Autonomy, an HP company, has recently announced that its private cloud has passed 50 Petabytes of web content, extending its lead as the world’s largest private cloud.
The Autonomy private cloud now manages more than 50 petabytes of web content, video, email and multimedia data on 6,500 servers in 14 data centers around the world. Fifty petabytes is equal to 665 years of HD-TV video, or 1 billion four-drawer file cabinets filled with text.
The continued dramatic growth of Autonomy’s private cloud is the result of a unique approach to cloud computing. Powered by Autonomy’s Intelligent Data Operating Layer (IDOL), the private cloud automatically recognises concepts and patterns in the billions of structured and unstructured data files it ingests and indexes every day. Autonomy IDOL provides a common platform for a range of cloud-based Autonomy solutions, spanning marketing and revenue optimisation, archiving, data protection, eDiscovery, and information governance.
The Autonomy private cloud uses the HP Converged Cloud to deliver a world-class experience for its customers. A powerful testament to the value of the HP Converged Cloud, Autonomy relies on HP’s market leading portfolio to rapidly deliver a seamless, scalable and hybrid IT environment for its customers.
‚Today, the world’s leading companies in consumer retail, financial services, legal, pharmaceuticals, travel and entertainment and other industries trust their data and mission-critical solutions to the Autonomy cloud,‚ said Muhammed Omar, Presales Manager , Enterprise Software, HP South Africa. ‚These organisations recognise that Autonomy’s understanding of data and market-leading solutions combined with HP’s Converged Infrastructure give them an unmatched foundation from which to launch customer engagement, legal, regulatory and compliance initiatives.‚
Autonomy provides a full range of cloud-based solutions that leverage Autonomy IDOL’s ability to understand in real time the ideas expressed in the vast array of Human Information, the massive volumes of unstructured data inside and outside an organisation.
¬∑ Archiving ‚ the Autonomy Consolidated Archive archives data on premise, in the cloud and via appliances, and provides the industry’s only intelligent governance layer from which businesses can drive their compliance, eDiscovery and records management initiatives directly from archived data. Based on Autonomy IDOL, the Autonomy Consolidated Archive forms an unmatched foundation for managing an organisation’s overall information governance strategy, and provides efficiency, proactive compliance and reduced risk.
¬∑ Data protection ‚ Autonomy Data Protection protects and manages any data, regardless of location or device, in the most efficient and flexible manner, and is capable of scaling as an organisation’s infrastructure and mobile workforce evolves.
¬∑ eDiscovery ‚ Autonomy eDiscovery provides one solution for simplified and unified eDiscovery. As one integrated solution covering rapid early case assessment, processing, review and production capabilities, Autonomy eDiscovery enables corporate legal teams and law firms to work more collaboratively and efficiently, and eliminates risky handoffs of data between systems.
¬∑ Marketing optimisation ‚ Autonomy Optimost Campaign enables marketing teams to quickly attract visitors from pay per click (PPC) campaigns and improve naturals search results. The solution continuously tunes PPC efforts using a powerful bid-management system across every major social and search engine marketing platform ‚ including Facebook, Google, Yahoo! and Bing ‚ to cost-effectively attract the best traffic. Autonomy Optimost enables marketers to quickly create and launch landing pages, segment customers in real time, and continuously test combinations of content, design, layout and pricing in order to maximise return on search and advertising spend, and increase overall conversion rates.
¬∑ Multichannel customer engagement ‚ Autonomy Explore consolidates all customer interactions to identify patterns and sentiment among customers. Autonomy Explore delivers unprecedented insight across all channels, including web, mobile, social media, email, call center and storefront. Marketers leverage this understanding to develop actionable and real-time insights to create engaging customer experiences and resolve problems across each of their channels.
Powered by the HP Converged Cloud, Autonomy’s private cloud is hosted in state-of-the-art, high-security data centers. The data centers are under 24/7 surveillance, and each one undergoes annual Statement of Accounting Standard No. 70 (SAS 70) audits. Two fully synchronised, geographically separated systems provide complete data and system redundancy and parallel processing of all tasks. The design addresses all aspects of multi-tenancy, such as multiple firewalls and virus protection, and is ideally qualified to support the performance and volume requirements that are necessary for processing the rapidly expanding number of corporate formats and unified communications ‚ including all forms of text, audio and video.
