Smart businesses will move quickly to harness artificial intelligence, as they have done with most other disruptive technologies in the past says DR DONALD BROWN, Founder and CEO, Interactive Intelligence.
The once-futuristic predictions about how artificial intelligence (AI) will impact the world are becoming reality. Legendary futurist Ray Kurzweil has imagined advanced technology delivering everything from computerised brain chips to near-total automation of industries, and we already see the signs that AI will ultimately change the way we live and work.
AI, where computers behave like humans, is no longer the stuff of science fiction. In many respects, AI is like a freight train racing down the tracks. Steady advances in hardware and software are sparking immense progress in how machines help interact with customers.
Google’s voice recognition technology, for instance, improved to 98% in 2014 from 84% just two years earlier. Facebook’s DeepFace technology now recognizes faces with 97% accuracy.
As for IBM’s Watson, its technology is 2,400% smarter today than when it achieved its Jeopardy victory in 2011. Voice recognition systems themselves now perform tens of millions of online searches every month.
As machines get smarter, companies across the globe are beginning to explore ways to leverage AI to work more efficiently, safely, accurately and cost-effectively, and improve consumer engagement and customer experience at the same time. AI will be used to replace simple human tasks and augment more complex ones in the foreseeable future.
In fact, we are already seeing humans being replaced by AI in mundane customer service roles – for example, through chat bots. Cognitive technologies are making possible faster actions and decisions that satisfy today’s consumers who seek speedy responses. It’s enabling improved efficiency of operations and employees, reduced labour costs, and greater scale by performing major tasks that are impractical to perform manually.
We can expect AI to impact critical fields like medicine, where it will be harnessed for more accurate diagnostics, treatment, and possibly even consultative roles. In the long term, it’s been predicted that AI will extend our brains to predominantly non-biological thinking.
Exactly how AI will be adopted and change the world isn’t easy to predict, but there is no doubt that smart businesses will use AI, as they have with every other technology at their disposal in the past, to disrupt themselves in order to succeed.
Much of this move to AI will be driven by a business need to anticipate customer needs in ways that surpass expectations, while increasing operational efficiencies.
The increasing dependence on AI, and its impact on the way people live and work, will feel disruptive to some and quite natural to others. For younger people, the so-called ‘digital natives’, moving from engagements with chat bots to counselling from AI therapists will feel like a natural progression. And for business, the benefits realised by the early adoption of AI technologies are likely to drive faster uptake.
Win a Poster Heater with Gadget and Takealot.com
This winter Gadget and Takealot.com are giving away three Poster Heaters, which look like posters but become heaters when you plug them in.
Three Gadget readers will each win a unit, valued at R550 each. To enter, follow @GadgetZA and @Takealot on Twitter and tell us on the @GadgetZA account how many Watts the heater consumes.
What’s the big deal about these heaters? Many of us are struggling to keep the balance between soaring electricity costs and the need to keep warm this winter.
However, the recently launched Poster Heater by EasyHeat and distributed in South Africa by Takealot.com is not only one of the most cost effective electric heaters currently on the market, it is also easy to setup and use.
As the name indicates, it is a poster similar to one you would hang on a wall. But, plug it in and it turns into a 300 Watt heater. The Poster Heater isn’t designed to heat hallways or large rooms, but rather smaller ones like a bedroom or a baby’s nursery or a dressing room.
It uses radiant heating, which means that it heats up in a couple of minutes and the heat is directed at the objects or people around it, quickly taking the chill out of the air and providing a comfortable ambient temperature.
The other advantage of radiant heating is that it doesn’t dry out the air like infrared or gas heaters. Users also don’t have to worry about their children or pets getting too close to it because, even though it gets hot, it can be touched.
To enter the competition follow the steps below:
Competition entry details:
3. The competition closes on 31 July 2018.
4. Winners will be notified via Twitter on 1 August and Takealot.com will be in touch to organise delivery.
5. The competition is only open to South African residents.
Happy Emoji Day! Here’s 10 reasons to be cheerful
First created by Shigetaka Kurita in 1999, the emoji has become a huge part of everyday communication. Whether you love them or hate them, flying dollar bills, applauding hands and rolling eyes are here to stay.
Scientist suggest that the use of emojis will help us gain the same satisfaction from digital interactions as we enjoy from personal contact.
Almost two decades later, and we have over 2600 unique emojis to perfectly express what we feel, thank you Mr Kurita! Join HMD, the home of Nokia phones as we celebrate World Emoji Day on the 17th of July with these interesting emoji facts:
The most popular emoji used is “Person Shrugging”
1. The Nokia 3310 was chosen as one of the first 3 “National” emojis for Finland… it represents unbreakable!
2. South Africa’s favourite emoji is the “Kiss and wink”… how sweet SA!
3. French is the only language where a ‘smiley’ does not top the list for its use
4. On average, over 60 billion emojis are sent on Facebook every day
5. For the first time ever, the Oxford Dictionaries Word of the Year was a pictograph! The “Face with Tears of Joy” was crowned word of the year in 2015
6. According to Emojipedia, some of the most requested emoji’s include afro, a bagel and hands making a heart
7. To include all races, a diversity pack was released in 2017
8. It has become so trendy that the Museum of Modern Art displays the original emoji collection on canvas
9. In 2009, Herman Melville’s classic Moby Dick was completely translated into emoji’s