party providers, combined with the personal feeling of responsibility they have with multiple customers. Those in the channel must build closer relationships with partners to provide reassurance. MSPs have the technology to make cloud a reality, they just need to engage with the correct channel partners and develop a new process for cloud.

A fundamental for any cloud solution is reliable and cost efficient Internet connectivity. Significant improvements have been made, with South Africa finally having connectivity options. Locally, we have seen fibre rollout in metro areas that has increased the speed and reliability of Internet and data centre connectivity. This has, at the same time, brought much needed competition and reduced price. We believe the tipping point has been reached and it is now not a question of “if” but “when” enterprises will move business critical internal workloads to the cloud.

Admittedly, there is a lack of skill in this sector and it has led to very few new entrants into the space, as well as the prevalence of poor performing cloud platforms. As a result, cost cutting and misguided investments have impacted the success of local cloud platforms. This led to the launch and development of the Routed platform, which is a high performance, alternative cloud solution.

It is important to remember that cloud migration should never be done solely based on cost. Choosing to move some, or all workloads to the cloud is a strategic decision based more on operational risk and effectiveness. What initially increased cloud costs was the expense of quality Internet, but this has been eroded, exposing the level of skill and quality of the cloud service.

This cost reduction has encouraged a vanguard of enterprises who have already adopted cloud for low risk services: test and development, low priority workloads and disaster recovery. Having gained enough confidence in the service provider’s ability to deliver enterprise level service and support, these enterprises have started moving primary, critical internal workloads into the cloud. Conversely, those lagging behind in cloud adoption are all showing interest in migrating low risk workloads into the cloud.

South Africa has passed both the initial hype and the subsequent trough of disillusionment. While lack of direct control and weak platform design has impacted it, cloud is now being discussed not as a general panacea, but more in specific terms, targeting different clouds for different requirements. Enterprise cloud products and services such as Office365 and Salesforce.com are now being distinguished from consumer cloud technologies like iCloud, OneDrive and DropBox. At the same time, bleeding edge providers are having to provide a service proximal to, or better than, what can be delivered onsite to live up to the promise of enterprise level performance and availability at pay-per-use pricing.

Enterprises are becoming pickier, asking the right questions and being more specific about their requirements and their expectations. The development of cloud locally can only grow and improve as the market adjusts to the rising demand of the cloud and enterprises become more comfortable with less control and the concept of self-service management.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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