Telcos want one face
The investments that telecommunications service providers are making in reshaping their online properties into customer-centric portals reflects the growing maturity of self-service and Internet uptake in the industry, says KEVIN MELTZER of Consology.
Many telcos around the world are overhauling their websites to offer customers more holistic portals that give them a single point of entry into the organisation.
They are doing so because they recognise that service will be a key point of differentiation for their businesses in a market that is becoming increasingly competitive. They have also realised that they have a major opportunity to shift customers away from expensive contact centres towards low-cost electronic channels.
In the past, most telecommunications operators ran multiple sites across multiple domains and subdomains. These web-based properties were built around the way that telcos structured their own businesses rather than around the needs of the customer. But we are now seeing the leading operators take a more user-centric approach to the way that they design their web and mobile sites.
This coincides with a change in the industry from slicing customers into numerous segments and then serving them across a range of functional and product areas. For example, many operators split customers into prepaid and postpaid segments or voice and data users, distinctions that are becoming less meaningful in a world of technology convergence. They now want to present a single face to the customer rather than servicing the subscriber through silos.
These changes are starting to percolate through to operators’ customer service and sales strategies. Telcos are starting to pull together disparate products and services that once resided across multiple sites into customer service portals.
These sites put a wide range of information at the subscriber’s fingertips, he adds. Increasingly, for example, subscribers can log directly into their accounts from the operator’s homepage and then access a wealth of services and information. This marks an evolution from the fractured and inconsistent customer experience of the past.
Leading operators are even thinking about how their Self-Service platforms should be integrated with social media strategies to allow customers to pay their electronic bills or top up airtime with a single click from within a social network.
Whereas Self-Service portals on telco sites were once purely about account management functions, they increasingly offer far richer functionality. In addition to allowing subscribers to pay their bills and check their account information, they are also increasingly becoming the first stop for service and commerce.
Operators have started to recognise that splintering their e-commerce, service and account management functions simply makes no sense. Customers want to be able to do everything through one interface rather than needing to visit two or three Web sites, or eventually possibly needing to phone a call centre or visit a store for certain transactions.
Integrated and easy to use online customer service channels will be central for telco operators who want to be competitive in the markets of tomorrow. They form an advantage in an industry where it will be customer relationships rather than cost or service that drive loyalty and purchasing decisions.
Talk for less with MWEB Talk
Today, MWEB announced its consumer VoIP package called MWEB Talk, which allows users to make free network calls and get discounted rates made to landlines and mobile phones.
MWEB, today launched its new Voice over IP (VoIP) offering to South African consumers. The service, MWEB Talk, will offer users’ free on network calls to fellow MWEB Talk users’ and cheap calls to landline and mobile phone numbers. This follows the success and demand of the ISP’s existing VoIP products in recent months.
‚”We have seen a noticeable transformation in users’ Internet behaviour with consumers wanting services that complement their ADSL connectivity solution. We have seen phenomenal growth and by the end of the year will deliver over 100 million minutes on our VoIP platform,‚” says Carolyn Holgate, General Manager of MWEB Connect, the ISP’s Consumer and Small Office/ Home Office Division.
MWEB has made significant investments in its infrastructure and VoIP has been prioritised on its network to ensure performance and stability of the MWEB Talk service for both businesses and consumers.
‚”In addition to the high quality of the service, MWEB Talk is also simple to set-up and users’ should experience a significant reduction in their telephone bills. By implementing a VoIP service consumers and small businesses can cut their monthly telecommunication bills by up to 55% to landline and mobile numbers,‚” says Holgate.
With no subscription fee, existing MWEB customers can log into their MWEB account, register for the service and download the application for PC and Mac as well as mobile applications that turn an iPhone, Android, and Nokia smartphone into a VoIP phone. Customers will also be able to purchase a Desktop VoIP Handset for R99 which will be HD voice ready and will support multi-extensions.
‚”We believe that VoIP is the future of telephony in South Africa and we are extremely excited to see the consumer market shift into the VoIP space,‚” concludes Holgate.