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Tablets and cloud can transform education in SA

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Local schools are struggling with the high costs of textbooks, a shortage of teachers in key subjects, and difficulties in funding IT infrastructure. However, technology continues to offer some compelling answers to these challenges, writes ERNST WITTMANN, Regional Manager for Southern Africa at Alcatel.

South African schools and universities are struggling with the high costs of textbooks and other educational materials, a shortage of teachers in key subjects like maths and science, and difficulties in funding IT infrastructure. However, technology continues to offer some compelling answers to these challenges.

A combination of falling data connectivity prices, more widespread fibre and 3G/4G/LTE networks, and affordable, reliable tablet computers means that schools and tertiary institutions can start tapping into the cloud for learning materials. Here are a few reasons education is likely to head for the cloud in the years to come.

1. No more IT support headaches

One of the biggest reasons technology has stumbled in South African schools is a lack of IT skills at schools to install software, manage servers and maintain networks. But with the cloud, students will just need a device with a modern web browser and a decent Internet connection to access the latest learning materials from the cloud.

2. A world of resources available online

Textbooks are expensive and so are many traditional software packages aimed at schools, teachers and students. The cloud changes the economics by offering resources for a low monthly subscription fee or even for free.

This includes school management and administration systems, tools for teachers, productivity software (like Dropbox and Gmail) and learning software (like interactive maths or language software for schoolchildren).

From maths to physics, English to biology, schoolchildren have a wide range of content at their fingertips through mobile apps or online services.

3. Less upfront IT investment

Teachers and principals know that schoolchildren will need to be computer-literate to succeed in the information economy. But the costs of installing a computer lab with a network and server infrastructure are prohibitive; what’s more, expensive IT infrastructure is a target for thieves.

With the cloud, the school simply needs to be in an area with good mobile broadband coverage or to install fibre and Wi-Fi access points.

Students can access cloud applications from a tablet computer that could cost just a couple of thousand rands, greatly reducing the upfront cost of creating a high-tech learning environment.

4. Schoolwork on demand

One of the biggest benefits of the cloud is that it enables the world to become the classroom. Students and learners can access content wherever they are, including textbooks, coursework, tests, videos and other materials their teachers put online. Whether they are sick at home or at school, schoolchildren are still able to access the learning resources they need.

The cloud can also encourage independent learning, allowing students to learn at their own pace. Advanced students can challenge themselves with more difficult work; meanwhile, a child that is struggling with a maths problem can revise and revisit the materials in his or her own time.

5. Better classroom collaboration

Of course, technology isn’t just about working independently. It can also facilitate collaboration, even helping schoolchildren and students prepare for how people work together in today’s business world.  For example, learners can work together on essays in Google Apps or reach out to friends on Slack for help with an algebra problem. They can even collaborate with children and teachers on the other side of the world.

Taking the cloud to the classroom

Tablets, as flexible and functional media consumption and creation devices, are arguably the most natural way to give learners access to the cloud’s learning resources. They’re cost-effective (especially entry-level Android-based models), offer decent battery life, and are easy to support from an IT perspective.

In addition, tablets are lighter and more portable than notebooks, yet offer larger screens than smartphones. Another benefit is that tablets offer schoolchildren a range of learning tools in one place. They can record the classroom session for later review, use calculators and other tools, and do so much more on one interface.

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Huawei goes ultra-premium

Porsche Design and Huawei have launched the Porsche Design Huawei Mate RS in South Africa exclusive to MTN and retailing for R 26 459.

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The Porsche Design Huawei Mate RS boasts features like the world’s first dual fingerprint design, including an in-screen fingerprint sensor, the world’s first Artificial Intelligence (AI) processor and Leica triple camera with 40MP image capture.

“After the overwhelming success of the Porsche Design Huawei Mate 10 Pro in South Africa, we now bring you our latest offering, a perfect blend of innovation in a smartphone and luxury design,” said Likun Zhao, Vice President of Huawei Consumer Business Group Southern Africa. “From three-point security feature including facial recognition, rear fingerprint scanner and the new innovative in-screen fingerprint to the Leica triple camera system. it culminates in an unprecedented experience for our customers.”

