Public transport is an important service to citizens in any country. But, before commuters start using and trusting, the system has to be reliable and secure, which is where CCTV monitoring plays its part, writes LAURENCE SMITH.
Public transport is a vital service in any country, as ensuring people can move around freely to and from work and school is essential in creating economic sustainability. However, the best public transport infrastructure in the world will never be fully leveraged if security is not of utmost priority and will become a wasted investment if the security of commuters cannot be guaranteed. CCTV camera solutions with remote monitoring capabilities offer a number of benefits in the public transport sector, from deterring crime to providing evidence in identifying perpetrators, as well as providing operational advantages. CCTV monitoring can assist the transport sector greatly to actively monitor public transport systems and ensure incidents such as theft and injury are minimised or prevented.
Buses and trains are an economical, cost effective method of mass transport, enabling many people to get to work, school and other areas on a daily basis. According to Statistics South Africa (March 2014), of 15.3 million workers surveyed, 3.7 million workers make use of taxis, 3 million make use of trains and 1 million get to work via a bus. This equates to approximately 7.7 million people relying on public transport to commute to their place of employment on a daily basis.
However, crime is an unfortunate reality on public transport, which can deter commuters from making use of this service. Theft is a common challenge on public transport around the world, as well as unruly passenger behaviour, violence and so on, and South Africa is no different in this regard. In addition, South Africa is subject to frequent public transport strikes. These strikes may turn violent, which can endanger the lives of passengers, cause accidents, increase liability and more. In order to ensure the wellbeing of citizens using public transport, and also to further drive the use of these services rather than private vehicles, it is imperative to ensure the safety and security of commuters.
On-board CCTV systems with remote monitoring capabilities offer an intelligent solution to improving security on public transport systems. In the case of transport strikes, where violence often ensues and vehicles are damaged, the culprits can be easily identified and action taken against them, even if acts are perpetrated on the road in remote areas. Remote monitoring enables incidents like theft and violence on board public transport to be identified immediately. This will allow for the correct emergency services to be contacted, so that the criminal can be apprehended before they leave the vehicle or train and medical assistance can be provided where necessary. Panic buttons can also be installed to alert security control rooms if the driver or any passengers are in danger, further enhancing security.
In addition to security, remote monitoring and CCTV offer a number of operational benefits. In the case of accidents, footage is recorded live at all times and can be reviewed on demand, meaning that evidence of who is at fault is readily available. This assists with insurance claims, reducing liability and so on. Vehicles can be monitored for driver behaviour, so that unsafe practices can be identified and driver training can be conducted where necessary. This also acts as a deterrent for unsafe practices such as drinking and driving, and can be used to monitor passenger flow, passenger payments and more. CCTV thus increases safety as well as efficiency.
Proactive monitoring is not a new technology, however, in the past its use was limited within the transport sector as large amounts of bandwidth were required to transmit footage. In South Africa, where much of the available mobile coverage is EDGE or less, this is not viable. Advances in technology have solved this challenge, enabling high-quality live video streaming using any available mobile data connection, from 3G right down to GPRS, which is available practically everywhere in South Africa. These solutions are able to stream at as little as 8 Kilobits per second (kbit/s), using a quarter of the bandwidth usually required to ensure streaming even in areas without 3G coverage and reducing data costs dramatically in the process.
Implementing CCTV with the ability to actively monitor situations in any bandwidth environment, with cameras placed on buses, trains and even taxis, can help to reduce crime as well as assist to apprehend perpetrators should an incident occur. Not only does this increased security provide peace of mind for commuters, which may help to boost user numbers on public transport networks, it also bolsters the reputation of the transport provider, irrespective of whether this is a public service or privately owned company.
* Laurence Smith, Executive at Graphic Image Technologies
* Follow Gadget on Twitter on @GadgetZA
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.