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Big data to the rescue of water networks

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Access to clean water is a basic human right, and while Government strives to provide access for all, the reality is that South Africa is currently facing a potential water crisis. But, with big data and advanced analytics software, water utilities and municipalities will be empowered to better manage water networks, writes ECKART ZOLLNER.

A shortage of clean water to areas already serviced by municipalities is becoming a growing challenge, as demand outstrips supply, aging infrastructure becomes unable to cope with volumes, and millions of litres of clean and treated water are lost due to leaks, amongst other problems. More effective management of water networks is key to addressing these and other future challenges. By harnessing the power of technology in the form of big data and advanced analytics software, water utilities and municipalities alike will be empowered to better manage water networks and as a result, improve service delivery. Technology solutions enable them to address previously unidentified issues, become more proactive about maintaining networks, respond more effectively to the growing demand and to tackle the looming water problem before it can become a full-blown crisis.

With the energy crisis being top of mind at the moment, many South Africans are unaware that water is a growing problem and should be on everyone’s radar. In fact, according to an article published in Business Day in February 2015, “The 2014 Global Risk Report conducted by the World Economic Forum rated ‘water crises’ as the third-most significant global risk, two places above that of the failure of climate change mitigation adaption”. This is a significant statement, especially when the vast majority of the South African population are not aware of the current state of water services in our country. In addition, the newspaper reported that “by 2030, it is estimated that water usage in South Africa will have grown to 2.7-billion cubic metres, leaving a 17% gap in supply and demand. Taking into account the current projected population growth and economic development rates, it is unlikely that meeting the projected demand for water resources in SA will be sustainable.”

To add to these alarming statistics, it is estimated that 36.8% of the total municipal water supplied in South Africa is lost before it reaches municipal customers, from industry to households, according to research released by the Water Research Commission (WRC). One of the major reasons for this wastage is due to undetected leaks, which are an issue because the majority of the water network is buried underground, and leaks are often difficult to pinpoint until they cause further damage such as sinkholes or collapsed infrastructure. This wasted water is still undergoing costly treatment to ensure it is clean and potable, however, it cannot be charged for and fails to generate revenue for municipalities. This in addition to the cost of fixing massive infrastructure issues when they occur puts increasing strain on already tight budgets. This in turn takes funding away from Government’s ability to deliver services to more people and provide access to water for all.

The upshot of this situation is that municipalities and water utilities face the challenge not only of having to manage the demand for clean water and ensuring there is sufficient supply when already faced a shortage, but they are also losing money too. However, new technology solutions such as big data analytics have the potential to turn this challenge around.

Water utilities by their very nature generate significant volumes of data, which can be harnessed and analysed to provide insight for improved management and decision-making ability. Utilising intelligent data analytics based on past usage data combined with predictive flow modelling as well as real-time information on water levels, weather reports, water flows, pressure and more, significant events can be detected and alerts sent out to highlight potential issues. This type of data analysis can create alerts for water leaks and loss, burst pipes, loss of water pressure and faulty metres, as well as usage patterns, water quality issues and much more. This helps water utilities and municipalities to generate knowledge about network inefficiencies, water loss and other hazards. In addition, it can help to proactively detect leaks for faster resolution, and can help municipalities to prioritise repairs and maintenance based on the likelihood of problems and failures, as well as perform accurate network planning and optimisation.

This type of end-to-end water network management, delivered as a cloud-based Software-as-a-Service (SAAS), can greatly assist water utilities to avert a water crisis. By providing instant visibility into problematic areas of the water network, many improvements can be made. It provides real-time data and analysis for quicker response to events, allows municipalities to pre-empt issues and deliver improved customer service, amongst other benefits. With a growing population with increasing need for water, both for consumer and industry, improved management and service delivery is essential, and the goal is to reduce non-revenue water losses to between eight and 10%. Technology that assists with early leak detection, proactive maintenance and better management is essential, and ultimately supports the global drive towards the creation of smart cities.

* Eckart Zollner, Business Development Manager, The Jasco Group

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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