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As healthcare digitises, data breaches loom

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A recent national healthcare grant to digitise patient records is a step in the right direction. But, healthcare organisations also need systems in place to mitigate the risk of data breaches, says WAYNE CLARKE, MD of Metrofile Records Management.

According to the recent 2016 Mid Term Budget Policy Statement (MTBPS), the national health insurance grant will be increased by R9 million to fund the strengthening of health information systems in the Western Cape and KwaZulu-Natal. While this is incredibly positive, when healthcare organisations digitise patient information and records or adopt new technology it is vital that the records management system is evaluated to mitigate the risk of data breaches.

Wayne Clarke, Managing Director of Metrofile Records Management, a group company of JSE-listed Metrofile Holdings Limited, says that healthcare organisations using an Electronic Records Management (ERM) system need to realise that sensitive and confidential information can be travelling with their employees wherever they go. “A breach in data does not always occur as a result of a hacking attack, but can happen when an employee’s electronic device gets stolen or as a result of something as simple as the misplacement of a USB stick.”

He says that healthcare data contains highly confidential information that can be used for medical identity theft and fraud. “Healthcare organisations need to be aware of the costs involved in crisis management if a cyber breach or systems failure occurs.”

According to IBM’s 2016 Cost of Data Breach study the healthcare industry was the industry with the highest per capita data breach cost last year. The average per capita cost of data breaches in South Africa in 2015 was $1.87 million. The report also states that South African companies had the highest percentage of human error data breaches and that South Africa and Brazil are the two countries with the highest estimated probability of occurrence, adds Clarke.

Data theft is not going to disappear, notes Clarke, and the list of organisations falling foul to this will grow. “Government and industry regulators will also get tougher with organisations not taking the right steps to protect themselves against data breaches and attacks.”

According to the McAfee Labs Threats September 2016 Report ransomware attacks targeting the healthcare industry especially hospitals increased in 2016.

Clarke adds that when a data breach occurs it is important for the organisation to react as quickly as possible to protect their brand, minimise bad publicity and reassure clients that they are doing everything they can to resolve the issue and taking the necessary steps to prevent it from happening again.

Data breaches in the healthcare industry are real, and so too are the costly consequences, says Clarke. “As digital innovations increase in the healthcare industry, data breaches will only continue to grow. It is therefore vital for healthcare organisations to take proactive measures to protect their data.”

“Firewalls, antivirus software and threat detection will not prevent data breaches. The best way to combat the challenge of managing healthcare record systems and to mitigate the risk of loss or breach of sensitive data is to enforce a strict corporate policy and to educate staff on the entire records management system and storage process. However, employing a dedicated records manager or outsourcing records management to a reputable service provider, would be the best solution,” says Clarke.

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Now download a bank account

Absa has introduced an end-to-end account opening for new customers, through the Absa Banking App, which can be downloaded from the Android and Apple app stores. This follows the launch of the world first ChatBanking on WhatsApp service.

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This “download your account” feature enables new customers to Absa, to open a Cheque account, order their card and start transacting on the Absa Banking App, all within minutes, from anywhere and at any time, by downloading it from the App stores.

“Overall, this new capability is not only expected to enhance the customer’s digital experience, but we expect to leverage this in our branches, bringing digital experiences to the branch environment and making it easier for our customers to join and bank with us regardless of where they may be,” says Aupa Monyatsi, Managing Executive for Virtual Channels at Absa Retail & Business Banking.

“With this innovation comes the need to ensure that the security of our customers is at the heart of our digital experience, this is why the digital onboarding experience for this feature includes a high-quality facial matching check with the Department of Home Affairs to verify the customer’s identity, ensuring that we have the most up to date information of our clients. Security is supremely important for us.”

The new version of the Absa Banking App is now available in the Apple and Android App stores, and anyone with a South African ID can become an Absa customer, by following these simple steps:

  1. Download the Absa App
  2. Choose the account you would like to open
  3. Tell us who you are
  4. To keep you safe, we will verify your cell phone number
  5. Take a selfie, and we will do facial matching with the Department of Home Affairs to confirm you are who you say you are
  6. Tell us where you live
  7. Let us know what you do for a living and your income
  8. Click Apply.

 

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How we use phones to avoid human contact

A recent study by Kaspersky Lab has found that 75% of people pick up their connected device to avoid conversing with another human being.

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Connected devices are becoming essential to keeping people in contact with each other, but for many they are also a much-needed comfort blanket in a variety of social situations when they do not want to interact with others. A recent survey from Kaspersky Lab has confirmed this trend in behaviour after three-quarters of people (75%) admitted they use a device to pretend to be busy when they don’t want to talk to someone else, showing the importance of keeping connected devices protected under all circumstances. 

Imagine you’ve arrived at a bar and you’re waiting for your date. The bar is busy, and people are chatting all around you. What do you do now? Strike up a conversation with someone you don’t know? Grab your phone from your pocket or handbag until your date arrives to keep yourself busy? Why talk to humans or even make eye-contact with someone else when you can stare at your connected device instead?

The truth is, our use of devices is making it much easier to avoid small talk or even be polite to those around us, and new Kaspersky Lab research has found that 72% of people use one when they do not know what to do in a social situation. They are also the ‘go-to’ distraction for people even when they aren’t trying to look busy or avoid someone’s eye. 46% of people admit to using a device just to kill time every day and 44% use it as a daily distraction.

In addition to just being a distraction, devices are also a lifeline to those who would rather not talk directly to another person in day-to-day situations, to complete essential tasks. In fact, nearly a third (31%) of people would prefer to carry out tasks such as ordering a taxi or finding directions to where they need to go via a website and an app, because they find it an easier experience than speaking with another person.

Whether they are helping us avoid direct contact or filling a void in our daily lives, our constant reliance on devices has become a cause for panic when they become unusable. A third (34%) of people worry that they will not be able to entertain themselves if they cannot access a connected device. 12% are even concerned that they won’t be able to pretend to be busy if their device is out of action.

Dmitry Aleshin, VP for Product Marketing, Kaspersky Lab said, “The reliance on connected devices is impacting us in more ways than we could have ever expected. There is no doubt that being connected gives us the freedom to make modern life easier, but devices are also vital to help people get through different and difficult social situations. No matter what your ‘connection crutch’ is, it is essential to make sure your device is online and available when you need it most.”

To ensure your device lifeline is always there and in top health – no matter what the reason or situation – Kaspersky Security Cloud keeps your connection safe and secure:

·         I want to use my device while waiting for a friend – is it secure to access the bar’s Wi-Fi?

With Kaspersky Security Cloud, devices are protected against network threats, even if the user needs to use insecure public Wi-Fi hotspots. This is done through transferring data via an encrypted channel to ensure personal data safety, so users’ devices are protected on any connection.

·         Oh no! I’m bored but my phone’s battery is getting low – what am I going to do?

Users can track their battery level thanks to a countdown of how many minutes are left until their device shuts down in the Kaspersky Security Cloud interface. There is also a wide-range of portable power supplies available to keep device batteries charged while on-the-go.

·         I’ve lost my phone! How will I keep myself entertained now?

Should the unthinkable happen and you lose or have your phone stolen, Kaspersky Security Cloud can track and protect your device from data breaches, for complete peace of mind. Remote lock and locate features ensure your device remains secure until you are reunited.

 

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