The device incorporates Porsche Design’s signature design language and Huawei’s breakthrough technology.  The phone has a 6” 2K curved OLED screen and symmetrical look, minimalist feel and 8-edged 3D curved glass body.

High performance is symbolised by the naming of the smartphone: the term “RS” in the world of Porsche motorsport stands for outstanding racing performance.

Huawei provided the following information on The Porsche Design Huawei Mate RS benefits and features :

·         The world’s first dual fingerprint scanner for enhanced convenience, allowing users to wake and unlock the device simply, thanks to an in-screen fingerprint sensor. Hover to wake the device, touch to unlock it

·         The winning combination of Leica triple camera with 40MP RGB sensor technology and exceptional photography powered by Master AI. This combination puts effortless, eye-catching photography at the fingertips of those looking to immortalise their favourite moments. Combined with 5 x hybrid zoom, and the world’s first AI image stabilisation on a smartphone camera ensures photography lovers can capture the best shots with exceptional clarity in almost any situation

·         The Porsche Design Huawei Mate RS is the first Huawei handset to allow quick wireless charging, making it even easier to keep the phone topped up and ready to go and, thanks to its long lasting battery, users will easily be powered through the busiest of days

·         An ‘intelligent’ smartphone, the powerful AI processor automatically tailors the performance of the phone according to how it is used – constantly learning, understanding and anticipating needs, it is the perfect personal assistant for the pocket

·         256GB of internal storage means those constantly on the go and constantly on their phone can be worry free

·         Dual SLS (super linear system) speakers with DOLBY ATMOS enable users to have a superior experience, with the best immersive surround sound and entertainment on the go

·         Splash, water and dust resistant, which means there is no need to worry about damaging the device in the rain or accidentally dropping it in water

Jan Becker, CEO Porsche Design Group, said: “Both Porsche Design and Huawei seek to imagine and develop products that stand for precision and perfection, intelligent functionality and highly sophisticated design. Our aim was to create an outstanding device that goes one step further. We believe we have reached this goal by taking our partnership to the next level.”

Porsche Design and Huawei have worked in tandem to develop a smartphone that fuses together the two brands’ DNA, wealth of experience in design and technology, industry-leading expertise and exceptional performance. Through the use of colour in the device’s body, software themes and accessories, the new handset is accentuated with Porsche Design’s distinguished aesthetic and purist, minimalist feel.

The Porsche Design Huawei Mate RS will be available to purchase exclusively from MTN at R 26 459.

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Cross-channel chat launched

Clickatell has launched a cross-channel live chat service, Touch Go, that transforms omni-channel customer care.

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It enables live chat across a company’s website as well as social platforms (Twitter and Facebook) and mobile apps, bringing customer care and engagement into a single business platform.

“Today’s consumers expect to engage with your brand on the digital channel of their choosing,” says Deon van Heerden, Clickatell Engage CEO and Group CFO. “They want to message your business and instantly have queries resolved, find the information and services they are looking for, without the need for a voice call. Clickatell’s Touch Go makes that happen with the right level of capabilities for businesses of all sizes.”

Businesses can start using Touch Go immediately, with a free Starter option. Touch Go requires no credit card for sign-up and is fully featured with a simple setup process. It offers customisable branding, a unified chat desk business application as well as reports and analytics.

As the business scales up its digital customer care, it can opt-in for the Touch Enterprise offering. Touch Enterprise is designed for scaling up customer care efforts through advanced capabilities including AI driven virtual agents, sentiment analysis, automated workflows, enterprise integrations and in-channel mini-applications.

“Customer care has become a defining factor for sustained business success ” says Nirmal Nair, Clickatell Engage EVP Product & Marketing. “In an ever-increasing mobile native world, customers often choose to interact digitally, but they also expect to be able to reach a human immediately, should they need. Monitoring multiple channels and providing immediate action becomes challenging with siloed deployments. Touch’s unified solution allows businesses of all sizes to provide the customer delight in a simple modular approach.”

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