Is Office 365 the one-stop cloud solution for business? Mimecast’s Senior Sales Engineer, GIULIO MAGNI, looks at its potential shortcomings and how companies can overcome these.|Is Office 365 the one-stop cloud solution for business? Mimecast’s Senior Sales Engineer, GIULIO MAGNI, looks at its potential shortcomings and how companies can overcome these.
Microsoft has said that Office 365 is the future and the numbers agree. More than a million subscribers are signing up each month and four out of five Fortune 500 companies are already using Office 365.
Why the overwhelming success? The reason lies in the rapid rate of cloud adoption, both global and local. Ipsos Mori’s SMB IT Research 2015 found that 57% of South African small to medium businesses are already accessing their work remotely through using a cloud service. And this number is only set to grow. IDC Futurescape predicts that as early as 2017, more than a third of new applications will be cloud-enabled.
The exponential growth numbers paint a picture of a future where Office 365 is standard, and the question that emerges is not so much “should I migrate” as it is “when will I migrate”. There is, however, another question that needs answering before making the leap to Office 365, namely what the practical implications of the move are.
The unspoken promise of Office 365 is that it is the last great data migration that businesses will ever have to make. Unfortunately, it still comes with all the teething problems of any largescale IT implementation. No IT solution is perfect, and identifying the gaps in Office 365 before migrating is critical to a smooth transition.
The hidden shortcomings
Microsoft’s messaging on Office 365 is that it is a one-stop cloud solution for managing important enterprise data such as email. To an extent, this is true, especially for smaller companies. Office 365 is rich in features: 99.9% email availability in its SLA, antivirus and malware protection and email recovery.
However, a closer look at the functionality of these features reveals pain points. Outages happen and even an excellent product like Office 365 is vulnerable. Officially, the amount of downtime is low enough to adhere to its SLA, however there have been recordings of O365 outages. Downtime can include admin access, AD authentication, policy engine, archive access and so on. Adding up the outages across all of the services amounts to an issue that doesn’t just impact the average email user but entire organisations.
The data dilemma
There are other gaps in the Office 365 platform that impact business continuity and data archiving. In Office 365, there is no ‘true’ email archiving, for example. Users can delete emails from the archive unless they are placed on In-Place Hold, something that can affect compliance. While there is a recovery period if this happens, the data is lost forever as soon as the deleted items folder is emptied.
Another notable shortcoming is the lack of mobile access users have to the email archive. End-users are only able to access the archive from a browser or Windows desktop. In addition, Office 365 lacks the ability to archive email on a network drive, further limiting the archive’s mobility. In an always-on world, the inability to search and recover important email data can have serious business consequences.
Two clouds are better than one
None of this makes Office 365 a poor solution. On the contrary, it is an excellent product that will over time add new layers of functionality. But just like the on premises world from which we come it is precisely this strength that opens the space for a third-party services aimed at supporting the Office 365 experience.
The cloud may have changed the way in which we work, but one thing remains true: It is risky relying on a single service provider, particularly when it means that your data is essentially sitting in one giant basket. Mimecast’s approach to this has been to create products that can work seamlessly alongside Office 365 to enhance its email archiving capabilities. We anticipate more companies will offer these kinds of add-on services as Office 365 becomes more universal.
How can businesses decide which of these third-party services is right for their needs? Companies looking to migrate to Office 365 need to closely examine their own requirements and where Office 365 might fall short in addressing these. That will give them guidance that will allow them to seek out products to successfully bridge the gap.
Giulio Magni offers these top tips to optimise your Office 365 experience:
· Not all Office 365 plans are created equal. Vet the different plans’ offerings and use your Office 365 dashboard to research which purchase service add-ons might need to be added to meet your organisational needs.
· Most on-premises legacy archive solutions don’t work with Office 365, leaving your users unable to access archived email. Get a compatible archiving solution in place before the migration.
· Never use the Permanently Delete option in Office 365 without having a robust archiving solution in place. Set up retention policies and tags early on and test these on a few accounts before applying company-wide.
· Microsoft is continuously improving functionality and fixing bugs through its updates, but these may affect productivity. Enable First Release to let your support staff try updates before worldwide release.
