As most global markets experience growth, South Africa remains in an economic quagmire. Due to credit rating downgrades, a volatile currency, and lower contributions to GDP from the country’s major economic spinners – the agriculture, manufacturing, and mining sectors – the country is experiencing stubbornly high unemployment and anaemic economic growth. Low skills levels and declining productivity are also eroding the country’s global competitiveness.
While the panacea to these challenges is multifaceted, and requires both public and private sector participation, the appropriate application of modern technologies can be an important part of solving many of these challenges, states a new whitepaper released by Accenture. Thanks to unlimited access to computational power through cloud computing, and growth in big data, new digital technologies like artificial intelligence (AI) are already reshaping the world. Similarly, AI can help South Africa solve many of its challenges in entirely new ways, and across multiple industries. More significantly, the whitepaper’s authors believe that the application of AI technology has the potential to double annual growth rates.
“South African organisations can no longer depend on increases in capital and labour alone to drive economic growth. They need to also embrace and accelerate their adoption of AI to improve operational efficiencies and margins,” comments Dr Caroline Belrose, chief data scientist and MD for Accenture Analytics, part of Accenture Digital. “In South Africa, AI already exists to some degree in many industries, but digital adoption on the whole remains slow. The imperative to transform is, however, urgent if businesses wish to maintain their competitiveness in global digital markets and ensure their sustainability.”
The whitepaper attributes this slow rate of adoption to the fact that many local organisations are currently struggling with legacy technologies, systems, business models and corporate structures, large core workforces and sunk investments in owned infrastructure. Others are just starting their digital journeys, and are coming to terms with the new business models, processes and skills needed to leverage the opportunities in an increasingly digitalised world. “To these organisations, AI may seem a long way off, but it is not. Organisations that leverage AI technologies now and make them a key component of their digital business environment will weave a place for themselves in a new digital society,” continues Belrose.
An important aspect of AI highlighted in the whitepaper is machine learning. AI is able to learn faster than humans, if not yet as deeply. Unlike conventional assets such as buildings and machinery, AI in its physical forms, such as robots or intelligent machines, can improve over time, thanks to AI’s self-learning capabilities.
Research presented in the paper shows that businesses that operate in the manufacturing, agriculture, and wholesale and retail and accommodation and food services sectors are poised to benefit most by embedding AI. According to the research findings, the impact of AI on these industries could boost annual gross value added (GVA) growth rates by 1.4, 1.2 and 1.1 percentage points respectively, by 2035. However, to successfully pursue an AI agenda in South Africa, the authors state that policy makers and business leaders must prepare for, and work toward, an AI-enabled future. “They must understand that AI is not simply another productivity enhancer. Rather, it is a new and discrete factor of production, and a tool that can transform our thinking about how to create growth.”
This, states the whitepaper, can be achieved in three distinct ways: By creating a new virtual workforce that complements and enhances the skills and ability of existing workers and physical capital, in what Accenture calls “intelligent automation”; by augmenting labour and capital to boost productivity through enhanced efficiencies and effectiveness; and through AI’s ability to stimulate innovation as it diffuses through the economy. Accenture believes that AI should be applied in a capital-labour hybrid model, where it is able to replicate work activities at greater scale and speed, often well beyond human capabilities. “The ability of AI to complement and enhance traditional factors of production is where its true potential lies,” adds Belrose.
However, while the payoffs of an AI-enabled future could be significant, the authors caution policy makers and business leaders against underestimating the challenges that lie ahead in integrating AI into the economic, social and business systems of our country.
“To fully exploit AI’s potential for South Africa, policymakers must be thoroughly prepared to address the intellectual, technological, political, ethical and social challenges that will inevitably arise as AI becomes more embedded in our lives,” states Belrose.
Key to this will be successfully integrating human intelligence with machine intelligence, so that they coexist in a two-way learning relationship. “As the division of labour between man and machine changes, policy makers need to re-evaluate the type of knowledge and skills imparted to future generations.” This will require, among other considerations highlighted in the whitepaper, the AI-enabled identification of talent, the re-skilling and up-skilling of the workforce, the creation of a code of ethics for AI, and a new strategic approach and mindset to the application of these technologies.
“Ultimately, the opportunity that AI presents for South Africa transcends improved efficiencies. It is an opportunity to close gaps and radically improve the productivity of people and assets, spur innovation and increase competitiveness across sectors. However, to realise this potential the time to move forward is now,” says Belrose.
