Embracing IT automation at the core of business operations is critical for companies looking to innovate, transform, and compete in ever more demanding markets, writes SHAILENDRA SINGH of Wipro.
With many large enterprises’ IT environments increasing in complexity, the idea of clinging to manual static processes that require constant human intervention and maintenance is not a viable solution for the future. Next-generation automation tools essentially make it simpler to maintain and evolve the organisation’s IT estate via sophisticated self-learning and self-healing systems.
The trend of recent years towards Cloud-centric and on-demand models of IT provisioning, helps to pave the way for more efficient and more automated integration between systems. It is against this backdrop that the benefits of widespread automation start to become possible.
Intelligent automation – in other words, the combination of artificial intelligence and automation— allows entire systems and processes to work flawlessly without the need for human intervention. This is truly a paradigm shift from remedial, manual infrastructure management to a proactive, automated management via predictive analytics and self-healing mechanisms. But perhaps, most valuably, as core functions start working autonomously, human capital resources are freed up to focus on higher-value, more strategic IT initiatives. Greater levels of automation help in getting rid of redundant tasks to make this possible.
This re-deployment of skills and resources often means energy can be diverted to other areas of the business – such as research and development, innovation, or new ventures. The result is often greater levels of agility and enhanced delivery of products and services to customers.
Widespread automation across the IT estate also enables the organisation to more easily connect new systems to the core enterprise architecture. These could be within the enterprise and also between the partner companies, broader ecosystems and industry value chains. Extending this concept further, automation can allow organisations tap into even more extensible innovation networks by easily connecting to partners, customers and ideators across multiple platforms. For example, a Canadian mining company exposed certain of its geological surveys, and invited innovations to develop modelling software that would identify the best areas to mine. This open-innovation, crowdsourcing initiative yielded profitable results for both the mining company and its innovation partner.
In fact, as the concept of “the Internet of Things” gains momentum, automation will assist companies in seamlessly connecting any number of connected devices and sensors – with the potential to generate new business models and innovation opportunities. In this new era, we will start to see everything from self-driving cars, to virtual customer assistants, to advanced robotics featuring self-learning abilities – all entering the commercial space and starting to impact business and create new innovation opportunities. According to the forecasts of research giant Gartner, this era of smart machines is likely to be the most disruptive in the history of IT.
IT automation also brings greater efficiency. Clients realise huge cost savings on maintenance when shifting to automated managed services models. These savings in the back-end allow funds to be re-diverted to innovation efforts at the front-end. Furthermore, automated and software-defined environments give organisations the flexibility they need to succeed in a digitised world. The Agile programming of the applications and infrastructure is essential in creating a dynamic models where new ideas can be quickly tested – either to be discarded or further explored and potentially commercialised.
As organisations gain awareness of the benefits of automation in the early stage of the automation maturity cycle, the focus starts to shift to new innovations that allow the company to reach higher levels of automation maturity. In many different ways, IT automation is the key that unlocks a company’s innovation strategy – allowing them to be more competitive while improving productivity, efficiency, and the delivery of products/services.
* Shailendra Singh, Business Director, Africa, Wipro.
Now download a bank account
Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.
This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.
“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.
“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”
The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:
- Download the Absa App
- Choose the account you would like to open
- Tell us who you are
- To keep you safe, we will verify your cell phone number
- Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
- Tell us where you live
- Let us know what you do for a living and your income
- Click Apply.
How we use phones to avoid human contact
A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.
Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances.
Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?
The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.
In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.
Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.
Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”
To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:
· I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?
With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.
· Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?
Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.
· I’ve lost my phone! How will I keep myself entertained now?
Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.