· Finally – You will hear Microsoft say that you don’t need another service but they cannot be impartial about mitigating themselves. It is your business and your responsibility to keep the email communication flowing and compliant. Remember the principals you adopted when everything was in house – the same methodology still applies today – just in the cloud.
Prepare your cam to capture the Blood Moon
On 27 July 2018, South Africans can witness a total lunar eclipse, as the earth’s shadow completely covers the moon.
Also known as a blood or red moon, a total lunar eclipse is the most dramatic of all lunar eclipses and presents an exciting photographic opportunity for any aspiring photographer or would-be astronomers.
“A lunar eclipse is a rare cosmic sight. For centuries these events have inspired wonder, interest and sometimes fear amongst observers. Of course, if you are lucky to be around when one occurs, you would want to capture it all on camera,” says Dana Eitzen, Corporate and Marketing Communications Executive at Canon South Africa.
Canon ambassador and acclaimed landscape photographer David Noton has provided his top tips to keep in mind when photographing this occasion. In South Africa, the eclipse will be visible from about 19h14 on Friday, 27 July until 01h28 on the Saturday morning. The lunar eclipse will see the light from the sun blocked by the earth as it passes in front of the moon. The moon will turn red because of an effect known as Rayleigh Scattering, where bands of green and violet light become filtered through the atmosphere.
A partial eclipse will begin at 20h24 when the moon will start to turn red. The total eclipse begins at about 21h30 when the moon is completely red. The eclipse reaches its maximum at 22h21 when the moon is closest to the centre of the shadow.
David Noton advises:
- Download the right apps to be in-the-know
The sun’s position in the sky at any given time of day varies massively with latitude and season. That is not the case with the moon as its passage through the heavens is governed by its complex elliptical orbit of the earth. That orbit results in monthly, rather than seasonal variations, as the moon moves through its lunar cycle. The result is big differences in the timing of its appearance and its trajectory through the sky. Luckily, we no longer need to rely on weight tables to consult the behaviour of the moon, we can simply download an app on to our phone. The Photographer’s Ephemeris is useful for giving moonrise and moonset times, bearings and phases; while the Photopills app gives comprehensive information on the position of the moon in our sky. Armed with these two apps, I’m planning to shoot the Blood Moon rising in Dorset, England. I’m aiming to capture the moon within the first fifteen minutes of moonrise so I can catch it low in the sky and juxtapose it against an object on the horizon line for scale – this could be as simple as a tree on a hill.
- Invest in a lens with optimal zoom
On the 27th July, one of the key challenges we’ll face is shooting the moon large in the frame so we can see every crater on the asteroid pockmarked surface. It’s a task normally reserved for astronomers with super powerful telescopes, but if you’ve got a long telephoto lens on a full frame DSLR with around 600 mm of focal length, it can be done, depending on the composition. I will be using the Canon EOS 5D Mark IV with an EF 200-400mm f/4L IS USM Ext. 1.4 x lens.
- Use a tripod to capture the intimate details
As you frame up your shot, one thing will become immediately apparent; lunar tracking is incredibly challenging as the moon moves through the sky surprisingly quickly. As you’ll be using a long lens for this shoot, it’s important to invest in a sturdy tripod to help capture the best possible image. Although it will be tempting to take the shot by hand, it’s important to remember that your subject is over 384,000km away from you and even with a high shutter speed, the slightest of movements will become exaggerated.
- Integrate the moon into your landscape
Whilst images of the moon large in the frame can be beautifully detailed, they are essentially astronomical in their appeal. Personally, I’m far more drawn to using the lunar allure as an element in my landscapes, or using the moonlight as a light source. The latter is difficult, as the amount of light the moon reflects is tiny, whilst the lunar surface is so bright by comparison. Up to now, night photography meant long, long exposures but with cameras such as the Canon EOS-1D X Mark II and the Canon EOS 5D Mark IV now capable of astonishing low light performance, a whole new nocturnal world of opportunities has been opened to photographers.
- Master the shutter speed for your subject
The most evocative and genuine use of the moon in landscape portraits results from situations when the light on the moon balances with the twilight in the surrounding sky. Such images have a subtle appeal, mood and believability. By definition, any scene incorporating a medium or wide-angle view is going to render the moon as a tiny pin prick of light, but its presence will still be felt. Our eyes naturally gravitate to it, however insignificant it may seem. Of course, the issue of shutter speed is always there; too slow an exposure and all we’ll see is an unsightly lunar streak, even with a wide-angle lens.