Legion gets a pro makeover
Lenovo’s latest Legion gaming laptop, the Y530, pulls out all the stops to deliver a sleek looking computer at a lower price point, writes BRYAN TURNER
Gaming laptops have become synonymous with thick bodies, loud fans, and rainbow lights. Lenovo’s latest gaming laptop is here to change that.
The unit we reviewed housed an Intel Core i7-8750H, with an Nvidia GeForce GTX 1060 GPU. It featured dual storage, one bay fitted with a Samsung 256GB NVMe SSD and the other with a 1TB HDD.
The latest addition to the Legion lineup has become far more professional-looking, compared to the previous generation Y520. This trend is becoming more prevalent in the gaming laptop market and appeals to those who want to use a single device for work and play. Instead of sporting flashy colours, Lenovo has opted for an all-black computer body and a monochromatic, white light scheme.
The laptop features an all-metal body with sharp edges and comes in at just under 24mm thick. Lenovo opted to make the Y530’s screen lid a little shorter than the bottom half of the laptop, which allowed for more goodies to be packed in the unit while still keeping it thin. The lid of the laptop features Legion branding that’s subtly engraved in the metal and aligned to the side. It also features a white light in the O of Legion that glows when the computer is in use.
The extra bit of the laptop body facilitates better cooling. Lenovo has upgraded its Legion fan system from the previous generation. For passive cooling, a type of cooling that relies on the body’s build instead of the fans, it handles regular office use without starting up the fans. A gaming laptop with good passive cooling is rare to find and Lenovo has shown that it can be achieved with a good build.
The internal fans start when gaming, as one would expect. They are about as loud as other gaming laptops, but this won’t be a problem for gamers who use headsets.
Click here to read about the screen quality, and how it performs in-game.
Serious about security? Time to talk ISO 20000
By EDWARD CARBUTT, executive director at Marval Africa
The looming Protection of Personal Information (PoPI) Act in South Africa and the introduction of the General Data Protection Regulation (GDPR) in the European Union (EU) have brought information security to the fore for many organisations. This in addition to the ISO 27001 standard that needs to be adhered to in order to assist the protection of information has caused organisations to scramble and ensure their information security measures are in line with regulatory requirements.
However, few businesses know or realise that if they are already ISO 20000 certified and follow Information Technology Infrastructure Library’s (ITIL) best practices they are effectively positioning themselves with other regulatory standards such as ISO 27001. In doing so, organisations are able to decrease the effort and time taken to adhere to the policies of this security standard.
ISO 20000, ITSM and ITIL – Where does ISO 27001 fit in?
ISO 20000 is the international standard for IT service management (ITSM) and reflects a business’s ability to adhere to best practice guidelines contained within the ITIL frameworks.
ISO 20000 is process-based, it tackles many of the same topics as ISO 27001, such as incident management, problem management, change control and risk management. It’s therefore clear that if security forms part of ITSM’s outcomes, it should already be taken care of… So, why aren’t more businesses looking towards ISO 20000 to assist them in becoming ISO 27001 compliant?
The link to information security compliance
Information security management is a process that runs across the ITIL service life cycle interacting with all other processes in the framework. It is one of the key aspects of the ‘warranty of the service’, managed within the Service Level Agreement (SLA). The focus is ensuring that the quality of services produces the desired business value.
So, how are these standards different?
Even though ISO 20000 and ISO 27001 have many similarities and elements in common, there are still many differences. Organisations should take cognisance that ISO 20000 considers risk as one of the building elements of ITSM, but the standard is still service-based. Conversely, ISO 27001 is completely risk management-based and has risk management at its foundation whereas ISO 20000 encompasses much more
Why ISO 20000?
Organisations should ask themselves how they will derive value from ISO 20000. In Short, the ISO 20000 certification gives ITIL ‘teeth’. ITIL is not prescriptive, it is difficult to maintain momentum without adequate governance controls, however – ISO 20000 is. ITIL does not insist on continual service improvement – ISO 20000 does. In addition, ITIL does not insist on evidence to prove quality and progress – ISO 20000 does. ITIL is not being demanded by business – governance controls, auditability & agility are. This certification verifies an organisation’s ability to deliver ITSM within ITIL standards.
Ensuring ISO 20000 compliance provides peace of mind and shortens the journey to achieving other certifications, such as ISO 27001 compliance.