Connect with us
Stephen Osler, co-founder of Nclose


Should companies invest in ChatGPT?

Companies are lining up to invest in ChatGPT, but what risks come with this ingenious tool? STEPHEN OSLER, co-founder of Nclose, offers his insights.

Microsoft is reportedly investing $10-billion in OpenAI, the owner of the somewhat controversial large language model chatbot ChatGPT. It uses a deep learning technique to generate text and conversations often indistinguishable from those created by actual humans.

ChatGPT has dazzled amateurs and industry experts ever since its launch at the end of November last year. Given a prompt, ChatGPT can answer complex questions, provide suggestions and even debug programming code all while sounding extremely human.

Microsoft’s reported $10-billion investment in OpenAI shows that major companies are willing to invest in artificial intelligence software. Apart from the possible nefarious uses of ChatGPT, the service has the potential to greatly improve tools and services a company like Microsoft already provide. For example, it can be used to generate text in Word, keep minutes of Teams meetings and many other possible applications.

Companies that can benefit from the automation that ChatGPT provides, especially in the customer relations field, should therefore keep a firm eye on OpenAI to see what possible integrations they can provide in the future.

Meanwhile, it’s hard to believe the AI-generated text one sees was created by a machine learning algorithm. Prompted with the question of how it works, ChatGPT explained it uses “a large dataset of text” so that it has “knowledge about a wide range of topics and can respond to a wide variety of questions and prompts”.

On the surface this might sound like an amazing invention that can be used to explain complex concepts in simple terms, brainstorm creative ideas or even automate certain actions like customer support, writing memos or keeping minutes of meetings. But it also poses a serious threat to cyber security.

Because ChatGPT can be used to write code, malicious actors have already started using it to build malware, sites on the dark web and other tools for enacting cyber-attacks. Someone with no prior knowledge of coding can theoretically use ChatGPT to produce dangerous malware. OpenAI, the developer of ChatGPT, gave assurances that it has put restrictions in place to restrict the use of the bot to create malware, but on various online forums users are boasting about still being able to find workarounds.

There isn’t much the average internet user can do to stop these actors from creating malicious software using ChatGPT. It just means that everyone should be extra vigilant of possible malware attacks.

The risk is especially prevalent in phishing emails, a method often used by criminals to serve malware embedded within links or attachments. Usually, poor spelling and incoherent grammar are the most telling traits of a scam email.

Everyone knows to be on the lookout for dodgy wording in an email and then to never click on links or open attachments in such emails, but ChatGPT brings with it a new threat: perfectly written, human-sounding emails that can be very, very convincing.

This means a bad actor can ask ChatGPT to write a perfectly harmless-looking email that can either contain a link that downloads a malicious file or convince the reader to supply compromising information like login information.

Cybercriminals have gotten very good at convincing the untrained eye that they are trustworthy. With the advent of ChatGPT it will become even harder to spot the fakes from the real deal.

Internet users should always double, no, triple-check if the recipient of an email is indeed the correct one. Always make sure you are receiving from and sending an email to the correct recipients.

A legitimate email address is something that an AI language bot like ChatGPT cannot fake. At least not yet.

Read our coverage of ChatGPT and its benefits and shortcomings here:

A bot previews the Samsung S23 Ultra

ChatGPT: What cybersecurity dangers lurk?

A bot wrote this column, and it isn’t happy

How ChatGTP can build your website

Subscribe to our free newsletter
To Top