On a clear night, mastering the shutter speed of your camera is integral to capturing the moon – exposing at 1/250 sec @ f8 ISO 100 (depending on focal length) is what you’ll need to stop the motion from blurring and if you are to get the technique right, with the high quality of cameras such as the Canon EOS 5DS R, you might even be able to see the twelve cameras that were left up there by NASA in the 60’s!
How Africa can embrace AI
Currently, no African country is among the top 10 countries expected to benefit most from AI and automation. But, the continent has the potential to catch up with the rest of world if we act fast, says ZOAIB HOOSEN, Microsoft Managing Director.
To play catch up, we must take advantage of our best and most powerful resource – our human capital. According to a report by the World Economic Forum (WEF), more than 60 percent of the population in sub-Saharan Africa is under the age of 25.
These are the people who are poised to create a future where humans and AI can work together for the good of society. In fact, the most recent WEF Global Shapers survey found that almost 80 percent of youth believe technology like AI is creating jobs rather than destroying them.
Staying ahead of the trends to stay employed
AI developments are expected to impact existing jobs, as AI can replicate certain activities at greater speed and scale. In some areas, AI could learn faster than humans, if not yet as deeply.
According to Gartner, while AI will improve the productivity of many jobs and create millions more new positions, it could impact many others. The simpler and less creative the job, the earlier, a bot for example, could replace it.
It’s important to stay ahead of the trends and find opportunities to expand our knowledge and skills while learning how to work more closely and symbiotically with technology.
Another global study by Accenture, found that the adoption of AI will create several new job categories requiring important and yet surprising skills. These include trainers, who are tasked with teaching AI systems how to perform; explainers, who bridge the gap between technologist and business leader; and sustainers, who ensure that AI systems are operating as designed.
It’s clear that successfully integrating human intelligence with AI, so they co-exist in a two-way learning relationship, will become more critical than ever.
Combining STEM with the arts
Young people have a leg up on those already in the working world because they can easily develop the necessary skills for these new roles. It’s therefore essential that our education system constantly evolves to equip youth with the right skills and way of thinking to be successful in jobs that may not even exist yet.
As the division of tasks between man and machine changes, we must re-evaluate the type of knowledge and skills imparted to future generations.
For example, technical skills will be required to design and implement AI systems, but interpersonal skills, creativity and emotional intelligence will also become crucial in giving humans an advantage over machines.
“At one level, AI will require that even more people specialise in digital skills and data science. But skilling-up for an AI-powered world involves more than science, technology, engineering and math. As computers behave more like humans, the social sciences and humanities will become even more important. Languages, art, history, economics, ethics, philosophy, psychology and human development courses can teach critical, philosophical and ethics-based skills that will be instrumental in the development and management of AI solutions.” This is according to Microsoft president, Brad Smith, and EVP of AI and research, Harry Shum, who recently authored the book “The Future Computed”, which primarily deals with AI and its role in society.
Interestingly, institutions like Stanford University are already implementing this forward-thinking approach. The university offers a programme called CS+X, which integrates its computer science degree with humanities degrees, resulting in a Bachelor of Arts and Science qualification.
Revisiting laws and regulation
For this type of evolution to happen, the onus is on policy makers to revisit current laws and even bring in new regulations. Policy makers need to identify the groups most at risk of losing their jobs and create strategies to reintegrate them into the economy.
Simultaneously, though AI could be hugely beneficial in areas such as curbing poor access to healthcare and improving diagnoses for example, physicians may avoid using this technology for fear of malpractice. To avoid this, we need regulation that closes the gap between the pace of technological change and that of regulatory response. It will also become essential to develop a code of ethics for this new ecosystem.
Preparing for the future
With the recent convergence of a transformative set of technologies, economies are entering a period in which AI has the potential overcome physical limitations and open up new sources of value and growth.
To avoid missing out on this opportunity, policy makers and business leaders must prepare for, and work toward, a future with AI. We must do so not with the idea that AI is simply another productivity enhancer. Rather, we must see AI as the tool that can transform our thinking about how growth is created.
It comes down to a choice of our people and economies being part of the technological disruption, or being left behind.