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5 reasons to outsource call cloud

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To outsource or not? From a different perspective, BRUCE VON MALTITZ, co-founder of 1Stream, unpacks 5 key reasons why outsourcing specialist tech services, allows business decision makers to produce the best results.

Whether it stems from our desire to remain in control or the often inherent mistrust of outsourcing services, many businesses prefer keeping departments in-house. But when looked at from a different perspective, it becomes clear that to manage specialist technology, we need specialist resources, for a number of reasons. With managed services such as cloud-based call centre providers, it is possible to make the most of the opportunities available to produce the best results for a business.

1. Meeting business objectives and retaining IP

Those who praise the retention of in-house technology departments, will offer up shared business objectives and retained internal IP as vital benefits. Both elements are essential to the success of a business, but an internal team is not necessarily a requirement for this. Retaining the ever-important IP and ensuring all parties, whether employed or contracted, are working towards the same goal is not an empty hope – it is a reality. Through proper management and building successful business partnerships with external teams and specialists, business objectives are reached faster and the internal IP is built up.

2. Less time spent attracting and retaining talented staff

Those who find their career in the tech world, often do so because of a fascination with new developments and a desire to be at the forefront of new technology. Unfortunately, the reality in many large enterprises and SMEs is that the day-to-day Information Technology (IT) needs are more mundane than many would like, making it more difficult for businesses to attract and retain talented employees with the work available.

By building relationships with specialist companies who have the skilled resources necessary to do the job effectively, the ongoing recruitment battle becomes less of a constant focus.

3. Fewer resources put into ongoing, high-level IT training

Technology is constantly evolving and becoming more sophisticated. As a result, the level of ongoing training necessary to ensure internal resources are well equipped to manage the systems in use, becomes increasingly pricey and time consuming. Add that to the difficulty of attracting and keeping talent, and maintaining an internal team at the required level of functionality becomes difficult.

In specialist companies, the main priority is to ensure the human resources are upskilled and trained constantly in order to provide the best service possible. With the right managed services, companies can see a significant cut in the time and cost it takes to consistently update their employees’ skills.

4. A more streamlined process

A lot goes on within a company, and often internal teams are pulled in several different directions. The sole function of specialist companies is to service the needs of the client, so the areas that need more attention internally can be attended to with more focus while the service provider works on the assigned projects. It’s also possible to select a service provider who complements your business needs and culture, which sees the company team grow in a way that solves more problems than it creates.

5. Increased cost effectiveness

Human resources are a high-level line item on the expense budget for any company, and their time and efficacy is a priority focus in any company. Making use of outsourced services means that the specialists and their expertise are available when needed without the entire team being employed in-house. Specialist teams can be on site or are available remotely via cloud-based computing, delivering expert assistance more efficiently.

For larger enterprises, outsourced managed services lessen the HR burden and ensures that focus is being put in the right areas by both internal teams and the managed services. For the smaller businesses without significant cash flow, outsourcing the management of technology systems means access to the best possible services that would otherwise have been out of reach.

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Smash hits the
Nintendo Switch

Super Smash Bros. delivers what the fans wanted in the latest “Ultimate” instalment, writes BRYAN TURNER.

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Super Smash Bros. Ultimate, the latest addition to the popular Nintendo Smash series, has landed on the Nintendo Switch with a bang, selling 5-million copies in the first week of its release. The game has been long-anticipated since the console’s release, as many fans consider iy to be a Nintendo staple. And the wait was well worth it.

It features 74 playable fighters, 108 stages, almost 1300 Spirit characters to collect while playing, and a single-player Adventure mode that took about three days (or 28 hours) of gameplay to complete. The game offers far more gameplay than its predecessors, making it the Smash game that gives its players the best bang for their buck.

For those new to the game, the goal is to fight opponents and build up their damage score (draining their health) to knock them off the stage eventually. This makes the game seem chaotic, as many players jump around the platforms as if they were on quicksand, in order to avoid being hit by the other players.

It also services two kinds of players: the competitive and the casual.

Competitive players can be matched on the online service by skill ranking to enjoy playing with similarly high-skilled opponents. This is especially important in e-sports training for the game, and for players wanting to master combos against other human players. The casual gamer is also catered for, with eight-player chaos and button-mashing to see who comes out luckiest. This segment is also important for those wanting to learn how to play.

Training mode is also a place to go for those learning to play. It offers “CPU” players that are graded by intensity to train as a single player to learn a character’s moves, combos and general fighting style. More challenging CPU players can also be used by competitive players to train when there isn’t a Wi-Fi connection available.

Direct Play features in this game, allowing two players with two Switch consoles to play against each other over a direct connection – no Wi-Fi needed. This is especially useful to those who want to have a social gaming element on the go, similar to that of the cable connector of the Gameboy.

Click here to read Bryan Turner review of Super Smash Bros. Ultimate.

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Win Funko Fortnite in Vinyl

Gadget and Gammatek have nine Funko Fortnite figurines to give away.

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A Funko Pop figurine based on a character set is indicative of reaching the heights of pop culture. It is no surprise, then, that the world’s biggest online game, Fortnite, has its own line of Funko Pop figurines. The Funkos are modeled on the characters in game, including Drift, Ragnarok, Dark Vanguard, Volar, Tracera Ops, and Sparkle Specialist.

Now, local Funko distributor Gammatek has released the Fortnite figurines in South Africa. To celebrate, Gadget and Gammatek are giving away a set of three Funko Fortnite figurines to each of three readers (9 figurines in total). To enter, first click on your favourite Funko Pop on the next page and post the Tweet that appears. Then, follow Gadget on Twitter.

You can put the tweet in your own words, but entries must have the competition’s hashtag (#FunkoFortnite) and mention @GadgetZA to be considered valid.

Click here to select the Funko Fortnite character you want to tweet.

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